Crossing international cultural boundaries in business using common contingency frameworks

This paper discusses situation-specific contingency processes used by managers and business educators in handling such (1) common cross-boundary links or frameworks and (2) significant cross-boundary differences — two seemingly divergent aspects of cross-cultural management situations. This paper is based on the authors' conducting business training programs (focusing mainly on free market planning and management and on advanced computer technologies) for Asian and Russian/Central European business managers and graduate business students. It is also based on their research work done while investigating investment opportunities and in consulting in these countries over the past seven years.     

Partnering with Russia's new entrepreneurs: Software tsarina olga kirova

This article focuses on a Russian woman entrepreneur who established a very successful software firm under license from an American software company. The case illustrates a productive and successful partnership between a Western company and a new Russian entrepreneur. Recent developments in Russian entrepreneurship are reviewed, and the selection of Russian entrepreneurs as business partners is evaluated. The American company is described briefly, followed by an in-depth discussion of its Russian partner and founder, Olga Kirova. Conclusions and interpretations are offered on choosing the right Russian partners, assessing their personal values, objectives and leadership skills, being a good Western business partner, and considering Russian women as business associates.     

Cultural values as determinants of executive attitudes on decision making: An empirical evaluation

This article presents an empirical, cross-cultural investigation of executive attitudes on decision making, risk taking, and executive courage. Twenty-nine Arab and 40 American executives participated in this study. Six hypotheses were tested, with the results showing significant differences between managers from the two business cultures. Recommendations and directions for future research are provided.     

The Influence of Western Concepts on Russian Marketing Theory

As part of modernizing their economy, the Russians appear interested in learning about and adopting western business techniques. Attesting to this concern has been the recent publication of quite a few western- and Russian-authored marketing books in the Russian language. Western and Russian concepts of marketing are compared, and the content of western marketing books in Russian translation is examined. It is explained how discrepancies between the original-language and Russian-language texts due to editing, and also distortions in translation, sometimes mar the proper understanding of western marketing concepts. In a review of current Russian marketing theory, it is suggested that the legacy of the Soviet period, current Russian conditions and the inexperience of Russian managers in western marketing techniques have combined to maintain a pronounced product (rather than a market) orientation in Russian concepts of marketing. All the same, there is evidence that at least some Russian business people, either through western training or intuitively, have applied western marketing concepts to their businesses.     

Gender stereotyping and its impact on human capital development in contemporary Russia

This article starts with a brief overview of the role of women in the workforce in the former USSR and contemporary Russia. Next, gender stereotypes in the human capital development practices of Russian companies are described. The article then presents the results of a study of the gender aspects of human capital practices (including hiring, evaluation, training and development, and promotion policies) in 60 Russian companies from nine sectors of the economy. It then reflects on some of the main features of gender issues related to human capital development in Russia. Most are determined by socio-cultural and psychological barriers in the social (public) and individual consciousness of managers and employees.     

Cinderella purchasing transformation: linking purchasing status to purchasing practices and business performance

This paper contributes to the on-going debate about the relevance of the purchasing function for the firm value creation. We empirically examine the role of the purchasing function in improving business performance through an international survey based on 653 responses. Results suggest that purchasing practices related to spend rationalisation have a positive impact on the overall business performance, whereas supplier development & integration and sustainable purchasing have not. Moreover, the purchasing recognition by top managers and other organisational units emerge as a powerful antecedent of all purchasing practices. Instead, pure formal authority provided by the position in the organisation chart (i.e. the report level) does not have any influence on purchasing practices adoption.     

Dimensions of ethical business cultures: comparing data from 13 countries of Europe,Asia, and the Americas

This paper reports the results of a survey-based study of perceptions of ethical business practices in 13 countries of Europe, Asia, and the Americas. Responses from more than 23,000 managers and employees were analyzed using multivariate analysis of variance and post-hoc comparisons, aimed at identifying homogenous sets of countries. Anglo countries (US, UK, Australia, and Canada) clustered together, and were joined by India in most cases. Japan and Italy formed a homogenous subset significantly different from all other countries. Countries of continental Europe, China, Mexico, and Brazil formed various mid-range groupings. The paper discusses some salient differences between groups of countries and presents implications for human resource management (HRD) practice and research.     

Operational Best Practices in Business Ethics: A Practical and Systematic Benchmarking Tool

This article describes a benchmarking tool managers can use to determine operational policies and processes that could enhance an organization's social and ethical performance. The benchmarking tool consists of a 13‐dimension, 110‐item survey based on an Optimal Ethics Systems Model. These best practices in business ethics are derived from an analysis and assessment of seven institutional infrastructures and accountability standards developed to help managers improve organizational social and ethical performance.     

Crafting business models for conflicting goals: Lessons from creative service firms

The business model construct has become attractive to both managers and academics. It reflects how the most important organization's strategic and tactical choices regarding the allocation of resources interact in order to create and capture value. Yet with the growing entrepreneurial complexity, managers often end up pursuing conflicting and even paradoxical strategic goals, thus rendering the business modelling processes more complex, too. Well-known examples are profit versus social value, stakeholder versus company interests, exploration versus exploitation and environmental sustainability versus economic returns. The academic business model literature so far has provided limited insights on how to implement business models beyond a single goal and focused mainly on the initial strategic choice of a business model, ignoring that such salient tensions are often persistent and resurface within the business practice. In this study we leverage paradox theory to investigate how managers of creative firms make tactical choices to accommodate (not solve) salient tensions within their business models, focusing on the domains like services provided, choice of clients, networking and resourcing practices, revenue models and new venture creation. Based on qualitative case study research, we found four integrating and three differentiating decision-making tactics that managers deploy to create both economic and creative value through their business models. Adding to the business model theory, we show how business models are crafted in managerial practices by making tactical decisions to solve conflicts and paradoxes. The results equally enrich the paradox literature by providing for tactical-level approaches toward working through the paradox.     

A riddle wrapped in an enigma: Demystifying Russian managerial motivation

Western business people are eager to penetrate the vast Russian market that has opened up following the breakup of the Soviet Union and the fall of communism. Yet, many are discovering that their Russian contacts are like the ‘riddle wrapped in an enigma’ that Winston Churchill called Russia in decades past. Using a framework of five components of motivation, Sheila Puffer explains how Russian managers think and act in three time periods: the autocrat in pre-revolutionary tsarist times, comrade communist from the Russian revolution of 1917 to the collapse of the Soviet Union in 1991, and the emergent entrepreneur in the fledgling market-oriented economy of the 1990s.     

Assigning migrants to customer contact jobs: a context-specific exploration of the business case for diversity

Ethnic diversity of both their labor forces and customer bases presents a challenge for companies and fuels debate on the business case for diversity: the view that diversity positively impacts firm performance. This study enriches the business case debate by focusing on a particular organizational activity, customer contact. It combines theory from strategic human resource management (SHRM), research on diversity, and research on marketing to analyze what drives companies to assign migrants to customer contact jobs and which performance impacts ensue. We test our hypotheses in data from 338 German business companies. Companies that recognize the value in ethnic diversity and seek to respond to customer diversity are especially likely to assign migrants to customer contact jobs. The analyses reveal a positive impact of migrants in customer contact jobs on company profitability. This impact is enhanced by a broad range of equality and diversity practices and a supportive works council. These moderators have stronger effects than two other moderators related to business strategy: the market served by a company, and its competitive strategy. The paper contributes to SHRM research in general and diversity research in particular through its original examination associating the business case for ethnic diversity with the role of equality and diversity practices and institutions. The study findings can help managers to decide whether to leverage staff ethnic diversity and show that collaboration between HR management and marketing functions is useful to achieve a strategic fit among practices.     

Analysis of human capital development in Puerto Rico: summary and conclusions

This study explored whether perceptions of organizational business ethics differ by hierarchical levels. The study sample included more than 40,000 executives, mid-level managers and non-managerial employees from business organizations in six countries: Brazil, China, Germany, India, the UK and the US. We found that executives provided the most positive assessment of ethical business culture within their respective organizations. Employees’ assessments were less positive, and mid-level managers’ assessments fell in the middle. Organizational size and respondents’ age were not related to differences in responses. Statistically significant differences among hierarchical levels were found in Brazil, the US, Germany, the UK and China. Differences were not significant in India. Executives with longer tenure at the same organization tended to provide higher ratings of organizations’ ethical cultures, while managers’ and employees’ ratings tended to decrease with time.     

Barriers to green innovation initiatives among manufacturers: the Malaysian case

This study investigated the internal and external barriers to green innovation initiatives among Malaysian manufacturers. Data was gathered through a survey of 153 manufacturing companies in Malaysia. Data was analyzed using the partial least squares technique. Results indicated that the barriers to green products, processes, and systems innovations are different. Issues of environmental resources, attitude and perception, business practices, government support, and customer demand were found to be the barriers to green product innovations, whereas attitude and perception, business practices, poor external partnerships, insufficient information, lack of customer demand, and environmental commercial benefits were determined to be the factors that negatively affect green process innovations. As regards green system innovation, environmental resources, attitude and perception, business practices, technical barriers, government support, and environmental and commercial benefits presented themselves as the internal and external barriers that need to be addressed. The results have important implications for managers of manufacturers that have plans of promoting green products, processes, and system innovations.     

Make your small practice thrive. Physicians moving from big practices to small must know the business side of medicine

Trying to gain a measure of control over their working lives, some physicians are abandoning large group practices for smaller groups. Large groups enjoy whole teams of people performing vital business tasks. Small practices rely on one or two key physicians and managers to tackle everything from customer service to marketing, medical records to human resources. Learn valuable tips for thriving in a small environment and using that extra control to achieve job satisfaction.     

An experimental study of the value of information

The value that is placed on information by managers, who are the users of information systems, is an important construct in all aspects of systems design, development and evaluation. This study uses a multidimensional attribute approach to assess the value of information and reports on tests of hypotheses related to differences that have been assumed to exist among managers in various functional areas and at various hierarchical levels in a business firm. The results generally fail to confirm the existence of such differences.     

Impact of strategic and operational risk management practices on firm performance: An empirical investigation

Increasingly, creating and delivering value through complex supply chain networks involves substantial risks. However, strategy development under business risk conditions is not well-understood. This cross-country research examines how, under conditions of supply chain network risk, firms develop effective risk management practices. Using a literature review and survey research of managers from global firms; we present a research model, and empirically test the hypothesized relationships. The results show that under conditions of uncertainty, management decision-making is more likely to be cautious until visible forms of risks emerge, and prudent response mechanisms are put in place. This study identifies the crucial role of supply chain exploration and exploitation practices, and their influence in development of network risk management practices, leading to competitive financial outcomes.     

Traditional Managerial Activities and Interscholastic Athletic Directors: Examining the Differences,Similarities, and Connections between Engagement,Gender, and Success of High School Sports Administrators

The business realities of operating an interscholastic athletic program suggest that there is a rise in the behavioral similarities among traditional business managers and sport managers. This study explored how interscholastic athletic directors allocated their time when engaged in managerial activities; determined if gender influenced behavior; and to what extent the level of engagement in those activities influenced success. The findings indicated most of their time was spent on traditional management activities and the least time engaged in networking. Gender differences did not exist, however, the time spent on traditional management activities was positively correlated to success.     

Developing alliances between U.S. and Portuguese executives: The impact of executive courage

This study represents an effort to gain insights into the differences between U.S. and Portuguese executives with regard to their attitudes toward the role of executive courage in the business organization. Eighty Portuguese and 40 American executives participated in the study. Four research questions were formulated and investigated. Results show that the two groups of executives tended to be more similar than different. However, some statistically significant differences between the two samples were detected. Portuguese organizations exhibited significantly more control over the actions of their executives and rewarded efficiency rather than effectiveness, when compared to American business organizations. Implications for strategic alliances between Portuguese and American executives are discussed and recommendations for future research are provided.     

An international study of ethics

This study presents the results of a survey of graduate students from three cultural backgrounds. English, German, and American business students responded to an eleven-item survey designed to assess one's beliefs about what is necessary to succeed in graduate business programs. The results indicate that the attributes which students believe are required to succeed differ among cultures, with the greatest differences occurring between the American and European respondents.     

Managing business portfolios in German companies

This study analyzes the behavior of top managers in managing their firms' business portfolios. A review of the existing literature provides a conceptual framework for a research design combining quantitative and qualitative techniques. Data were collected through interviews with 35 top managers of well-known German business firms and the findings of this study translated into guidelines for managers. The results suggest that successful top managers should be concerned with the social relationships and management processes within the corporate office, as well as with their use of management concepts in managing the business portfolio.