Promoting Creative Practice through Social Work Education

It has been suggested that the essence of professional work lies in the balance between the performance of technical tasks and the exercise of judgement and discretion—the ‘technicality/indeterminacy’ debate. A skilled social worker must be capable of applying a range of knowledge, skills and values in a variety of practice circumstances, the precise nature of which cannot always be predicted. This presents a challenge for social work education, previously governed by a reductive notion of ‘competence’ in its planning and delivery. This paper will explore the nature of judgement and creativity in practice, identifying why such concepts are essential in contemporary social work. Accepting that qualified social workers must be capable of acting independently and autonomously, it will then examine the task that this presents for social work education—the need to prepare students (at both qualifying and post‐qualifying levels) to exercise judgement and discretion in professional practice. The paper will argue that the development of innovative forms of social work will depend upon the existence of forms of education that can foster and enhance students' ability to work creatively, and present ways in which this can be managed within both academic and practice curricula.     

Aesthetic Labor for the Sociologies of Work,Gender, and Beauty

Amid the growing literature on the costs and rewards of physical appearance for labor market outcomes, an economistic emphasis on looks as an investment strategy has gained prominence. The concept of aesthetic labor is a useful sociological intervention for understanding how the value of certain looks is constructed, and how looks matter for social stratification. Aesthetic labor is the practice of screening, managing, and controlling workers on the basis of their physical appearance. The concept advances research on the service economy by moving beyond a focus on emotions to emphasize worker corporeality. This article first untangles aesthetic labor from related concepts, including body work, emotional labor, and embodied cultural capital. Next is a review of three contexts in which scholars have applied aesthetic labor to the workplace: the organization, freelance labor, and the market. Because it situates the value of beauty in context, aesthetic labor foregrounds those power relations that define aesthetics, such as class, race, and gender. The concept incorporates insights from field theories of bodily capital, such that aesthetic labor denaturalizes beauty and seeks to explain the processes through which looks translate into economic and symbolic rewards.     

Tip Work: Examining the Relational Dynamics of Tipping beyond the Service Counter

Tips constitute a growing form of income for roughly three million American workers today. While existing scholarship on tipping focuses on worker‐customer dynamics, it neglects the implications of gratuities beyond the service counter. Drawing on the case of restaurant workers in Los Angeles, this study analyzes tip work, the bundle of social relations and labor experiences framed by tips in commercial settings. I argue that tipping strains relations between subgroups of workers who, despite collectively producing service, are subject to unequal access to tip earnings. Tips thereby shape relations among workers in ways that exacerbate existing organizational and social hierarchies.     

THE CONSEQUENCES OF CARING:

Sociologists of emotion have examined the ways that workers are required to manage their emotions on the job, while studies of family emotion work reveal the effort involved in providing emotional support at home. Analyzing data collected from married or cohabiting women hospital workers, we examine the relations between women's job and family emotion work and the effects of both on women's job-related well-being. Consistent with "scarcity" views of women's emotional energy, we find that performance of family emotion work has negative consequences for women's job-related well-being. Consistent with "expansion" perspectives, however, women who perform some emotional labor on the job are more likely than other women to perform family emotion work. Our findings support a view that incorporates elements of both scarcity and expansion perspectives. We conclude that the job-related well-being of women hospital workers is less influenced by performance of emotional labor at work than it is by women's and their partners' involvement in family emotion work.     

‘Knows how to please a man’: studying customers to understand service work

This paper argues that sociologists interested in service work in consumer culture should pay attention to customers' understandings and accounts of their experience and participation in service encounters. It takes the market for sex as a case study and counters the neglect of customers within the study of service work by analysing customer service reviews of paid‐for sex published on a UK website, Punternet. It argues that male customers, familiar with the norms of consumer culture, assess the erotic, aesthetic and emotional labours performed by female workers to make judgements of service quality which suggests that the feminised ‘good worker’ is defined as professional when they disguise the market transaction.     

Introspection as intra-professionalism in social and health care

This article analyses two cases from health and social care, adopting a psycho-societal approach. The analysis highlights how professionalism evolves and develops through an introspection of the relational and scenic processes between professionals, as well as between the professional and the client or patient. As a phenomenon at the core of professional practice, it will be argued that introspection needs to recognize and encompass the intra- and inter-psychic responses and understandings of professionals and their clients and patients. The first case places supervision as a learning space, where framing and complex exchanges of loss and confirmation, and of denial and displacement take place between a group of social workers and their supervisor. In the second case, it becomes apparent how the research interview opens up an opportunity for processing the emotions and socially critical experiences involved in hospital work.     

International migration in a changing world

This paper eulogizes the life and work of Gunther Beijer (1904-1983), an international migration research supporter, who was himself a refugee from Nazi Germany. The brain drain of professional workers of other nations into such traditional receiving countries as the US, Canada, and Australia particularly interested Beijer. The creation of many independent nations after World War II changed migration trends greatly. By the 1970s the immigration policies of receiving countries had changed to favor non-Caucasian professional workers and relatives of current residents. This new migration may be classified as 1) permanent settler, 2) guest worker, 3) professional transient, 4) clandestine, and 5) refugee. Non-Caucasian immigrants increasingly find that they may not be wanted when perceived as an economic or social threat. Beijer understood guest worker migration within Europe in the early 1960s, but he could not foresee the demands that guest workers and their families would place on receiving countries. Guest worker migration gives sending countries relief from unemployment and provides remittances; it also provides needed labor to economically health countries. Guest workers such as those currently employed in the Persian Gulf may not be accepted socially or politically by the host community and may be considered undesirable employees on their return home. Nations often tolerate illegal or clandestine migration when the labor need is high, but illegals may be expelled when economic or political conditions turn against them. The problems of the estimated 10 million refugees fall increasingly on developing countries, but must be shared by all nations since their increasing numbers affect domestic and international politics.     

The Social Worker as Transdisciplinary Professional: A Reflective Account

The transdisciplinary key worker model requires early childhood intervention professionals to make radical adjustment in their respective scopes of knowledge and practice. Focused on the author’s brief experience in a key worker role, the article highlights challenges and contradictions that arise when health and welfare professionals are expected not only to exchange knowledge, skills, and expertise, but also to perform each other’s work. Two contextual, reflective accounts of the reasons why social workers should be cautious in task transfers in transdisciplinary teams are given. The article renews support for social workers playing professionally appropriate roles in early childhood intervention teams in ways that can protect best service delivery to children with disability and their families.     

Constructing pride,shame, and humiliation as a mechanism of control: A case study of an English local authority child protection service

This paper reports on findings from the first study into the role of self-conscious emotions in child protection social work practice. This ethnographic case study employed constructionist grounded theory methods to develop a conceptual understanding of the emotional experiences of the social workers. Integrating data from 246.5 h of observations, 99 diary entries, 19 interviews, and 329 pages of documents, a conceptual framework is presented to understand the emotional experiences of the social workers, before using this framework to analyse the case organisation and experiences of those within it. Pride, shame, and humiliation can be considered to be strategically used as a mechanism of control by constructing contextually specific boundaries for shameful and praiseworthy behaviour. By policing these boundaries the actions of the organisation and the social workers could be regulated to ensure they developed institutionally acceptable identities, enabling the organisation to gain legitimacy. While the analysis that has been provided here is specific not only to the organisation that the research took place in, but also to the time in which the data were collected within the organisation, case studies provide important insights into one context that can be useful to understand the processes in others.     

Reimagining social work case studies: a social work—creative writing collaboration

This paper describes a joint social work and creative writing project which analysed case studies from textbooks on reading lists for the Bachelor of Social Work course at Edith Cowan University. The textbook case studies were analysed from the perspectives of both social work and literary craft and it was found that they presented simplified scenarios which were limited in terms of diversity and rarely portrayed depth or complexity. The case studies were also often bereft of information about social workers’ or service users’ human qualities and frequently portrayed service users in terms of the problems they presented to the social worker. The authors argue that depicting social workers and service users in this way can create the impression that social work is a distanced procedural activity and can also serve to distance service users’ lives and experiences from social work students. Drawing on research in creative writing craft, as well as analysis of the textbook case studies, principles for writing engaging text-book case studies were developed and the paper concludes by arguing for the use of these principles when crafting social work case studies.     

Social work in rural areas: a personal and professional challenge

Australians live in diverse areas, city and country, coast and hinterland, desert and rainforest, urban and remote areas. While much social work practice is located in large population centres, the problem of providing a social work service in rural and remote areas is a challenging one. This article examines some of the issues for rural social workers practicing where networks are small and multilayered, anonymity, privacy and safety for the social worker cannot be guaranteed, and a broad range of knowledge and skills are demanded. As a profession, it is important to acknowledge the complexity of delivering an ethical, responsive and appropriate service in rural areas. For rural social workers, this challenge impacts in both their professional and personal roles.     

Emotions in a Rational Profession: The Gendering of Skills in ICT Work

Information communication technology (ICT) work is rarely seen as a work environment where emotional and social skills are key. However, the ideal ICT worker is increasingly said to possess a range of emotional and social skills that are often associated with femininity. This raises the question of how skills are discursively gendered in ICT work. This article firstly shows which skills ICT workers identify as those needed by the ideal ICT worker. Secondly, it highlights how ICT workers construct their own skills. Thirdly, some light is shed on how the gendering of emotional and social skills shifts with different discursive contexts and it is shown what the implications of this are. It is suggested that there is a dynamic at work through which men can appear as a new ideal ICT worker with more ease than women, despite the fact that women are more often associated with social and emotional skills.     

FINDING THE WORDS: SOCIAL WORK FROM A DEVELOPMENTAL PERSPECTIVE

Dialogue is at the heart of social work. In conversations with the professional, clients speak out about their pains and sorrows, and about their hope and beliefs. The conversation is the place where social worker and client try to find new words to express these emotions. In doing that, they construct new meanings and create new perspectives.

The role of dialogue in child development is used to understand this underlying process of social work. It shows how children learn to use language as an instrument to organize their world. The role of social workers is similar to that of parents, to help their clients to find the words that enable them to reposition themselves. As soon as they become the author of their life story again, they will be better able to reconstruct their lives.     

Insights on Professional Identification and Licensure from Community Practice Social Workers

ABSTRACT

This article describes a qualitative study designed to explore both how community practice social workers identify professionally and to examine their view towards professional regulation. Thirty-five MSW-level social workers in a large metropolitan region who self-identified as community practice social worker participated in in-depth interviews. The respondents shared their views regarding professional identification as social workers and the impact of professional identity on their work as community practitioners. Approximately half of the respondents indicated that they only sometimes or never identify as a social worker. The respondents were generally critical of the licensing burden placed upon them as community practice social workers.     

Integrating Environmental Issues into Social Work Practice: Lessons Learnt from Domestic Energy Auditing

Abstract

This study of domestic energy audit practice draws on current literature and focuses on a program at Kildonan UnitingCare. It explores and highlights the relevance of natural environmental issues for social work practice and includes practical ideas for addressing financial, social, and environmental issues within case work practice and advocacy. The overlap between energy audit and social work practice is said to apply to both service user issues and the professional skill base of social workers. Finally, a transformation in social work thinking practice and education is suggested, within a vision that is community focused and holistically integrated.     

Combating Poverty and Social Exclusion: Implications for Social Work Education

This article considers the importance of understanding poverty for social workers and the ways it is delivered on social work programmes. It reviews the context in which poverty is experienced by service users and social workers. It then goes on to consider the ways in which teaching about poverty has been approached in social work education. Drawing on the experiences of the authors of designing and delivering a module on social work, poverty and social exclusion on a postgraduate DipSW programme it considers an approach to developing poverty aware social work practice for social workers in training. Finally it discusses ways in which the new three year qualification for social work training might develop this subject more fully in ways that seek to combat poverty and social exclusion amongst social work service users.     

Working with Violence,the Emotions and the Psycho‐social Dynamics of Child Protection: Reflections on the Victoria Climbié Case

In recent years, attention to the psychological and emotional aspects of doing child protection has been largely ignored in the literature and squeezed out of understandings of welfare practices. This paper argues for the establishment of a coherent psycho‐social perspective at the core of social work education and practice and in inter‐professional child protection work more generally. Central to this must be recognition of the complexities of service users, especially the challenges of working with resistant and often hostile ‘involuntary clients’ and the impact of violence and other health, safety and contamination fears on the capacities of workers and professional networks to protect children. These issues are grounded in a critical analysis of the Victoria Climbié case and the Laming report into her horrific death which, despite its strengths, presents rational and naïve solutions to what must be understood as often irrational and inherently complex psycho‐social processes. A psycho‐social reading of the case permits us to explain the unexplainable in how Victoria's abuse was missed. The general implications of these arguments are drawn out for education, training and practice.     

Using Emotional Labor to Create and Maintain Relationships in Service Interactions

This article investigates the complex relationships between service workers and customers in both luxury and nonluxury retail settings. Though much of the sociological research on sales and service work concentrates on relatively low‐status positions, this research explores the importance of the service worker as expert and artisan. Using the concept of emotional labor introduced by Hochschild, this study examines whether emotional labor, in certain service and sales contexts, can be used to create and maintain relationships between employees and customers. This research suggests a more complete theoretical understanding of service work as well as practical policy implications applicable to such concerns as turnover and morale, training and orientation, and communication and supervisory strategies.