Collaboration and conflict between agencies and clients

Public relations agencies are an important part of the public relations industry, but their relations with client organizations are rarely studied. There is more literature and studies in agency-client relations in advertising than in public relations. This paper reviews literature and reports results of an empirical study into perceptions of public relations agencies and their clients on the reasons for their cooperation and sources of conflict between them. Results show that agencies misperceive reasons for which they are hired and the sources of conflict in the relationship. The paper offers several suggestions about how to tackle the problem: notwithstanding rebranding into consultancies and firms, public relations agencies-client relations should be studied as a particular example of a broader family of agency-client relations. Also agencies should study and strategically manage relations with their clients, while being realistic about client organization’s needs – sometimes they just need additional arms and legs.     

PR in the ER: Managing internal organization–public relationships in a hospital emergency department

Focusing on a university-affiliated emergency department, this case study investigates the antecedents and outcomes of internal organization–public relationships as well as the cultivation strategies used to manage internal organization–public relationships (OPRs). The case study includes interviews with members of the emergency department's (ED) dominant coalition and focus groups with ED staff, as well as field observations in the ED itself. Findings illustrate that structural and policy antecedents acted as barriers to relationship maintenance, that a reliance on asymmetrical cultivation strategies culminated in poor internal OPRs, and that these poor relationships fostered negative attitudes, non-compliant behavior, and an arguably toxic organizational culture. Also, there was some evidence of symmetrical cultivation strategies (e.g., positivity and networking) fostering positive OPR perceptions among some employees. This case study can be used to guide best practices in internal public relations and answers the call for more research on public relations and health communication. Moreover, the current study suggests avenues for extending the relationship management perspective by considering organizational culture as a possible outcome of internal relationships.     

Tornado warning: Understanding the National Weather Service’s communication strategies

This study explores the National Weather Service’s communication through a multi-sited rapid ethnography that extends the fully functioning society theory. National Weather Service field offices do not employ public information officers. Instead, forecasters predict the weather, craft messages, and build relationships with their publics. Scholars have called for public relations research that examines messages, including how crisis communication can help publics cope. Additionally, scholars have noted that all organizations need public relations, even if they do not employ formal public relations personnel. In our study, forecasters emphasized the need to build their publics’ tornado threat awareness and provided strategies to make weather science accessible. Forecasters discussed a variety of message strategies including avoiding fear appeals, humanizing the organization, and visualizing risks. Forecasters also built relationships with active publics through soliciting weather spotters and empowering them to prepare others for severe weather. Overall, findings expand knowledge about how organizations can employ strategic public relations to benefit society, thereby extending fully functioning society theory.     

The change process to agile public relations

Despite agility’s increased importance for public relations, the change process from traditional, hierarchically structured public relations to a dynamic agile entity has not yet been comprehensively investigated. This article tackles the research desideratum by discussing this change process from a structuration-theoretical perspective. The subsequent empirical analyses via two qualitative studies from the field of corporate communications focus on the perspective of consultants. These experts support the communication management in this change process with their expertise and neutrality, which the public relations departments themselves lack. Thus, consultants are key contacts for an explorative analysis of the change process toward more agility. In the first study, 39 consultants were interviewed about the change processes that they have guided in order to transform public relations into an agile department. The subsequent case study focuses on an internationally active medical technology manufacturer and analyzes their experience with consulting throughout the agile change process in their public relations department. The results show that the concept of recursiveness is central to the successful implementation of agility in public relations. Expressed in the language of structuration theory, consultants aim to develop rules and resources as modalities that describe an agile structure and then translate them directly into actions. These modalities are continuously developed via sprints, a dynamic process that results in the constant adaptation of the agile structures until the desired result is achieved. The results illustrate the advantages of a neutral, outside authority for the implementation of such a change process.     

The civility of social capital: Public relations in the public sphere,civil society,and democracy

Scholars have analyzed public relations’ role in democracy via proxy concepts like the public sphere and civil society. However, some have critiqued the public sphere on grounds of equal access and portrayed civil society as a guise for first-world imperialism. These critiques have implications for the role of public relations in the public sphere and civil society. This article suggests the normative role of public relations in democracy is best perceived as creating the social capital that facilitates access to spheres of public discussion and in maintaining relationships among those organizations that check state power. To that end, the paper argues that social capital does much to advance public relations theory and prescribe the role of public relations in democracy. Several implications for public relations from a social capital perspective are offered, including the creation of generalized societal trust, the building of cross-cutting or “weak” ties, the engagement of media on behalf of subaltern counterpublics, and the (re)creation of community or a fully functioning society.     

Activist practitioner perspectives of website public relations: Why aren’t activist websites fulfilling the dialogic promise?

Kent and Taylor proposed five dialogic principles for mediated public relations in 1998 and numerous studies of activist groups, corporations, and educational institutions have shown that most websites fail to meet their dialogic potential. This study explores some of the reasons why activist organizations do not integrate dialogic features into their websites. Thirteen activist public relations practitioners were interviewed to determine their perceptions of websites as tools for information dissemination and resource mobilization. Three consistent themes emerged from the interviews: (1) website communication is perceived to be most effective when tied to issue-specific events and issue currency, (2) websites cater to existing and highly involved publics, and (3) websites are viewed as passive communication tools that must be supplemented with traditional public relations practices.     

Does public relations scholarship need better PR? practitioners’ perspectives on academic research

Articles in academic public relations journals often provide recommendations for public relations practitioners. The purpose of this study is to gain a practitioner perspective on that work and to determine if a potential disconnect between public relations practitioners and scholars exists. Through semi-structured, in-depth interviews with 22 public relations practitioners, this study examines knowledge, readership, and applicability of public relations scholarship in industry. Participants indicated they have a general awareness of and assigned value to academic scholarship; however, they do not actively consider it or use it in their professional lives due to issues of access, time, and relevance. Many appeals have been made within the academy to make scholars’ work more “public,” and these results reflect this need. Based on these findings, recommendations are made to increase the accessibility and relevance of scholarly work for professionals.     

Perceptions of economic globalization,emerging influence,and international organizations in India

This article presents an exploratory study—based on the emerging economy context of India—which examines the relationships among citizens’ perceptions of economic globalization, their country's “emerging influence”, other key nations, and large international organizations. Demographic and socioeconomic factors influenced respondents’ perceptions of economic globalization and emerging influence. Perceptions of economic globalization influenced emerging influence. Perceptions of international organizations were influenced by views of emerging influence, key nations, and economic globalization. Perceptions of key nations were influenced by views of emerging influence and international organizations. The findings are relevant for extended engagement in global public relations and public diplomacy.     

Networks of international public relations production: The case of Latin American organizations’ connections to U.S. agents

Traditionally, international public relations studies have assumed that a foreign organization, namely a foreign government, is the primary influence on how its home country is portrayed to audiences abroad. This study challenges such assumption of independence by revealing how foreign organizations are connected in ways previous works have not considered. Using Foreign Agents Registration Act data, we reveal the direct and indirect connections that form when foreign organizations hire U.S. agencies to produce their international public relations work. Our network analysis of foreign organizations from Latin American and their U.S. agents documents the network structures that emerge for each country and identifies the types of organizations that are positioned advantageously in the networks. We use these findings to theorize how foreign organizations’ connections and their key positions in networks may influence the production of international public relations efforts for their home country. We at a macro-level, public relations effects depend on the structure of the networks, the overlapping sites where communication content is produced, and who is positioned as key players in the production networks.     

How organizations want to be viewed: Public relations photographs in online wire services

The study explored the characteristics of photos in online news wire services. Nearly 70% of the photos represented product, CEO and events when examining photo content. The most distinguished purpose of the public relations photos were publicity and public announcements, followed by image building. Almost all of the publicity photographs were provided by business/industry organizations. Supporting arguments for the independence of public relations do not seem to be voiced by public relations practitioners in the analysis of photos.     

To be,or not to be: Paradoxes in strategic public relations in Italy

There is a paucity of empirical studies of public relations in Italy. This study sought to assess whether public relations departments are managed strategically in Italy and whether public relations contributes to the strategic management of organizations. Using the four generic principles that deal with strategic management, this study gathered data from public relations professionals working in the three major types of organizations: corporations, government agencies, and non-profits. The study found that regardless of the type of organization, few public relations practitioners are represented in the senior management of their organizations. Senior managers of non-profits tended to value public relations more than the other two sectors. Symmetrical communication again proved to be normative. By using a conceptual framework and research instruments that have been employed in studies conducted in other parts of the world, this study has generated data that can be used to compare strategic public relations in different socio-cultural environments – thus contributing to building a global theory of public relations.     

Historic evolution of public relations in Japan

This study follows the history of public relations in Japan. Meiji restoration in 1867 marked the beginning of modernization of Japan, but as democratization did not accompany modernization, the country was void of autonomous public. The birth of public relations department, though not in the mainland Japan, can be traced back to the 1920s at South Manchurian Railroad in Japan-controlled-Manchuria. After the World War II, the U.S. led Allied Occupation Army urged national and local government to adopt public relations. Shortly afterwards, ad agencies learned from the U.S. the use of public relations, but as marketing gained ground, public relations came to be used as marketing support tool. Criticism of environmental pollution in the 1970s, overseas expansion of businesses in the 1980s, collapse of bubble economy and business crises in the 1990s and onward, each drove public relations in Japan to increase its importance and expand its field.     

PR goes to the movies: The image of public relations improves from 1996 to 2008

This qualitative analysis of public relations in popular Hollywood films from 1996 to 2008 looks at three questions: first, how is the PR practitioner portrayed in recent films? Second, what kind of public relations activities and models of public relations are depicted? Third, how do other scholars’ results in prior studies apply to the portrayal of public relations in current films? Results show that for major films from Mars Attacks! (1996) to Hancock (2008), public relations practitioners are more credible, respected and influential, and PR work is more varied and complex than found in studies of films through 1995.     

Public relations and place branding: Friend,foe or just ignored? A systematic review

Communication about places is typically termed place branding and is generally situated within the marketing discipline. However, in practice, place branding shares many commonalities with public relations. It involves relationships with a wide range of stakeholders, reputation management, and communication campaigns that involve no direct sale of a product. While some have noted the parallels between place branding and public relations, the intersection of these two fields has not been reviewed empirically. This study examines the relationship between public relations and place branding by exploring how scholars in each field have conceptualised and represented the other in their research publications. A systematic review of 378 journal articles, published from 1988 to 2018 in 18 selected journals from both fields, was conducted. This research shows that while there is a significant conceptual crossover between the two fields and they work together in practice, the place branding literature largely treats public relations as a promotional tactic rather than a disciplinary body of knowledge. Conversely, outside of public diplomacy research, public relations has shown little interest in places and place communication, and there is limited research applying public relations theories and concepts to places. This paper adds to current knowledge on the interdisciplinarity of public relations theories and concepts and how public relations is perceived outside its own field and suggests new possibilities for interdisciplinary research on place communication.     

The never changing story: Eight decades of the government public relations department of Thailand

The Government Public Relations Department (GPRD) of Thailand has existed in various forms since the country’s governing system changed from an absolute monarchy to a constitutional one in 1932. This study reflects on how the GPRD’s practices have been affected by the country’s governing and political environments over time. It has periodized the eighty-four-years of development of the GPRD into sequential phases based on a continuum approach. The GPRD’s roles and duties are detailed based on four periods: Beginning Period, Growth Period, Full Expansion Period, and Weak Period. The GPRD was firstly positioned to be the primary government tool for introducing the concept of democracy to the Thai populace and disseminating information about government policies, activities and propagandistic campaigns. Through Thailand’s periods of political instability, World War II, the Cold War and rise of communism in Indochina, globalization, and the current digital age, the GPRD has expanded in its role within the government as the center of communication for a wide variety of governmental organizations. However, even as it has expanded and undergone re-organization, it has been criticized for being a government mouthpiece rather that a reliable source of factual information. Working under the direct oversight of the various governments led by the military, as well as both appointed and elected politicians, the GPRD has struggled to maintain a balanced public relations role at the juncture of Thai politics and public interest.     

The student-run public relations firm in an undergraduate program: Reaching learning and professional development goals through ‘real world’ experience

A student-run public relations firm can offer a variety of benefits for an undergraduate program in which there are limited resources for professional involvement by students. The article is a case study that profiles a student-run firm launched in conjunction with a capstone course in a journalism department. Specific learning and professional development goals were established for students, the department, and for clients served by the firm. The article presents a brief summary of successes, along with a discussion of opportunities and challenges. General recommendations are offered for establishing a student-run public relations firm.     

Is the universe of democracy,rhetoric, and public relations whole cloth or three separate galaxies?

Discussions of democracy, rhetoric, and public relations can conclude that these aspects of society and professional practice are contradictory paradoxes or partners for achieving harmony of collective interests. To that end, this paper briefly explores the rhetorical heritage as inseparable from democracy. It next examines, through the challenges of the public arena, ways that deliberative democracy can bring the three into partnership for the greater good. On this foundation, it features four premises of public relations and democracy based on power, infrastructure, private and public sphere, collective voices, language that co-manages meaning as social construction, and stewardship. As stewards of democracy, organizations can play a pivotal role in fostering environments, the infrastructures and collaborative processes, that allow and even facilitate collective decision making as well as blend the private sphere (individualism) and the public sphere (collectivism) so that self-interest can be satisfied and enjoyed by organizations and myriad publics as collective interests. By blending individual voices into collective voices and understanding the limits and pitfalls of language as culture, public relations can actually serve private interests by the co-management of meaning to make society better.     

An analysis of other countries’ international public relations in the U.S.

The purpose of this study was to examine the various aspects of international public relations by other countries in the U.S. Based on the Foreign Agency Registration Act (FARA) report in 2002, this study analyzed client, activity types, purpose of activity, and key U.S. partners for activity. This study found that (1) business organizations and central governments were major clients of international public relations in the U.S., (2) meeting with governmental officials and congressional leaders was the primary type of activity followed by information dissemination, and (3) economic purpose led by trade promotion was the primary motive for these activities.     

Public relations and community: A persistent covenant

In the 21st Century global public relations professional community, the need for a postmodern reformation is compellingly evident. Most theorizing begins with basic assumptions about the three main social actors for which public relations has been practiced: (1) corporations, (2) nongovernmental and civil society organizations (NGOs and CSOs), and (3) governments. Questions about society itself are rarely examined, but when they do come up, scholars and practitioners tend to assume generally accepted values and mores. Neglected has been a robust criticism of the concepts upon which such paradigms have been built.     

Anthony Giddens and public relations: A third way perspective

In the article, the main theories of Anthony Giddens (structuration and late modernity theory) are presented and applied upon public relations. A review shows that there have been few attempts to use these theories in public relations. The analysis states that using Giddens leads to a questioning of the dichotomy between instrumental agency-oriented theories that neglects power structures as well as critical theories that only views public relations as hidden strategic action used by elites to dominate the public sphere. The conclusion is that there are two major arguments for applying Giddens to public relations: (1) the theory of late modernity may enhance our understanding of public relations as an evolving practice in socio-historical and spatial terms; (2) the structuration theory enhances the holistic understanding of how public relations communication, interpreted as a process, may be used both as a reproductive and a transforming social instrument. Giddens theory may in other words be used as a “third way public relations theory”.