Perceived service quality’s effect on patient loyalty through patient attitude within the context of traditional Chinese medicine

Journal of Combinatorial Optimization - Drawing on a sample of 245 patients from a tertiary general hospital in China, we examine the effect of perceived service quality of traditional Chinese...     

Environmental scanning— the state of the art

In recent years increasing attention has been devoted to amplifying individual elements of corporate planning systems—among them the environmental scanning element. Moreover, the unprecendented intensification of corporate environmental complexity has led to a proliferation of approaches to scanning the general environment. However, a recent survey of a dozen U.S. companies has questioned whether such scanning practices have, in fact, been established in an ongoing manner. The author provides evidence here, based on publicly available information, of at least nine leading organizations where the practice of scanning for planning appears to have taken firm root. A discussion of the many facets of the resulting composite picture of sophisticated wide angle scanning leads to the anticipation that it is, in fact, on the threshold of rapid diffusion in the corporate world.     

Perceptions of the effectiveness of training and development of ‘grey-collar’ workers in the People's Republic of China

An important human resource development (HRD) implication of the People's Republic of China's (PRC) rapidly expanding economy has been the emergence of a critical shortage of grey-collar workers (GCW). Although ‘grey-collar’ has been commonly used in the West to describe an aging population within the workforce, in China it refers to people who are neither white nor blue collar workers but technicians. The shortage of GCW constrains the PRC's economic and developmental sustainability, and has been recognized in central and provincial government initiatives to increase training and development of employees within these fields. While acknowledged as a policy and organizational problem, there has been no research investigating what organizations are doing to develop these employees. Drawing upon a survey of 310 semi-skilled and skilled employees in Beijing, our findings suggest that while the surveyed organizations are investing heavily in both on- and off-the-job training, employees' perceived value of such differs markedly according to age and position. The research has important implications for China's HRD strategy in suggesting links between training and other human resource management (HRM) functions are yet to be evidenced.     

A meso measure? Examination of the levels of analysis of the Multifactor Leadership Questionnaire (MLQ)

Critical review of the Multifactor Leadership Questionnaire, Form 5X (MLQ5X), reveals serious problems related to specification of the theoretical level of analysis at which it measures its underlying constructs. Data from two separate samples indicate that items of the commonly used MLQ5X are ambiguous with respect to level of analysis. It appears unclear in many instances whether the items reflect individual, group, or organizational referents. Based upon our analyses and the literature, we present specific propositions concerning the level(s) at which each MLQ5X dimension appears most appropriately conceptualized and measured, along with suggestions for future research and revision of the MLQ5X.     

What is the impact of sustainable development on the re-localisation of manufacturing enterprises?

Rendering the supply chain more eco-friendly is an innovative idea progressively adopted by industry. Our research focuses on the CO₂ equivalent emissions along the supply chain due to freight energy use and storage. A supply chain model based on discrete event simulation was developed. The model uses reorder point production management policy (ROP) within a make to stock (MTS) demand response strategy. Manufacturing capability is also taken into account using an overall equipment effectiveness indicator (OEE). In addition, the location of the firms and their types of products are modelled. The purpose is to compare supply chain CO₂ equivalent emissions of different configurations. This method is applied to two industrial cases: Carrier (UTC group), a large cooler manufacturer and Zannier group, a textile industry. The principle objective of the study is to conduct pertinent experiments to give green guidelines to Carrier and Zannier group.     

The changing role of the supervisory board chairman: the case of the Netherlands (1997–2007)

Over the last ten years, the corporate governance context in most Western countries has changed as a result of irregularities, increased regulation, heightened societal expectations and shareholder activism. This paper examines the impact of the changing context on the role of chairmen of supervisory boards in the Netherlands. Based on a combination of thirty semi-structured interviews with board members of leading Dutch corporations and secondary data on the position of supervisory board chairmen at the top-100 listed firms in the Netherlands, the study reveals that board chairmen have become increasingly involved in both their control and service roles. While the demographics (i.e., age, tenure, gender and nationality) of chairmen have hardly changed over the last decade, chairmen are spending considerably more time on boards and committees, have reduced the number of board interlocks and have become more active on the forefront of the corporate governance discussion. The paper highlights several implications for scholars and practitioners.     

Overcoming the liability of foreignness without strong firm capabilities — the value of market-based resources

The concept of “liability of foreignness” — the costs of doing business abroad — has been known and discussed since the mid-1970s. At the core of these discussions is the role that firm capabilities play in overcoming or limiting these costs. This raises the question of how firms with inappropriate, limited or constrained capabilities relative to their host environment overcome the liability of foreignness. This paper focuses on the subsidiaries of “emerging multinationals” and how they manage the demands of a technologically and economically highly developed host country. A host location with sophisticated markets and well-developed institutional infrastructure may be a highly challenging environment for firms that have grown their organizational capabilities in less developed contexts. This paper explores that situation and considers how resources available on the market — for example through supplier inputs — assist subsidiaries to benefit from their presence in a munificent location. Despite the acknowledged limitations of a transaction-based approach, this paper presents evidence that purchasing knowledge provides an accessible strategy for overcoming some liabilities of foreignness.     

Can the patient be the focus of managed care?

If the question were simply put: "What is it that succeeds or fails to meet patients' needs in managed care?" Dr. John M Ludden would have a short answer. "It depends. Success depends on whether you are talking about individuals or about populations of patients. And it depends on whether you are talking about meeting patients' needs or their desires. It depends on whether you're talking about well patients or sick patients, young patients or older patients, new patients or established patients, rich patients or poor patients. And it depends on your ability to balance each of these qualities." This article explores how to translate high-quality care for a population to high-quality care for individuals.     

Do the benefits of the new OSHA HIV/HBV standard justify the costs?

On December 6, 1991, OSHA published its "final standard" for controlling occupational exposure to HIV and HBV. While the main thrust of the standard is sound, in some physicians' assessment, some of the detailed emphasis may be misdirected. They fear that the burdens imposed by the standard may be greater than the benefits derived from it. "Health Law" is a regular feature of Physician Executive contributed by Epstein, Becker, and Green. Mark Lutes of the firm's Washington, D.C., offices serves as editor for the column.     

The power of “mapping the territory”. Why economists should become more aware of the performativity of their models

Economics is not simply about representing reality; it is also about shaping it, an approach encapsulated in Donald MacKenzie’s aphorism that economics is best conceived as an “engine, not as a camera” (MacKenzie and Millo (Am J Sociol 109(1):107–145, 2003). The making and application of economic theories and models contribute actively and intentionally towards the making of our social world, by encouraging, guiding and legitimizing actions and decisions, or discouraging others, and by steering them in certain directions. It follows that economists do not simply draw maps of the economic territory within their compass: they are not straightforwardly the cartographers of the economy, and cannot be seen as the disinterested observers that they commonly represent themselves to be, and indeed are often thought of as. Their theoretical work has or aims at practical consequences for the economy, and indeed for society at large, and their interests and influence are thus by no means confined to academia alone. This article calls for a discussion of the ethical responsibilities of economists, and of economics, and challenges the discipline properly to assume those responsibilities; and it concludes by considering the key questions—what makes a ‘good’ economic model; and what criteria should be used to distinguish the good models, and the ‘good ways’ of handling models and their results, from the bad ones. As far as epistemology, the methodology of research programmes and the relation of theory and (social) practice are concerned, the insights of mainly von Hayek (Br J Philos Sci 6(23):209–225, 1955, The pretence of knowledge. Lecture to the memory of Alfred Nobel, 1974; Individualism and economic order, University of Chicago Press, Chicago, pp 33–56, 1980a; Individualism and economic order, University of Chicago Press, Chicago, pp 57–76, 1980b; The theory of complex phenomena. Readings in the philosophy of social science, MIT Press, Cambridge, 1994) and Popper (e.g. The myth of the framework: in defence of science and rationality, Routledge, New York 1994a; Models, instruments, and truth. The status of the rationality principle in the social sciences, pp 154–184, 1994b) provide the background of my discussion of the mentioned issues.     

Following the Herd or Not?: Patterns of Renewal in the Netherlands and the UK

How do large firms conduct their strategic renewal journeys in an increasingly turbulent environment? Are there generic industry patterns, or are these renewal journeys country- or firm-specific? To answer these questions, we examine the relative incidence of external versus internal and explorative versus exploitative renewal actions, and their speed, in leading Dutch and UK financial service companies using longitudinal data. The context, content and process dimensions of strategic renewal are distinguished, and research questions about these attributes are formulated and investigated using new metrics. Findings show that while exploration/exploitation ratios are fairly similar for firms across the entire industry, systematic differences are evident between the external/internal renewal ratios of Dutch and UK firms, and that speed of renewal is largely determined at the firm level. Thus we find that industry-, country- and firm-specific factors all influence journeys of strategic renewal in distinctive and complementary ways.     

Can you recognize the winds of change?

If you find yourself between a rock and a hard place during your career, there are some tough choices you will have to make. Read how one physician executive made these choices.     

Is the German system of corporate governance converging towards the Anglo-American model?

This paper analyses whether the German corporate governance is converging towards Anglo-American practices. We summarise the extant empirical evidence on the various governance mechanisms that economic theory suggests ensure efficiency and describe recent legal developments. We find no clear signs of convergence in form, i.e. the main distinctive features of the German system have remained largely unaltered. However, changes occurred over the last decade (specially in the legal framework) suggest a certain convergence in function, i.e. some governance mechanisms have effectively incorporated aims and/or goals generally associated with the Anglo-American model.

Sticky Price Models of the Business Cycle: Can the Contract Multiplier Solve the Persistence Problem?

We construct a quantitative equilibrium model with firms setting prices in a staggered fashion and use it to ask whether monetary shocks can generate business cycle fluctuations. These fluctuations include persistent movements in output along with the other defining features of business cycles, like volatile investment and smooth consumption. We assume that prices are exogenously sticky for a short time. Persistent output fluctuations require endogenous price stickiness in the sense that firms choose not to change prices much when they can do so. We find that for a wide range of parameter values, the amount of endogenous stickiness is small. Thus, we find that in a standard quantitative model, staggered price‐setting, alone, does not generate business cycle fluctuations.