Predicting empathy in helping professionals: comparison of social work and nursing students

There is a growing trend in social work to produce social work students who demonstrate empathy. Empathy levels in social work students are not well-researched, especially in comparison with students in other helping professions. This cross-sectional study explored the relationship between empathy, self-esteem, and work engagement in 472 undergraduate and graduate students in the helping professions. Comparisons between BSW, MSW, and nursing students found overall high levels of affective empathy. Graduate MSW and nursing students scored higher than BSW students on most empathy constructs, self-esteem, work engagement, and had more work and volunteer experiences. A hierarchical multiple regression model was used to assess predictors of comprehensive empathy. Significant predictors of comprehensive empathy, as measured by the Empathy Assessment Index, included volunteer experience, work engagement, and affective empathy. Demographic variables such as age, gender, ethnicity, and years of work were non-significant predictors. Different constructs of empathy emerged, and implications of how empathy is relevant to social work practice are discussed with recommendations for social work education.     

Reflective ability,empathy, and emotional intelligence in undergraduate social work students: a cross-sectional study from India

The extant literature indicates that social work is a high stress profession owing to multifarious and complex demands of practice. There is also evidence of stress experienced by student trainees who aspire for a career in social work. Working with service users and the distressing life scenarios encountered on placement often involves negotiating complex emotions and requires reflective skills. Effective practice requires rapport building skills and the ability to demonstrate empathy is a core skill for effective practice. While there is a plethora of Western literature on these issues, the Indian literature has not adequately explored them. Framed against this background, this quantitative study collected data from students of all three years of their undergraduate social work course from a ‘women only’ college in India. Standardised instruments to assess empathy, reflective ability and emotional intelligence were administered. Statistical tests revealed a higher manifestation of these dimensions in final-year students than those in the first year. Further it was seen that the total emotional intelligence and empathy scores were positively correlated. Implications of these findings for the education and training of social work students has also been discussed in this article.     

‘Experiencing life for the first time’: the effects of a traumatic death course on social work student mindfulness and empathy

Mindfulness and empathy are protective factors for social workers and may also improve client outcomes. They may be especially important when dealing with clients experiencing grief and death-related challenges. This study replicated a previous study assessing empathy and mindfulness in social work students before and after an experiential death education course with a focus on traumatic grief. The Empathy Assessment Index and the Five Facet Mindfulness Questionnaire were used to measure changes in empathy and mindfulness in 111 primarily MSW-level social work students after the completion of the course. Results showed statistically significant improvements in overall empathy, on three of five empathy subscales, and on four of five mindfulness facets. A qualitative analysis of responses to an open-ended question asking about ways in which the course was meaningful to students found themes of increased awareness, a deepened sense of connection, and preparation for clinical practice.     

Collective Self-Esteem and Coping Strategies among Vietnamese American Adolescents

This article reports on the “social empathy attitudes” results that were part of a larger study on empathy in college students at a large research university in the Southwest. Two hundred ninety-four students completed the Social Empathy Assessment Index (SEAI). The research hypothesis was that students of color would have higher levels of social empathy attitudes than Caucasian students. The statistically significant SEAI items suggested that Latino students identify as more collectivist and more optimistic and have higher levels of social empathy attitudes. Latinos may be more willing to help a stranger than either Caucasians or members of other racial groups.     

Hearts and Minds: Aspects of Empathy and Wellbeing in Social Work Students

Although empathy is critical to social work practice, the extent to which it can be measured, nurtured or taught is hotly debated. Furthermore, definitions of empathy are typically one-dimensional referring to the ability to adopt the perspective of others in order to understand their feelings, thoughts or actions. Such definitions do not adequately reflect the realities of empathy in the social work context or recognise its potential to lead to distress. This study utilises data from 359 social work students to examine relationships between several dimensions of empathy (i.e. perspective taking, concern and distress), reflective ability and wellbeing with a view to using the findings to develop evidence-based interventions to help staff develop appropriate empathic responses to service users' experiences. Whilst students reported fairly high levels of empathic concern, they also disclosed considerable empathic distress. Some evidence was found that reflective ability might protect social work students from empathic distress. Findings suggest that students require support to develop their empathic and reflective skills to effectively manage the emotional demands of practice. The use of techniques such as mindfulness and experiential learning for enhancing such skills is explored.     

Upholding social justice: Obligation or optional extra in social work? Critical reflections on a classroom-based inquiry

Internationally, the pursuit of social justice is core to social work and social work education. In Australia, since British colonization, Indigenous peoples have suffered significant human rights violations, oppression, and racial discrimination. Some key literature suggests that cultivating empathy can facilitate action to challenge human rights violations and reduce racism. Previous research with social work students at a regional Australian university had revealed least empathy for vignettes featuring cultural differences. A classroom-based inquiry in 2014 exploring barriers for students to take an activist stance for social justice extended that previous research. Here, those findings are further pondered in relation to advancing social work education for socially just practice.     

The role of empathy in training social work students in motivational interviewing

Motivational interviewing (MI), an evidence-based approach with empathy as a key principle, effectively addresses client concerns found in the child welfare population. Training social workers in MI, and to be empathic, would increase the likelihood of better service delivery. Live supervision (LS) is a form of training that provides real-time feedback by clinical supervisors. This randomized comparison trial compared the effectiveness of LS or Teaching as Usual (TAU) on empathy in 54 MSW and BSW social work students. TAU involved students receiving online modules and assigned readings. Data were collected at baseline, after the interventions, and at five months follow-up. Differences in perceived empathy and empathic behaviors were measured by the Motivational Interviewing Treatment Integrity (MITI) and Toronto Empathy Questionnaire (TEQ). The study also assessed whether demographic variables or perceived empathy (TEQ) predicted empathic behaviors (MITI). Results indicate that, while both groups improved on empathy as measured by the MITI and TEQ, the LS group demonstrated more improvement. Demographic variables had no impact on empathy. The TEQ and MITI also did not demonstrate predictability suggesting the complexity of measuring empathy. The implications for social work education and future training are discussed.     

Inducing Empathy: Pondering Students' (In)Ability to Empathize With an Aboriginal Man's Lament and What Might Be Done About It

Empathy is a familiar term in social work education, although how to teach and learn empathy is not well documented. Equally, how non-indigenous Australian practitioners learn empathic regard for indigenous peoples living with the crippling legacies of colonialism is not commonly described in the literature. The primary aim of the classroom-based inquiry described here was to explore and reflect on the concept of empathy with social work students at a regional Australian university using selected real-life vignettes. These findings suggest greater cultivation of empathy is needed for respectful social work intervention by non-indigenous practitioners working with Australian Aboriginal and Torres Strait Islander peoples and, by implication, with indigenous peoples worldwide.     

Cross-Cultural Perspectives in Social Work Practice and Education,Edited by Marta Sotomayor. Graduate School of Social Work,University of Houston,Houston, Texas, 1976. Price Unavailable. 177 Pp.

There is a growing imperative to prepare MSW social work students for trauma-informed evidence-based practice. Given strong recommendations and promising developments within social work education and practice in this regard, a clinical elective for the advanced-year MSW student that combines the guiding principles of trauma theory and problem-based learning was created. This article describes the course objectives, structure, and format and reports on an evaluation based on 7 (total) offerings of the course by 4 different schools of social work. The course methodology was found to be effective in all schools in significantly increasing students’ self-confidence in working with traumatized children, adolescents, and their families. Implications for social work education are discussed.     

What's All this Talk About Emotion? Developing Emotional Intelligence in Social Work Students

The capacity to manage emotional reactions effectively, frequently in complex care settings, is central to the role of a social worker. Nonetheless, there is evidence that social work students frequently find their placements emotionally demanding and stressful. It is proposed that emotional intelligence may help students manage their emotional reactions more effectively during placements and their subsequent career. To date, however, little systematic research has explored whether emotional intelligence and associated competencies can be enhanced during social work training and the implications for wellbeing. This paper presents a mixed-methods two-stage study which aimed to increase emotional competencies in social work students during the first year of training. More specifically, it assesses the impact of a workshop designed to enhance emotional competencies and an emotional writing task on levels of emotional intelligence, reflective ability and empathy which were assessed via questionnaire and reflective logs pre- and post-intervention (Times 1 and 2). Levels of reflective ability and empathy increased significantly between Times 1 and 2 and psychological distress decreased. Content analysis of reflective logs found evidence that reflective ability, empathy and emotional intelligence were enhanced following the interventions. The implications of the findings for the development of the curriculum are considered.     

Braving Human Suffering: Death Education and its Relationship to Empathy and Mindfulness

Social workers are likely to encounter clients dealing with traumatic grief and death in their practice. Though death education has gained in popularity and acceptance, few social work students receive coursework in this area and many are unprepared to deal with their clients' and their own emotions regarding death and grief. Though death-related content may evoke provider avoidance, mindfulness and empathy may help regulate provider emotions and responses. This United States-based study evaluates the effectiveness of experiential death education on mindfulness and empathy. Measures in three separate cohorts were given at the beginning and end of the course. Results show statistically significant increases on the Five Facet Mindfulness Questionnaire and the Questionnaire of Cognitive and Affective Empathy, indicating that such a course may be effective in increasing both mindfulness and empathy in social work students and those in related fields.     

Foster Care of Children: Nurture and Treatment,by Draza Kline and Helen-Mary Overstreet. Columbia University Press,New York, 1972. $12.50 Hardbound. 316 Pages

This article reports the findings of a study that explored the perceptions of 147 graduate social work students about their families of origin compared with the perceptions of guidance and counseling, business, and education graduate students. The authors surveyed respondents by means of a self-administered questionnaire to determine if the students had experienced any of the various forms of family dysfunction. Social work students were significantly more likely to come from families in which substance abuse was a problem and to have had a family member who was a victim of a violent act. In addition, social work students were significantly more likely to have been sexually abused. The authors discuss implications of these findings for social work education.     

Cross-Currents in Practice,Undergraduate, and Graduate Education in Social Work

Rokeach's Dogmatism Scale was administered to master's level social work students at the beginning, midpoint, and end of their two-year educational program to determine the impact of social work education on the vital personality ingredient, open-mindedness. Scores were also used to compare levels of performance in the practicum at the conclusion of training. Students were found to be significantly more open-minded at the conclusion of training, indicating greater student permeability than indicated by previous studies. The mean performance level of open-minded students was not significantly different from that of the closed-minded group.     

Mental Health Difficulties and the Support Needs of Social Work Students: Dilemmas,Tensions and Contradictions

There are a growing number of students in higher education who experience mental health difficulties and have support needs. The behaviour of small numbers of students on social work programmes indicates also a need to examine the mental health difficulties and needs of social work students. There is only limited factual information on this topic. It is rarely discussed or written about. There is a danger of discriminating against those experiencing such difficulties, especially black or female students. Yet, at the same time, undertaking a social work programme is a demanding experience, as is doing social work itself. Furthermore, on courses leading to a professional qualification, such as social work, there is an obligation to protect the rights of, and assess possible risks to users, as well as to support students. Programmes should give particular attention both to the mental health difficulties and support needs of social work students at selection, during the programme itself and upon conclusion of the programme at a wide range of levels, both within the higher education system and outside that system.     

Empathy in Social Work

ABSTRACT

A dominant conceptualization of empathy in social work practice and education, provided by Karen Gerdes and Elizabeth Segal, relies heavily on the simulation theory adopted directly from the cognitive neurosciences. The aim was to critically challenge such a view by reporting on some recent empirical findings from the field in which professional social workers were interviewed about their experience of empathy in working with forced migrants. The findings support a phenomenological, critical account of simulation theory and provide evidence that empathy is constituted as a direct social perception of the other's experience. It was concluded that simulation theory is insufficient in providing an exhaustive approach for the professional use of empathy in social work practice and education.     

The role of empathy in case management: a pilot study

Little research has been done on the benefit of empathy for social workers in the actual practice of their profession. This prompted an exploration of the interplay between empathic ability and the skills practitioners draw on for case management. Two cohorts of social work students, in their final semester, reflected on an authentic social work scenario and suggested a plan for intervention before completing a scale measuring empathy. The results revealed that different dimensions of empathy, to a varying degree, underpin the process through which students come to a decision on how to intervene. The findings provide empirical support for the assumption that empathy plays an essential role in the practice of social work. They also suggest the need for further investigation, particularly given the potential use of increased knowledge on what determines the skills needed to take on the oftentimes complex and demanding reality of social work.     

Review essay

This paper describes the use of a new teaching method that was developed to encourage students in their first years of study in social work at the Department of Social Work in Athens/Greece to improve their empathy and understanding toward vulnerable populations. The so called ‘diversity dolls’ method is a powerful as well as creative multiapproach that uses dolls (hand crafted dolls and/or readymade commercial dolls) as a basic means for helping students acquire knowledge about more complex or unfamiliar concepts like vulnerable populations and empathy. Dolls appear in all cultures and have a fascinating influence on people all around the world; they look like human beings and as such, can represent different characters. Thus, they are deemed suitable for teaching subjects like vulnerable populations. The ‘diversity dolls’ method proved to be a creative teaching approach for transferring and retaining valuable knowledge so that it can be used by students to achieve their learning goals. This paper looks into both the benefits and implications of using this creative teaching method in social work education.     

Sensory language (SDM) to foster empathy in social work students

Assessment and management of emotional situations are generally discussed in academic studies in the field of social work through verbal interventions, while the art of developing awareness to nonverbal feelings has yet to see widespread use. Sensory experience based on nonverbal communication and body language can highlight complex feelings and problems that the social worker confronts. The aim of this study was to examine the effect of an intervention of sensory body language using a modified Sherborne Developmental Movement (SDM) model, in a course for social work students. The course’s multidimensional process involved cognitive and affective components of understanding and identifying thoughts, feelings, and emotional states of others. The intervention combined art activity and focusing to foster empathy among social work students in the group setting. Twenty social work students attending college in the north of Israel participated in the course, writing reflective diaries throughout the course, which were collected and analyzed. The findings suggest that sensory language and movement through the group experience enhanced social work students’ empathy and their awareness of its importance for practice. Learning to be empathic through nonverbal communication also challenged perceived barriers to empathy such as cultural and language differences.     

Exploring the Relationship of personality characteristics and spirituality to empathy: Does spirituality add to our understanding?

Although research generally supports a relationship between certain personality dimensions and empathy, there is relatively little empirical information directly examining the relationship between spirituality and empathy. This study sought to explore the relationship of spirituality to empathy, while including relevant personality dimensions. Multidimensional measures of spirituality (Spiritual Involvement and Beliefs Scale) and personality (Big Five Inventory) were used with a sample of both students and practitioners. Students included both undergraduate and graduate social work students from four universities. Practitioners included both social workers and nurses from a local hospital. Results demonstrated that only one spirituality dimension (Spiritual Perspective) was correlated with empathy. While this Spiritual Perspective dimension was not a significant predictor in a regression model, the interaction term of Spiritual Perspective and Agreeableness (personality) was significant in predicting empathy.     

The ‘Building Blocks’ of Professional Identity among Social Work Graduates

Based on systems theory, the current study aimed to examine the relationships between the following sets of variables: input variables—satisfaction with supervision, self-differentiation, and sense of coherence; throughput variables—values and empathy; and the output variable—professional identity of BSW students. Questionnaires were completed by 160 social work students who were about to graduate the social work program. Path analysis (The AMOS 5 program) was used to analyze the research model. Satisfaction with supervision was the only input variable that was directly related to professional identity. Of the throughput variables, empathy and personal values were directly related to professional identity, whereas sense of coherence was indirectly related to empathic concern, with social values as a mediator. Practical recommendations are discussed.