Recruitment and the Role of Employment Services in Bulgarian Industry

ABSTRACT: This article is based on two surveys of Bulgarian manufacturing enterprises completed by the International Labour Organization in 1992 The surveys covering both state and private sector firms in this transition economy undergoing severe structural change collected a wealth of data on labour and employment practices at the micro level The authors examine recruitment and vacancy rates in the industrial sector managerial recruitment preferences on the basis of age gender and educational back ground and the recruitment methods used by managements in hiring workers The role of the national employment services in labour allocation is also analyzed revealing different recruitment strategies between state and private sector firms     

Exploring the Effects of the Privacy‐Handling Management Styles of Social Networking Sites on User Satisfaction: A Conflict Management Perspective

The issue of consumer information privacy, arguably the most substantial and persistent problem confronting e‐commerce companies in general and online social networking service providers in particular, often results in unsatisfied customers. Researchers have investigated privacy from various perspectives and in a multitude of settings, yet there have been few attempts to understand privacy versus satisfaction, particularly from the perspective of conflict management. Because users’ privacy can be negatively affected by social networking sites (SNSs), this study focuses on the privacy conflicts between SNSs and their users. Drawing on conflict management theory, this article investigates the effects of different conflict management styles exhibited by an SNS on users’ satisfaction with its privacy practices, which then affects their intention to disclose personal information. The SNS examined in this study is Facebook, the most popular SNS with the largest number of users. Data were collected using an online survey and were analyzed using structural equation modeling. The results suggest that the two cooperative conflict management styles demonstrated by the SNS—accommodating and problem‐solving—positively affect users’ satisfaction with the privacy practices of the SNS both directly and indirectly through perceived privacy risk control. With regard to uncooperative styles, an avoiding style negatively affects user satisfaction directly, whereas an asserting style negatively affects user satisfaction indirectly through perceived privacy risk. The results also support that satisfaction is positively related to intention; users who are satisfied with the privacy practices of SNSs are more willing to disclose personal information than unsatisfied ones.     

Integrated project operations and personnel scheduling with multiple labour classes

The main theme of this paper is improving project schedules by integrating the scheduling of project jobs and labour resources. An ILP model is presented of the integrated project operations and personnel scheduling problem with multiple labour categories. Traditionally, this problem is solved in two steps: first, operations are scheduled by solving the resource-constrained project scheduling problem; then, labour categories are scheduled by solving the personnel days-off scheduling problem. The proposed model combines the two stages into an integrated problem, which is solved in one step. Using 48 test problems, the two methods were compared in terms of total cost, labour cost and scheduling efficiency. The results clearly indicate that the integrated model outperforms the traditional two-step method.     

The Governance of Voluntary Work in the Public Sector: Institutional Differences and Invariant Traits

In response to fiscal constraint and the introduction of quasi-market mechanisms into the public sector, in public policy there appears to be the acceptance of the increased use of voluntary labour in the delivery of public services. Traditional forms of governance have tended to ignore the use of voluntary labour in the public sector. The paper builds on an earlier (Hellshorm and Collins, 1999) model of concurrence between voluntary and municipal labour, by focusing onthe demand side of voluntary work. Our exploratory study uses this model to analyse two municipal organisations' mix of voluntary and municipal labour, one Italian and the other a Swedish context.The research method used to collect empirical data was semi-structured interviews of local government employees within the two sites. Thisis linked with an analysis of the institutional context of the two municipalities to inform and test the proposed model of demand for volunteer labour in local government. Resource scarcity, presence of agency for voluntary work, type of production and state rules and norm are used to analyse the institutional invariant traits. The study concludes that traditional institutional theory has ignored voluntary activities. Our case studies of actual practice indicate that different state norms and ruleson citizen rights and equal opportunities are stronger influential factors than the resources situation, in determining the demand for voluntary activities in municipalities.     

Optical services in the UK: A study of a professional labour market

What is the optimum size of a profession and how should it be determined? If norms about working standards exist and if it can be assumed that its geographical distribution and organisation are optimal, then man-power planning can be reduced to an arithmetical exercise; and the ideal number of places offered on qualifying courses in Colleges and Universities will be determined by pass-rates. However, in most cases, the problems are more complex. A proper concern for professional freedom leads society to tolerate wide variations in professional behaviour and working practice. One aim of policy, whether developed by a Government department or by a professional association or both, may be to promote efficiency, but not at the expense of individual discretion. In such circumstances, working norms do not exist. If, in addition, there is little hard information about the extent of part-time working, actual working practices and so on, it is difficult at first to see how to decide the future size of the profession. The aim of this paper is to illustrate how a simulation exercise combined with a sensitivity analysis was able to contribute to the solution of this problem in the case of one profession, that of opticians. It is hoped that the approach can be adapted to deal with similar problems in other professions who sell their services directly to the public.     

Public–private versus public ownership and economic performance: evidence from Italian local utilities

In the last century local public services have often been reformed. The declared outcome of the most recent reforms is the privatization and liberalization of the sector. However, in almost all European countries, the privatization of local public services has been only partial, because local governments have sought to privatise a minority stake in the public owned-companies, while remaining committed to retaining public ownership and control over the longer-term as a means of protecting public interest. The phenomenon of mixed public–private companies emerged as a result of this process. In this context, the article investigates whether differences in financial performance can be found between public–private companies and totally public-owned enterprises. Empirical quantitative studies on this particular topic are quite lacking at the moment. The present study tries to fill this gap through an empirical analysis on a sample of 623 Italian local utilities. The results of the study suggest that there are differences in economic performance between local utility companies with varying degrees of public ownership. In particular, public–private utilities show better economic performance than publicly owned firms, especially in terms of profitability. The results also seem to suggest that the majority private ownership is not necessary for better performance. In other terms, public–private partnership—and not private majority ownership—seems to be the key point for good performance.     

Manpower and unemployment in the U.K.

The subject of the changing pattern and levels of unemployment in the United Kingdom is a matter which has been receiving much attention. This paper examines some of the underlying trends and the related factors which have been creating those trends. The author does not only concentrate on the economic factors but also on the educational and social factors which have led to changes in the supply of and demand for labour. Indeed, some of the more interesting aspects of the relationship between the public and the private sector and the relative patterns of demand and supply of labour, and the causes of that supply are also examined. The author places the study in an international context and, albeit rather gloomily, does show us that this is not a problem unique to the U.K. Finally, the paper examines some of the possible remedies to the situation and outlines the need for examining rather more clearly the balance between capital and labour and, perhaps more fundamentally, the growing problem of the concentration of British industry. This paper does not aim to answer all the questions created by a relative economic decline and the growing problems of unemployment, particularly amongst the under-25 age group, but it does set out the problem and some possible solutions.     

Institutions,Incentives and Trade Union Membership

The study investigates the determinants of unionization in a country — Finland — where union density, defined as the number of unionized members divided by the labour force, has risen 60 percentage points in 32 years, from 22 percent in 1960 to 82 percent in 1992. The theoretical framework of the study is based on the background information obtained from surveys inquiring why individuals join a union. The empirical analysis for the period 1962–92 shows that the model is capable of explaining long-run trends in union density in a very satisfactory manner. The results imply that institutional features of the labour market, characterized by the benefit mark-up variable and a dummy variable capturing labour legislation and public policy toward unionization, play an important role in the development of union density. An interesting policy implication of the study is the prediction that union density would fall considerably if earnings-related unemployment allowances were to be cut to the level of the basic unemployment allowances.     

No going back: A review of the literature on sustaining organizational change

Why do some organizational changes persist, while others decay? The sustainability of change can be defined broadly as the process through which new working methods, performance goals and improvement trajectories are maintained for a period appropriate to a given context. However, sustainability has received limited attention, although the concept reflects Lewin's concern with ‘refreezing’ ( Lewin. K. 1951 . Field Theory in Social Science: Selected Theoretical Papers by Kurt Lewin, UK edition published 1952, ed. D. Cartwright, London: Tavistock). In an uncertain environment, working practices that fail to adapt are targets for change, and stability has been regarded not as a condition to be achieved, but as a symptom of inertia, a problem to be solved. This paper reviews the emerging literature, seeking to develop a provisional model of the processes influencing change sustainability and decay, as a platform for further research. This review suggests that sustainability is dependent on multiple factors, at different levels of analysis: substantial, individual, managerial, financial, leadership, organizational, cultural, political, processual, contextual and temporal. The relative significance of those factors cannot be determined a priori, raising questions concerning the properties of the sustainability process with regard to different types of change in different contexts.     

Shifting Concepts of Autonomy in the Hong Kong Hospital Authority

The Hong Kong Hospital Authority is the main provider of public health care services in Hong Kong. It operates 41 public hospitals, 74 general out-patient clinics and 45 specialist out-patient clinics. This article examines the reason for its establishment as a statutory body in 1990 and offers an assessment of its success in meeting the goals of the reformers. A belief that health care service delivery would be improved is largely supported by the evidence, but this may have more to do with budget and policy consistency than management autonomy and flexibility. Statutory independence, with its promise of improved efficiency, has its limits in the highly complex field of health where there are multiple players and where professional autonomy remains a key claim. In recent times, the authority has been subject to several reform attempts and, together with the SARS epidemic in 2003, these have had a significant impact on its organizational structure and practices, in particular, on its degrees of autonomy.

---

     

Coaching zwischen Qualitätsproblemen und Professionalisierungsbemühung Thesen zur Entwicklung des Coachings

Coaching has a problem of charlatanism — a typical problem of new, mainly not structured fields of practices. Besides preventing charlatans from practising, an identification of them is not possible, because of missing standards in education, inconsistent quality criteria, and weak internal professional regulations. The uncontrolled problem of charlatanism — coaching is a special case here— causes an erosion of legislation. The results are multiple efforts of professionalization. This text presents an hypothesis of the problem of charlatanism in coaching, based on 25 interviews with personal development managers, representatives of professional organizations, and observers of the “coaching scene”.     

Corporate governance and management practices: stakeholder involvement, quality and sustainability tools adoption

Local public services are the field in which New Public Management (NPM) and Public Governance issues are most in evidence. The local public services are characterized by the rethinking of the role played by local government in the provision of services. An evolution has taken place. From a traditional configuration in which local public services were managed by local governments they moved to a configuration where a separation has taken place between the local government role (which continues to be the guarantor of the satisfaction of public needs) and the role of local public utilities (LPUs) (responsible for delivering the services). This transformation implies both the delegation of resources and authority to lower organisational levels within the public sector and the reconfiguration of accountability chains between the state institutions and the society. In recent years, an intense debate has developed regarding the introduction of new tools and control systems. Particular attention has been paid to planning and control systems, human resources management systems, and performance management systems, leaving a few pioneers to develop their analysis on corporate governance mechanisms with regard their relationships with both the external (stakeholders) actors and the internal (management) ones. On one hand, the OECD wrote guidelines in order to ensure good corporate governance practices, focusing on relations with stakeholders. On the other hand, the dialogue between corporate governance and stakeholders has been already tackled by a number of International organizations guidelines or principles, following a debate on corporate governance that has progressively combined a stakeholder perspective with a more classic shareholder-maximizing model of governance. This article contributes to the debate on the stakeholder involvement process. By means of both a theoretical discussion and an empirical research conducted on 37 Italian LPUs, this paper attempts to analyse specific management tools which can be used to improve the quality of corporate governance in LPUs, by extending the stakeholder involvement. Some NPM’s tools, such as quality standards and sustainability tools imply an effort to offer new forms of organizational behaviour in the decision-making processes (i.e. the choice of the performance indicators and the reporting tools) and to create a dialogue between the enterprise and its stakeholders. In particular, in our study we focus on the adoption of quality standards (ISO 9000 and Customer Satisfaction) and sustainability tools (sustainability reports and ISO 14000 standard) as NPM’s tools to facilitate the stakeholder involvement practices.     

Management and the social environment

Most social change in the past 50 years in the U.K. has been associated with the relatively slow maturing of a highly industrialized society. There are now clear signs that Britain is entering an ‘age of discontinuity’ and that, increasingly, social change will reflect transition from an industrialized to a post-industrial stage of development. This transition will inevitably involve a transfer of power in society, away from the industrial organization and on to other institutions—the state itself, organized labour, consumer organizations and various pressure groups. In the context of such changes it becomes more and more imperative that business organizations should take social factors into account in decision making and that managers should acquire new knowledge and techniques to enable them to contribute to this process. The role of the management educator should be to heighten social awareness among managers, to stimulate a need for knowledge of the social environment and of social change, to indicate where and how such knowledge can be acquired, and to help managers develop skills and techniques of analysis and decision-making appropriate to social data.     

A memetic algorithm for the patient transportation problem

This paper addresses a real-life public patient transportation problem derived from the Hong Kong Hospital Authority (HKHA), which provides ambulance transportation services for disabled and elderly patients from one location to another. We model the problem as a multi-trip dial-a-ride problem (MTDARP), which requires designing several routes for each ambulance. A route is a sequence of locations, starting and terminating at the depot (hospital), according to which the ambulance picks up clients at the origins and delivers them to the destinations. A route is feasible only if it satisfies a series of side constraints, such as the pair and precedence constraints, capacity limit, ride time, route duration limit and time windows. Owing to the route duration limit, in particular, every ambulance is scheduled to operate several routes during the working period. To prevent the spread of disease, the interior of the ambulances needs to be disinfected at the depot between two consecutive trips. The primary aim of the problem investigated herein is to service more requests with the given resources, and to minimize the total travel cost for the same number of requests. In this paper, we provide a mathematical formulation for the problem and develop a memetic algorithm with a customized recombination operator. Moreover, the segment-based evaluation method is adapted to examine the moves quickly. The performance of the proposed algorithm is assessed using the real-world data from 2009 and compared with results obtained by solving the mathematical model. In addition, the proposed algorithm is adapted to solve the classic DARP instances, and found to perform well on medium-scale instances.     

The Potential of Labour−Management Partnership: A Longitudinal Case Analysis

Issues of labour?management cooperation have long attracted the attention of management researchers, practitioners and policymakers. In Britain, the most recent wave of interest has been under the rubric of labour?management partnership, normally concerning the development of cooperative relations between unions and employers. A recurring theme is that cooperative relations can be difficult to develop and sustain, especially in liberal market economies. This paper advances the debate by examining the dynamics of labour?management partnership within the context of a British financial services organization over a 25‐year period. Drawing upon empirical case study data collected between 1990 and 2014, we assess the dynamics of the relationship between a building society and the recognized staff union. We confirm the possibility of sustaining collaborative relationships associated with a mutual gains agenda within a liberal market economy as well as the fragility of such arrangements. While we acknowledge that sustaining cooperative regimes can be difficult, we also caution against the tendency towards institutional determinism and underplaying of agency in many of the partnership critiques. Given the lack of a credible alternative, we conclude that labour?management partnership remains an important public policy goal and should not be dismissed as a chimera.     

Broadening the Scope of Benchmarking: Radar Charts and Employment Systems

Over the last few years, ‘benchmarking’ advanced to a key word in organizational development and change management. Originally a tool in business studies to search for best practice that led to superior performance, increasingly benchmarking also became practice in non-profit and public institutions. Notably, the European Commission uses benchmarking as an instrument to monitor its employment guidelines. The radar chart approach is one of a number of special analytical tools that has been developed in this connection. The paper discusses the advantages and limits of benchmarking labour market performance by radar charts, recommends a broadening of the scope by using the employment systems approach and provides, in both cases, examples of application.     

Shareholders' Wealth‐Maximizing Operating Decisions and Risk Management Practices in a Mixed Contracts Economy

This paper establishes a critically important positive role for operations management practices and financial hedging. We show that operations management decisions and financial hedging are intertwined, and we advance a framework that can identify their combined effects on investors' wealth. We show that: (a) firms (publicly traded corporations) will optimally hold adequate riskless working capital (e.g., cash) to minimize the cost of obtaining non‐financial inputs, and the magnitude of this cash holding depends on operating details, and (b) operations management and financial hedging can lower firms' cash requirements, and boost productivity, defined as the wealth created in the firm per dollar of invested capital. Productivity‐enhancing practices—by “freeing up” some of the firm's cash—can maximize the investors' wealth. We show that these results obtain because firms' contracts with many of the providers of non‐financial inputs are not traded, and because investors can invest not just in public corporations but also in businesses “outside the markets” (e.g., proprietorships, partnerships, and private equity).     

Leading others to think innovatively together: Creative leadership

Individuals, teams, and organizations differ in their creative problem solving styles. How leaders manage these styles can have a significant effect on performance. The most effective leaders of the 21st century will help individuals and teams to coordinate and integrate their differing styles to drive change through a process of applied creativity that includes continuously discovering and defining new problems, solving those problems, and implementing the new solutions. Leaders must appreciate individuals' differing preferences for various stages of this process. Leaders can use various tools—notably the Creative Problem Solving Process (CPSP) inventory—to encourage and enable people to think together in innovative ways.     

QUALITY MANAGEMENT: UNIVERSAL OR CONTEXT DEPENDENT?

Quality management has often been advocated as being universally applicable to organizations. This is in contrast with the manufacturing strategy contingency approach of Operations Management that advocates internal and external consistency between manufacturing strategy choices. This article empirically investigates whether quality management practices are contingent on a plant's manufacturing strategy context, by examining the use of process quality management practices—a critical and distinctive subset of the whole set of quality management practices—across plants representative of different manufacturing strategy contexts. The study strongly suggests that process quality management practices are contingent on a plant's manufacturing strategy, and identifies mechanisms by which this takes place.     

Public-Private Wage Differentials in French-Speaking Africa: A Comparative Analysis

Abstract. In the framework of structural adjustment programs implemented in Africa, the idea that wages in the public sector are too high compared to those of the private sector is partly based on wage policies with regard to the public sector. But the existence of public-wage differentials, inducing a labour market segmentation within the modern sector, has rarely been the object of attentive examination. With the help of earnings functions, based on homogeneous cross-section and logitudinal data of seven capitals of French-speaking Africa, the author plans to verify this hypothesis. The main conclusion of this research is that distortions on the modern labour market of many African countries are less important than one may think. In most of the countries considered, public-private wage gaps are essentially attributable to characteristics of individuals. This suggests that policies aiming to reduce wages of the public sector are no longer justifiable, economically and socially.