Management identities in transition: a case study from further education

Since the mid‐1980s. Further Education has experienced deep transformations as the result of market driven reforms and the emergence of ‘new managerialism’ in the sector. The changes affected its governance, purpose, organisation and culture, and had deep influence on the relations and identities in the workplace. This paper explores the response of managers in selected Colleges of FE in England, and their discursive construction of new work identities. It is argued that in mediating the reforms, managers adopt a range of responses and position themselves differentially to the discourses of ‘managerialism’ and the ‘market’. From enthusiastically adopting entrepreneurial management, to resisting, or quietly re‐constructing vocabularies and practices to fit traditional models of professional practice, the managers in this study illustrate the contested nature of implementing reforms in the public sector, and the complex interplay between agency and institutional practice.     

The career resilience of senior women managers: A cross-cultural perspective

This article examines how cultural contexts influence the demonstration of resilient behaviors of women senior managers in large organizations. We compare the experiences of Malaysian and Australian women overcoming key challenges and obstacles in their career journeys by engaging in the resilience strategies of network leveraging, learning, and adaptability. Our findings reveal the unique, complex, and contextual nature of career resilience, and show how resilience can be demonstrated, often differently, across culture and context. Our study adds to the existing body of literature in the areas of careers, gender in the workplace, and resilience, by highlighting how senior women sustain and navigate their career paths within the constraints of their socio-cultural contexts. Practical and scholarly implications are discussed.     

Advancing careers through ‘merit’: a rationalized-sensemaking narrative in hierarchical organizations

ABSTRACT

This contribution provides an in-context exploration of how middle-managers make sense of their career progress, and particularly focuses on ‘merit’ to understand how careers are driven in a hierarchical organization. The study exposes ‘merit’ as a fragmented and individualized construction that links back to the participants’ broader life ambitions and identity footprint. It also shows a tendency for maintaining trust in ‘merit’ above other circumstantial and opportunity factors, even in face of events which undermine the application of the merit-based principle. ‘Merit’ is hence portrayed to be a rationalized narrative in careers’ trajectory; a marker used by participants to make sense of events in a coherent manner, consequently experiencing self-efficacy and reducing uncertainty. The findings add complexity to the ‘meritocracy’ debate, calling for new critiques which address its underlying inequality dimension while also contemplating the individual psychological purpose driving ‘merit’ beliefs.     

Technostress: Implications for Adults in the Workforce

The use of technology can enhance workplace efficiency, productivity, and flexibility; yet, technological tools can have negative effects on individuals’ cognitive, psychological, and physical health, as well as on organizations (e.g., lowered employee satisfaction, decreased employee commitment). The use of information and communications technologies (ICT) adds to existing work stress. The authors reviewed recent literature to identify ICT trends, define key terms, and gain insights to improve awareness of ICT issues related to career development, health and wellness, and job security. The potential for inquiry as it relates to career exploration, development, and advancement is relevant to counselors and clients in today's workplace. Research is needed to examine the effects of technostress across different industries, to identify workers at greatest risk of adverse effects, to explore the impact on career decision making, to help clients develop personal coping resources, and to determine strategies for career professionals to collaborate with workplace managers.     

Narratives of Spousal Support for the Careers of Men in Managerial Posts

This article analyses the narratives of men managers to see how they perceive their wives' support in relation to their careers. Our aim is to focus on different forms of spousal support and explore how the support can evolve in the course of the men's careers. We are also interested in what kind of gender relations men produce when narrating their experiences of spousal support for their career. The research material comprises interviews with 29 managers who are fathers. In contrast to many previous studies, the results here suggest that spousal support is not a fixed or uncomplicated phenomenon but is constructed as various and flexible by men: negotiated, enriching and declining. The narrative analysis, in which we detected three different story‐lines — romance, ‘happily‐ever‐after’ and tragedy — shows that the most positive narratives in terms of life satisfaction and career success were those in which spousal support was constructed as negotiated and men were willing to be flexible and adaptable in their gender relations with their spouse. More attention to a father's work and family integration is needed in the field of management and organizations.     

The ‘new industrial man’ as unhero: Doing postfeminist masculinities in an Italian pharmacological research centre

Recent work has documented the need to engage with how men construct masculinities within postfeminist discourses in the workplace. Postfeminism has sparked debates concerning the changing ideals of masculinities, highlighting the tensions between traditional forms of patriarchy and ‘new’ ways of being a man (e.g., emotional, a ‘new father’, in crisis). Men have been depicted as being in search of a new identity, opposed to the ever‐growing confidence and empowerment of women. In mobilizing postfeminism as a discourse, this article illustrates how men working in an Italian pharmacological research centre (managed by men but dominated by women) assume subject positions that contradictorily fluctuate between tradition and fluid modernity, to reveal a masculinity which we identify with the ‘new industrial man’. The postfeminist masculinities exposed in the analysis mesh pro‐ and anti‐feminist ideas by appealing to un/heroic and romanticized subjectivities. The analysis also shows how un/heroic masculinities and men's appeal to biological differences to reinforce social ones and devalue the feminine obfuscate organizational gender inequalities. The article advances masculinity theory by offering a nuanced analysis of how masculinities and men are affected by paradoxical contemporary pressures for more egalitarian gender relations and a renewed emphasis on patriarchal traditions, which continue to support the gendering of the workplace.     

Performing the ‘Two-Body Problem’: An Analysis of Academic Couples’ Career Sensemaking as Revealed Through Joint Storytelling

Increasingly competitive labor markets have created new challenges for academic partners who are seeking faculty positions in the same location. Mismatches between career aspirations and available opportunities can precipitate struggles over the meaning and desirability of an academic career, triggering a need for sensemaking. This article offers an analysis of academic couples’ job search stories, focusing on how they jointly make sense of career events through narrative performances. Using dialogic/performance analysis, the article identifies several specific strategies by which participants collaboratively manage tensions between “self” and “other” and sustain positive identities. These strategies include bolstering the partner’s image through protective teamwork, minimizing status differences, and re-storying professional setbacks. Together, these strategies show how couples strive to make their experiences sensible to themselves and others and to forge new meanings of career passages that, in many cases, depart from established models.     

Child Welfare Workers’ Perspectives on Contributing Factors to Retention and Turnover: Recommendations for Improvement

Rates of turnover are high in child welfare settings, impacting the organization, remaining workers and the children and families under their care. A number of demographic, psychological, social and organizational features have been associated with increased staff turnover, although we have limited understanding about how and why these factors are important; differences in influence at varying levels of seniority and career duration; and workers’ perspectives on how to address workplace issues. This qualitative study assessed how factors impact employee retention and turnover in focus groups with 25 employees at different stages of employment: resigned case managers, case managers employed for less than one year and more than three years, and supervisors. Results suggested few differences in themes identified by groups. Two broad themes emerged for retention: supportive environment (including themes relating to children/parents, co-workers, and the organization) and opportunities within the agency (including new positions, experience and knowledge and job security). Two broad themes emerged for turnover: organizational issues (including themes about low compensation, challenging work demands, and system issues) and stress. Workers’ perspectives and recommendations on how to address workplace problems were reported. Results are consistent with the existing literature, although a number of unique issues were identified, including workers’ desire for clear communication flow through hierarchies, increased collaboration, and revisions to the way data is used/integrated. Workers expressed a strong desire to be heard by management, and this study reflects an important effort to provide feedback. These findings are relevant for informing organizational policy in child welfare agencies.     

Masculinity and Non‐Traditional Occupations: Men's Talk in Women's Work

Occupation segregation is a persistent aspect of the labour market, and scholars have often researched what happens when women and men enter into what are seen to be ‘non‐traditional’ work roles for their sex. Research on men within women's roles has concentrated mainly on the challenges to a masculine identity, while research on workplace language has focused on women's linguistic behaviour in masculine occupations. To date, there has been relatively little research into the linguistic behaviour of men working in occupations seen as women's work (e.g., nursing, primary school teaching). To address this gap, this article focuses on men's discursive behaviour and identity construction within the feminized occupation of nursing. Empirical data collected by three male nurses in a hospital in Northern Ireland is explored using discourse analysis and the Community of Practice paradigm. This paper discusses how the participants linguistically present themselves as nurses by performing relational work and creating an in‐group with their nurse colleagues by actively using an inherently ‘feminine’ discourse style.     

Performative identity regulation in rehabilitative home care work: an analysis of how experts’ embodied mediation of the managerial ideology ‘activates’ new frontline identities

ABSTRACT

This article explores how therapists when introduced as new so-called frontline ‘experts’ in home care work, become both discursive and embodied mediators for the managerial ideology of rehabilitation, and how their presence regulates the care aides’ subjectivities at work. We show how the managerial discourse of rehabilitation mobilizes the care aides to transform their identity from traditional nurturing to rehabilitation, as a result of promoting the latter as more professional. While the traditional managers/nurses promote the identity transfer through more classic discursive regulation at a distance from ‘the office’, the therapists do so through what we label performative regulation. Performative regulation is exercised by the therapists performing the desired role at the frontline and thus embodies the ideal and transfers it by embodied practices, not directives. With this notion of performative regulation, the article emphasizes the material, physical, embodied and performative dimensions of professional identity regulation.     

Art work or money: Conflicts in the construction of a creative identity

The identity projects of novice creative practitioners must take account of the economy of art work. It has been suggested ( McRobbie, 2002a ) that in the contemporary cultural industries in the UK, a new understanding of the connection between creative work and money has replaced past ‘anti‐commercial’ notions. This claim is investigated through a narrative‐discursive analysis of interviews from a longitudinal study with current and recent Art and Design postgraduates. Their ongoing identity projects are shaped by established understandings of creative work and the prospects it offers for earning and employment, and also by more local discursive resources given by personal life contexts. An analysis of two interviews with a single speaker shows how these resources are taken up within her ongoing and distinctive identity project. Both old and new repertoires of art and money are in play in her talk. She must negotiate dilemmas and potentially troubled positionings in order to reconcile a creative identity with relationships and responsibilities towards others. Coherence is only achieved momentarily and is disrupted by new life circumstances. By investigating an identity project at the level of talk, the analysis shows the complexity of the speaker's work to construct and claim a creative identity.     

Work-based learning in social work education: the challenges and opportunities for the identities of work-based learners on university-based programs

This article explores the experiences of work-based learners undertaking social work degrees in the UK. The article is based on research of work-based learners on undergraduate social work degrees based in two universities, a local face-to-face university and a national distance learning university. Based on narrative inquiry methods for data collection, the article presents two case studies from the wider study which provide narratives of ‘becoming’ and ‘being’ a student. Drawing on identity theory, the article analyses how identity is an important concept in understanding the challenges and opportunities for this group of students on their journeys into and through higher education. The paper concludes by considering the implications for current provision of social work education.     

‘Listen: This Really Happened’: Making Sense of Social Work Through Story‐telling

The use of guided critical reflection and analysis is increasingly popular in the education and training of social workers, especially when students embark on their practice learning opportunities. This paper explores the use of structured story‐telling in tutorials as a way of helping students make sense of social work practice. By focusing on a narrative shared with a tutor group, the argument will be made that tutorials are important places to ‘monitor’ the self (and others) in social contexts, and are helpful places for students to identify their personal values and how these might link with their future professional selves.     

Navigating employability from the bottom up

ABSTRACT

Research focusing on young people’s career trajectories has emphasised ‘graduate employability’ with much less attention being afforded to the employability strategies used by disadvantaged youth, including the social, political and labour market contexts in which these emerge. This study explores how young people enrolled in entry-level, vocational training courses in Australia attempt to enhance their employability. Interviews explored perceptions of individual employability, the strategies utilised to improve employability, and the economic, personal and employment consequences of these strategies. Three main employability strategies were identified: gaining qualifications to meet employment expectations; securing work experience in a competitive labour market; and addressing economic and social challenges to secure and sustain employment. The study reveals how the dominant narratives of employability in education and employment policy are misaligned with the economic, social and labour market challenges faced by disadvantaged job-seekers with respect to notions of career and ‘fit’ between the individual and the labour market. Policy responses need to take account of the diverse ‘bottom up’ experiences and circumstances of different cohorts of young people.     

Picturing social work,puzzles and passion: exploring and developing transnational professional identities

ABSTRACT

Exploring and in turn developing professional identity is a challenge faced by social work programmes, nationally and internationally. This paper developed from the authors’ shared research interest in how social workers and students of social work develop and express their professional identities. We report findings from a workshop designed to explore how a group of social workers from different countries conceptualised social work identity, including the effects of transnational and cultural contexts. Our starting point drew on theoretical concepts developed in Wiles’s research, in which the term professional identity is used to convey multiple meaning, and the method developed in Vicary’s research which uses drawing to elicit data. We found that a collective identity is shared across national boundaries albeit, and ironically, that this shared identity has components that are not cohesive and are continually being redefined. In the participants’ own words, the notion of social work identity is always just out of reach conceptually, or ‘over the horizon’. Tensions in identity were also revealed, alongside a sense of passion or deep commitment. These findings complement and add to the existing literature on exploring and developing professional identity in social work.     

WORKING CARERS OF OLDER ADULTS

Juggling work and care presents particular challenges to carers and employers. Employers are increasingly under pressure, both from within organizations and from recent government legislation and policy, to develop family-friendly policies to support informal carers in the workplace. Yet existing ‘family-friendly’ schemes and services are still primarily designed for working parents of young children and rarely address the needs of employees who care for older or disabled adults. This paper reports on a study which investigated how working carers and managers in two public sector organizations — a Social Services Department (SSD) and a National Health Service (NHS) Trust — combined their work and caring responsibilities. A multi-method approach was adopted consisting of five phases. First, a profile of the two organizations was established, followed by a short screening questionnaire to all employees to identify who was caring for an older adult over the age of 60. Third, a lengthier postal survey was sent to the 365 carers who had indicated a willingness to participate further. In the fourth and fifth phases, carers and managers were interviewed in depth about their experiences. This paper reports briefly on the survey, but then concentrates in particular on what was said in the interviews about what helps and hinders working carers of older adults. Despite the existence of policies to support carers, our findings suggest that these were far less important than informal support from colleagues and a sympathetic manager in the workplace. Commuting distance between work, home and the older person also posed difficulties for carers, along with inflexible schedules and work overload. Employers are urged to explore these issues further if they are serious about recruiting and retaining employees, and developing the work – life balance agenda to meet the needs of those caring for older and disabled adults.     

Family ties in genes and stories: the importance of value and recognition in the narratives people tell of family

Diagnosis in paediatric genetics involves a combination of technologies able to display variation in DNA and clinical discussions with families that concentrate on retrieving family histories. This paper explores the significance of the family tales that genetics brings to the fore. Through discussion of an ESRC‐funded ethnographic study of families referred to a paediatric genetic service, the paper explores how genetics and family history intersect in ‘relations of exchange’ (Latimer, 2013). It draws from sociological work on family that emphasizes the importance of narrative to the formation and maintenance of family ties and the importance of broader social contexts to the kinds of stories that can be told and recognized by others. The paper emphasizes the significance of claims to respectability and value to the narratives people provide of family ties; particularly in contexts where such ties, in the past or the present, are thought of as ‘troubling’. Making reference to research by Skeggs and Loveday (2012), it is argued that an important narrative that is drawn upon, in order to claim respectability, is that of being a good parent who protects their children from socially ‘risky relations’ so that a positive future as a ‘subject of value’ may be possible.     

On the tacit side of organizational identity: Narrative unconscious and figured practice

It is a paradox of research on organizational identity formation that it cannot take place without reliance upon the expressive acts people use, yet the experience of identity cannot be reduced to such expressions. People are more than they can tell. Drawing from a study of a communication agency and building on notions of self in pragmatism, anthropology, and narrative philosophy, I identify two chief dimensions of tacit organizational identity: (1) the narrative unconscious in the stories that people live by and (2) the related figuring of formative organizational practice, in particular regarding choice of and framing of projects. In the case of organization, an episode revolving around the presentation of the ‘New Bohemian Laws’ provides a window to explore both these dimensions. Implications include a refined methodological approach to identity research. It involves acknowledging ‘feelings of identity’, attending to poetics, tuning-in to refrains and styles, and pursuing a relational subjectivity.     

The discreet charm of the children of the bourgeoisie: economic capital and its symbolic expressions at an elite business school

We address a largely neglected issue in contemporary research on cultural class divisions: economic capital and its associated lifestyles and symbolic expressions. Using qualitative interviews, we explore how adolescents from wealthy elite backgrounds, namely students at Oslo Commerce School (OCS), traditionally one of the most prestigious upper‐secondary schools in Norway, demarcate themselves symbolically from others. They draw symbolic boundaries against students at other elite schools in Oslo, more characterized by backgrounds with high cultural capital, accusing them of mimicking a ‘hipster’ style. Within the OCS student body, we describe identity work centring on styles of material consumption and bodily distinctions. The most salient dividing line is between those who manage to master a ‘natural’ style, where expensive clothes and the desired bodily attributes are displayed discreetly, and those who are ‘trying too hard’ and thus marked by the stigma of effort. We also show some interesting intersections between class and gender: girls aspiring to the economic elite obey the ‘rules of the game’ by exercising extensive control over their bodies and adhering to demanding bodily norms for their weight and slimness. Such rules are less evident among the boys, where a lack of discipline, unruliness, hard partying and even fighting constitute parts of the lifestyle valued. This article contributes to the field of cultural stratification, highlighting the importance of the ‘hows’ of material consumption when expressing elite distinction. It also adds new insight to the research field of elite education by showing how a mastery of ‘high‐end’ consumer culture is involved in fostering favourable dispositions at elite schools.