Transferring lean knowledge within multinational networks

Abstract

Transferring lean knowledge is crucial for multinational companies; however, it is very difficult. Nevertheless, our knowledge in the area is limited. This paper investigates (a) how lean knowledge is transferred within multinational networks and (b) the type of organizational context that supports it. We use four case studies with 18 interviews in our exploratory study. Our results indicate that companies use a sophisticated knowledge transfer system with a fine web of practices that serve to transfer both explicit and tacit knowledge. The revealed organizational contexts show different patterns of division of labour (and responsibilities) between a central lean office and the particular subsidiary’s lean office. Our findings highlight the importance of transfer coalition, which consists of the cooperation of lean experts and top management during the knowledge transfer process. Top managers play a key role with their weak inter-unit ties, and they provide guidance for lean efforts and allocate sufficient resources to them. Further findings show that the evolution of lean transitions is not linear, and each of our case companies has witnessed turnaround during their journey.     

企业内部知识转移中个体中心度、吸收能力对绩效的影响

以往关于社会资本对企业内部知识转移影响的研究,通常提取一些基本的人口统计学特征作为控制变量,考察联系特征和结构特征对知识转移的影响,而对吸收能力的讨论却较少。本文将个体在社会网络中的结构特征和个体吸收能力结合起来,分别考察在情感网络和咨询网络中,个体的中心度以及中心度与吸收能力的交叉对个体绩效的影响。结果发现情感网络对个体绩效没有显著影响。在咨询网络中,个体出度对绩效有正作用,而且该作用依赖于个体吸收能力。     

Subsidiary power,cultural intelligence and interpersonal knowledge transfer between subsidiaries within the multinational enterprise

We propose that individual-level knowledge transfer between subsidiaries within a multinational enterprise depends on the perceived relative power of the subsidiary and the cultural intelligence of individuals. Using a sample of 333 research and development (R&D) subsidiary employees of foreign Multinational Enterprises (MNEs) in India, we find that the perceived subsidiary power has a direct positive significant effect on knowledge sharing, and an indirect significant effect, through organizational identification, on knowledge seeking. Further, cultural intelligence moderates the effect of organizational identification on knowledge seeking, and the indirect effect of the perceived subsidiary power on it. The findings highlight the role of organizational identification and cultural intelligence in explaining the impact of the perceived subsidiary power on interpersonal knowledge transfer within the MNE.     

Subsidiary managers' initiative pursuit: A behavioral agency model

Subsidiary managers' decisions to pursue initiatives for innovative product introductions in their host markets provide opportunities for rent creation, but also bear risks for the multinational corporation (MNC). However, we lack insights into which factors drive such decisions. Grounded in behavioral agency theory, our study investigates which factors at the individual level, the corporate level, and the subsidiary's implementation context increase subsidiary managers' likelihood of initiative pursuit. We propose that an individual manager's capability and the MNC's entrepreneurial orientation serve as reference points in a specific implementation context. Based on a stated-choice experiment with 799 respondents, results show that subsidiary managers' likelihood to pursue an innovation initiative varies depending on the context, and the choice of implementation mode activates subsidiary managers' gain frames. Our findings advance theory by providing granularity on the situational complexity across multiple methodological levels that instigate subsidiary managers' initiative pursuit.     

Knowledge Transfer and Knowledge Building at Offshored Technical Support Centers

This study investigates knowledge transfer and knowledge building at three technical support centers (TSCs) which have been offshored to China. Utilizing an interpretive case study approach, the study examined how organizational knowledge was transferred from the US-based onshore TSC to a China-based offshore TSC, and how China-based knowledge was built and expanded in a dynamic changing business context. A model is presented which was developed from qualitative analysis of the field data, and this model aids understanding of how knowledge was transferred and built at the individual level, the group level and the organization level at the China-based offshored TSC. The shared mental models of the people in the organizations helped individual knowledge to be linked to group knowledge, and then to organizational knowledge. The ongoing informal communication, close interaction and coordination between onshore and offshore group members facilitated the knowledge transfer from onshore to offshored TSC. The model presented also demonstrates the knowledge flow through knowledge intermediaries in the offshored knowledge transfer and building processes, and provides new insights into organizational learning in an offshored business context.     

Reordering Spatial and Social Relations: A Case Study of Professional and Managerial Flexworkers

Research on flexible work practices has focused primarily on social relationships, individual identity, work/work–life balance experience and performance. This paper aims to add another dimension by focusing on space and, specifically, the performance of space by professional flexworkers as they reorder their home and work lives through the process of becoming flexworkers. Drawing on Law's ‘modes of ordering’ and Latourian actor network theory, as well as on Beyes and Steyaert's recent contribution on ‘performing space’, the paper considers how flexworkers themselves reorganize space(s) as an ongoing accomplishment. The purpose and contribution is to offer an alternative to the view that the home and work are rigid containers fixed in social structure, to one that views them as self‐referential space(s), reordered by flexworkers as they seek to ‘keep the social moving’. The paper is based on an empirical study of employees in a Canadian subsidiary of a large hi‐tech multinational corporation. It examines organizational policy documents and interviews with managerial and non‐managerial flexworkers to identify how social and spatial relations are reordered and performed.     

Dual Organizational Identification in Multinational Enterprises and Interpersonal Horizontal Knowledge Sharing: A Conceptual Model

How does a subsidiary employees' dual organizational identification (DOI) – with both the local subsidiary and the overall corporation – shape the pattern of interpersonal horizontal knowledge sharing (IHKS) in multinational enterprises (MNEs)? This conceptual article develops a conceptual model demonstrating the relationships between subsidiary employees' DOI and their IHKS patterns (i.e., quantity, quality, and timing). We propose that subsidiary-oriented DOI is negatively associated with IHKS, while MNE-oriented DOI has the opposite effect. Building on this central argument, we posit that the geographic distance, relative competence, and interpersonal similarity between employees and colleagues at other subsidiaries can moderate the relationship between DOI and IHKS and cause unevenness in IHKS patterns that may aggregate at the corporate level, resulting in uneven knowledge flows in the whole MNE system. Our theorizing advances understanding of intra-MNE knowledge sharing by yielding novel propositions about the predictors of IHKS and uneven knowledge flows in MNE.     

Experiential and Informational Knowledge,Architectural Marketing Capabilities,and the Adaptive Performance of Export Ventures: A Cross‐National Study

Knowledge‐based view (KBV) theory posits that the acquisition and use of relevant knowledge is key to understanding organizational performance. However, there is relatively little empirical evidence to support or refute several important propositions underlying KBV theory explanations of organizational performance. In particular, the extant literature has focused on individual technical and scientific components of the knowledge bases of firms in dynamic industries, and largely ignored both different levels of informational and experiential knowledge relevant to the market environment, and the increasingly important context of exporting. Our study addresses these knowledge gaps by developing a framework for export venture knowledge management and empirically examining relationships between different types of individual‐level and organizational‐level knowledge relevant to the market environment, architectural marketing capabilities, and the adaptive performance of export ventures. Using primary data collected in the United Kingdom and China, our study indicates that export ventures' organizational‐level experiential and informational knowledge, and individual‐level experiential knowledge relevant to the market environment, is positively associated with export ventures' architectural marketing capabilities, which are in turn associated with the adaptive performance of export ventures.     

Augmenting Local Managerial Capacity Through Knowledge Collectivities: The Case of Volvo Car China

The investigation of socialization as a conduit of knowledge transfer and development (KTD) to subsidiaries in emerging economies is still in its infancy. This paper aims to discern empirically and theoretically the underlying mechanisms of interpersonal-level micro-foundations of socialization as a conduit of KTD in emerging economy subsidiaries. This study draws on a four-year longitudinal in-depth qualitative case study of Volvo Car China. The observational unit is the subsidiaries' temporal dual management constellations referred to as matched pairs (MPs). The study illustrates how the MPs acted as a means of temporal socialization, conducive in the creation of knowledge collectivities that aided in the development of local managerial capacity. A grounded model with four overarching theoretical dimensions is developed and discussed to illustrate the theoretical insights derived from this study. The main overarching disclosure is the prevalence of recursive interrelatedness between competence and competency of the individual, context-, and the expansion of managerial capacity. Findings of the case study opens up for a more nuanced view on transferring- and developing tacit and explicit knowledge in a context with less dense social capital. The study contributes to research on knowledge transfer and development, managerial capacity development, and internationalization of multinational corporations.     

Micropolitical Dynamics of Interlingual Translation Processes in an MNC Subsidiary

Drawing on a deep single case study of a Polish subsidiary of a US‐headquartered pharmaceutical multinational company (MNC), the paper contributes to the study of power and politics in international business (IB) by advancing understanding of the interactional and processual dynamics of micropolitics in MNCs, which supplements the current dominant actor‐centred approach. The paper advances understanding of translation in IB by demonstrating how interlingual translation can be deliberately used as a management tool to pre‐empt resistance and promote managerially desired attitudes and behaviours at the subsidiary level. It highlights how hitherto largely ignored processes of interlingual translation provide an important internal forum for the exercise of power and micropolitics. The paper puts forward an emergent model of the micropolitical dynamics of interlingual translation and demonstrates how subsidiary managers can use interlingual translation to support and oppose the views of both corporate and local managerial colleagues, and thereby influence how HQ‐level decisions will be received by subsidiary‐level employees.     

New MNE subsidiaries in old clusters: when,why, and how

Despite the rise of globalization, industrial clusters remain vibrant spaces for the generation of knowledge and innovation. Aware of this reality, multinational enterprises (MNEs) seek to reconcile the advantages of international operations with the specific endowments of individual territories. By studying the case of the Inditex subsidiary in the Vinalopó footwear cluster, this research shows how the creation and activity of a specialized subsidiary and the evolution of the industrial system interweave. The study shows that, rather than agglomeration per se, access to specific resources guides location as the cluster matures. Furthermore, local embeddedness shapes post-entry dynamics at the micro and meso levels. Autonomous decisions boost the subsidiary’s access to local networks and the exploitation of cluster advantages, aiding the resilience of the cluster by contributing extra-cluster knowledge.     

The Effects of Transformational Leadership on Organizational Performance through Knowledge and Innovation*

Today's information and knowledge society requires new leaders who can confront a reality based on knowledge and foster innovation to achieve improvements in organizational performance. However, organizations sometimes fail to achieve sustainable competitive advantage due to their limited understanding of the relationships between these strategic variables. To date, very little research has analysed the direct and indirect relationships between these variables. Our study seeks to fill this research gap by analysing theoretically and empirically how the leader's perceptions of different intermediate strategic variables related to knowledge (knowledge slack, absorptive capacity, tacitness, organizational learning) and innovation influence the relation between transformational leadership and organizational performance. Based on the literature, we develop a theoretical model that shows the interrelations between these variables. We then test the model using data from 408 Spanish organizations, discuss the findings and provide several implications for business practitioners.     

Regional Headquarter’s Dual Agency Role: Micro‐political Strategies of Alignment and Self‐interest

The increased research focus on the networked perspective of the multinational enterprise (MNE) reflects a greater delegation of responsibility from corporate headquarters (CHQ) to subsidiary and intermediary units such as regional headquarters (RHQ). This shift has increased the intensity of political interactions between key actors within the MNE. Despite the recent rise in studies on the micro‐political perspective of the MNE to date, little empirical work has explored this issue in the context of the CHQ–RHQ relationship. Drawing insights from agency theory and micro‐politics, the authors focus on the context in which RHQs develop micro‐political strategies in order to manage the flow and exchange of knowledge with CHQ. They show how RHQ may exhibit a ‘dual agency’ role when dealing with CHQ, in that it is characterized as a principal and agent, each requiring different micro‐political knowledge strategies. As a principal, RHQ will develop micro‐political knowledge strategies to increase alignment with CHQ. As an agent, RHQ develops micro‐political knowledge strategies to pursue its self‐interests. Having identified different RHQ agency roles, the authors develop a conceptual model that outlines how alignment and self‐interest‐seeking behaviours from RHQ are manifest through different micro‐political knowledge strategies in its agency relationship with CHQ.     

Organizational learning in SMEs’ internationalization: A moderated mediating effect of absorptive capacity

We examine both mediation and moderation effects on the direct relationship between internationalization speed and firm performance in the context of small and medium-sized enterprises (SMEs). Building on prior studies that focus either on the direct speed–performance linkage or the moderating role played by knowledge, we suggest that an important source of performance variations is organizational learning. Grounded in the organizational learning perspective, we argue that firm strategies regarding speed and earliness of internationalization provide the SMEs with opportunities to develop their absorptive capacity, and thus enhance their performance. Using survey data from 343 SMEs in Australia and New Zealand, our empirical results suggest that absorptive capacity is associated with internationalization speed in a reversed U-shape relationship and that in turn absorptive capacity mediates the direct speed–performance relationship. Moreover, this mediating effect is moderated by earliness of internationalization. By demonstrating the moderated mediating effect of absorptive capacity as a novel mechanism to achieving superior performance, we enhance the understanding of how firms succeed internationally.     

Productive organizational energy mediates the impact of organizational structure on absorptive capacity

The ability of an organization to cope with radical technological change is regarded to be heavily dependent on its ability to absorb and apply knowledge from its environment. This study investigates the role of organizational structure in driving absorptive capacity and uncovers the role of the emergent phenomenon of organizational energy as the enabler of this relationship. A field study was conducted among firms that are challenged by the disruptive nature of Cloud computing. Our results show that organizational design affects the degree of mobilization of an organization's affective, cognitive and behavioral resources, which in turn influence the effectiveness of learning processes related to the absorption and exchange of knowledge within the organization. Furthermore, they reveal the positive relationship between the enactment of absorptive capacity and the successful adoption of Cloud technology for incumbent firms. The findings contribute to our understanding of the micro-foundations of absorptive capacity and how positive organizational phenomena facilitate effective adoption and implementation of emerging technologies.     

Patterns of knowledge flows and MNE innovative performance

This paper examines the influence of inter-and intra organisational knowledge flows on innovative performance in multinational enterprises. It employs a theoretical framework relating to organisational differentiation within multinational enterprises to generate a number of hypotheses linking knowledge flows to innovate performance. The hypotheses are tested in the biopharmaceutical context. Patent citations and co-patenting are utilised to capture knowledge flows. The findings support suggestion in the literature that subsidiary embededdness in external knowledge stimulates innovation in MNEs.     

Headquarters Allocation of Resources to Innovation Transfer Projects within the Multinational Enterprise

This paper examines headquarters allocation of resources to specific innovation transfer projects within the multinational enterprise between sending and receiving subsidiaries, focusing on the role of the subsidiary hosting the transfer. Resource allocation is of key strategic importance for the organization given that resources are limited in the multinational enterprise and that headquarters is the principal actor in distributing resources internally between competing innovation transfer projects. Findings from a dataset of 169 innovation transfer projects reveal that headquarters tend to favor established lines of innovation at the subsidiary level, as opposed to overall subsidiary operational relatedness for additional corporate resources. It is found that headquarters also tend to allocate resources to acquired subsidiaries' transfer projects to a higher degree than to those of greenfield ones. A curvilinear effect is found for subsidiary bargaining power which is initially positive and subsequently negative. The results highlight that certain subsidiary and innovation traits are determinants of headquarters resource allocation.     

Developing Absorptive Capacity Theory for Public Service Organizations: Emerging UK Empirical Evidence

A strong public policy focus on high performance means that utilizing management knowledge effectively is at a premium for UK public service organizations. This study empirically examined two English public agencies to explore the inter‐sectoral transfer of a strategic management model originally developed in the private sector – absorptive capacity – which is one way of conceptualizing an organizational competence in such knowledge mobilization. Two theoretical contributions are made. First, a new absorptive capacity framework for public service organizations is developed which recognizes the participation of public agency project teams during an innovation process proceeding over time with phases of co‐creation, testing, metamorphosis and diffusion. Second, our novel framework modifies an early influential model of absorptive capacity. Counter to this model, we argue that realized absorptive capacity requires agency from skilled and embedded actors to turn ‘curbing routines’ into ‘enabling routines’ in all four stages. Project (middle) managers have flexibility in their roles to seize episodic moments of opportunity to innovate and achieve service delivery goals, and to build absorptive capacity capability. Absorptive capacity capability develops organically over time. Future research directions are discussed.     

Exploring the Impact of Social Axioms on Firm Reputation: A Stakeholder Perspective

This study proposes a model of how deeply held beliefs, known as ‘social axioms, moderate the interaction between reputation, its causes and consequences with stakeholders. It contributes to the stakeholder relational field of reputation theory by explaining why the same organizational stimuli lead to different individual stakeholder responses. The study provides a shift in reputation research from organizational‐level stimuli as the root causes of stakeholder responses to exploring the interaction between individual beliefs and organizational stimuli in determining reputational consequences. Building on a conceptual model that incorporates product/service quality and social responsibility as key reputational dimensions, the authors test empirically for moderating influences, in the form of social axioms, between reputation‐related antecedents and consequences, using component‐based structural equation modelling (n = 204). In several model paths, significant differences are found between responses of individuals identified as either high or low on social cynicism, fate control and religiosity. The results suggest that stakeholder responses to reputation‐related stimuli can be systematically predicted as a function of the interactions between the deeply held beliefs of individuals and these stimuli. The authors offer recommendations on how strategic reputation management can be approached within and across stakeholder groups at a time when firms grapple with effective management of diverse stakeholder expectations.