Personalisation as vision and toolkit. A case study

With the objective to eradicate disability related discrimination and promote choice, control, independence and inclusion for all individuals, the personalisation agenda paved the way for a transformation of social care and disability services in the UK. This paper explores personalisation both as a vision of care and support services and as a toolkit promoted by government policies in order to allow for such vision to translate into practice – the use of direct payments and personal budgets being an example. A qualitative case study analysis has been conducted in the context of care services for disabled young people and by means of in-depth interviews with professionals, parents and the young people themselves. Such analysis reconstructs the implementation of personalisation showing how the toolkit offered by government policies has been used and interpreted differently by the different actors in the field and how this has brought to a wide range of opportunities but also risks. What seems to emerge from the study is that the vision of personalisation risks being hampered by its toolkit and that alternatives might be needed in order to safeguard the potential of personalisation as a vision.     

Personalisation,individualism and the politics of disablement

This paper assesses the social policy narrative personalisation, and particularly the implications of the narrative for disability politics. The advantages and disadvantages of positioning specific funding mechanisms within the narrative are explored. It is argued that personalisation is insufficiently aligned with collective aspects of empowerment. More particularly, it disproportionately emphasises improvements in individual autonomy through personalised support, and lacks reference to structural oppression or the need for collective forms of action that bring about structural change. It is further argued that personalisation lack a multi-faceted analysis of disability and disempowerment, and as a result also lacks any vision of a positive alternative society. In assessing personalisation, the positive and negative dimensions of disabled people’s freedom are considered. As a response to the apparent shortcomings of personalisation, the integrated living approach and Centres for Independent Living are considered important elements in an alternative narrative to personalisation.     

Discretionary approaches to social workers’ personalisation of activation services for long-term welfare recipients

Contemporary social policies emphasise labour market inclusion of vulnerable groups through personalisation of activation services. This article investigates social workers’ decision-making when personalising activation measures to suit each client. Data consist of case files for 16 clients participating in a Norwegian activation scheme, and interviews with the clients’ designated social workers. Using Bakhtin’s theory of dialogism, the article examines what the social workers consider in their decision-making process and the pivotal factors in their conclusions. Findings show that social workers employ two distinct approaches to personalisation, which have significantly different implications for clients’ pathways towards labour market inclusion. The first approach concentrates on clients’ personal challenges, while the second focuses on feasible short-term employment strategies. The study demonstrates how institutional and political frameworks may lead to social workers’ posing activation requirements inconsistent with clients’ needs and capabilities. It suggests further research into these interrelations to improve social workers’ ability to adapt services to individual clients.     

The concept of social movement

Recent developments in social movement research have evidenced a greater underlying consensus in the field than one might have assumed. Efforts have been made to bridge different perspectives and merge them into a new synthesis. Yet, comparative discussion of the concept of ‘social movement’ has been largely neglected so far. This article reviews and contrasts systematically the definitions of ‘social movement’ formulated by some of the most influential authors in the field. A substantial convergence may be detected between otherwise very different approaches on three points at least. Social movements are defined as networks of informal interactions between a plurality of individuals, groups and/or organizations, engaged in political or cultural conflicts, on the basis of shared collective identities. It is argued that the concept is sharp enough a) to differentiate social movements from related concepts such as interest groups, political parties, protest events and coalitions; b) to identify a specific area of investigation and theorising for social movement research.     

Cash payments in context: (self-)regulation in the new social relations of assistance

Cash payments to meet social care needs offer the possibility for the direct employment of personal assistants using public funds. Empirical work internationally has identified the benefits of cash payments. However, there has been less interest in the relationships between employers and their employees. This article offers some reflections upon the employment relationship from the perspectives of employers who have learning difficulties and their personal assistants. The study involved eight employers, their supporters and their personal assistants in an English city. A grounded theory approach was utilised and interviews were analysed using a framework approach. This article argues that the relational aspects of direct employment arrangements have not been adequately considered in academic literature and the policy framework. These insights can add to debates around how social care support mechanisms can offer responsive assistance whilst questioning the assumed ‘empowering’ effect of an unregulated market.     

Politics,economy, or culture? The rise and development of Basque nationalism in the light of social movement theory

Nationalism and social mobilization are two of the most prominent areas of research within the social sciences since the end of the Second World War. Yet, the scholarly specialization has so far impeded a mutual exchange of the theoretical and methodological literatures of both areas. While theorists on nationalism dispute about the validity and scientific efficacy of approaches such as primordialism, perennialism, modernism, functionalism or – more recently – ethno-symbolism, scholars concerned with social movement theory have been divided about approaches commonly known as resource mobilization, political process, framing, or new social movement theories. The recent proposal forwarded by McAdam, Tarrow, and Tilly (MTT) in their book Dynamics of Contention is an important attempt to overcome the scholarly specialization by presenting a new explanatory framework that aims at opening new analytical perspectives to a better comprehension of contentious politics beyond the “classic social movements agenda.” This article on the rise and development of Basque nationalism, however, while accepting the proposal as a valid focus for the macro-analysis and comparison of broad structures and processes, is rather sceptical as far as its hypothetical productivity on the theoretical meso-level (analysis and comparison of one or a few single cases) is concerned. Instead, in the light of the historical evolution of Basque nationalism since the end of the nineteenth century, including its more recent violent dimension, it is suggested that a productive and intelligent combination of approaches coming from both areas: theories on nationalism and on social movements, is still a useful and necessary task to carry out in order to facilitate a better understanding of nationalism in particular and contentious politics in general.     

‘Not that kind of atheist’: scepticism as a lifestyle movement

This article examines atheist activists from a lifestyle movement perspective. I focus on how atheist activists adopt the term ‘sceptic’ as a distinct identity marker to represent their growing interest in other types of activism beyond atheist community building and criticism of religious beliefs. My data come from thirty-five interviews with Canadian atheist activists and participant observation in the province of Alberta. In contrast to previous social movement approaches to atheist activism, I deemphasize the importance of collective identity and instead attend to personal identity as the site of social change. My findings show that being a sceptic is a personally meaningful identity in the context of a relatively weak secularist collective identity. Moreover, atheist activists who also identify as sceptics wish to expand the boundaries of the atheist movement to include individualistic projects of personal affirmation based on science and critical thinking. This work contributes to our understanding of the everyday activities of activists who engage in individual action in the absence of a strong collective identity. In particular, this article expands our understanding of lifestyle movements beyond the current focus on socially conscious consumption. Instead, I return to the roots of lifestyle movement theory, that is, how one’s everyday choices serve as a form of protest. Finally, this work contributes to atheism scholarship, which has neglected the diversity of individual identities within atheist organisations and among atheist activists.     

Collective Memory: The Two Cultures

What is collective about collective memory? Two different concepts of collective memory compete—one refers to the aggregation of socially framed individual memories and one refers to collective phenomena sui generis—though the difference is rarely articulated in the literature. This article theorizes the differences and relations between individualist and collectivist understandings of collective memory. The former are open to psychological considerations, including neurological and cognitive factors, but neglect technologies of memory other than the brain and the ways in which cognitive and even neurological patterns are constituted in part by genuinely social processes. The latter emphasize the social and cultural patternings of public and personal memory, but neglect the ways in which those processes are constituted in part by psychological dynamics. This article advocates, through the example of traumatic events, a strategy of multidimensional rapprochement between individualist and collectivist approaches.     

From Indymedia to Anonymous: rethinking action and identity in digital cultures

The period following the social mobilizations of 2011 has seen a renewed focus on the place of communication in collective action, linked to the increasing importance of digital communications. Framed in terms of personalized ‘connective action’ or the social morphology of networks, these analyses have criticized previously dominant models of ‘collective identity’, arguing that collective action needs to be understood as ‘digital networking’. These influential approaches have been significantly constructed as a response to models of communication and action evident in the rise of Independent Media Centres in the period following 1999. After considering the rise of the ‘digital networking’ paradigm linked to analyses of Indymedia, this article considers the emergence of the internet-based collaboration known as Anonymous, focusing on its origins on the 4chan manga site and its 2008 campaign against Scientology, and also considers the ‘I am the 99%’ microblog that emerged as part of the Occupy movement. The emergence of Anonymous highlights dimensions of digital culture such as the ephemeral, the importance of memes, an ethic of lulz, the mask and the grotesque. These forms of communication are discussed in the light of dominant attempts to shape digital space in terms of radical transparency, the knowable and the calculable. It is argued that these contrasting approaches may amount to opposing social models of an emerging information society, and that the analysis of contemporary conflicts and mobilizations needs to be alert to novel forms of communicative practice at work in digital cultures today.     

Social media teams as digital vanguards: the question of leadership in the management of key Facebook and Twitter accounts of Occupy Wall Street,Indignados and UK Uncut

Recent protest movements such as Occupy Wall Street in the US, the indignados/15M movement in Spain, and UK Uncut have witnessed the rise of social media teams, small activist groups responsible for managing high-visibility and collective activist social media accounts. Going against dominant assertions about the leaderless character of contemporary digital movements, the article conceptualises social media teams as ‘digital vanguards’, collective and informal leadership structures that perform a role of direction of collective action through the use of digital communication. Various aspects of the internal functioning of vanguards are discussed: (a) their formation and composition; (b) processes of internal coordination; (c) struggles over the control of social media accounts. The article reveals the profound contradiction between the leadership role exercised by social media teams and the adherence of digital activists to techno-libertarian values of openness, horizontality, and leaderlessness. The espousal of these principles has run against the persistence of power and leadership dynamics leading to bitter conflicts within these teams that have hastened the decline of the movements they served. These problems call for a new conceptual framework to better render the nature of leadership in digital movements and for new political practices to better regulate the management of social media assets.     

COLLECTIVE MOBILIZATION AND IDENTITY FROM THE UNDERGROUND: The Deployment of "Oppositional Capital" in the Harm Reduction Movement

Within social movement literature, the concept of collective identity is used to discuss the process through which political activists create in-group cohesion and distinguish themselves from society at large. Newer approaches to collective identity focus on the negotiation of boundaries as social movement agents interact with social structural forces. However, in their adoption of a perspective that holds identity as a process, these social movement studies neglect the more tangible cultural elements that actors manipulate when they express collective identity. This research project adopts a subcultural perspective in the Birmingham tradition to address the question of how social movement actors reapporpriate symbolic expressions of identity and what meaning systems they draw from that enable them to redefine "stigmatization" as "status" This article offers the concept of "oppositional capital" as a general framework for analyzing the symbolic work that social movement actors perform in their expressions of collective identity. For the purposes of analysis, the primary elements of oppositional symbolic expressions are divided into the four categories of distinction, antagonism, political activism, and popular cultural aesthetics. This article applies the concept of oppositional capital to representations of collective identity of a radical branch of political activism within the social movement of harm reduction. Specifically, it analyzes the zine, Junkphood to describe how actors within this social movement cohort are able to present their collective identity as part of an alternative status system by drawing from an economy of signs that are generally recognized as oppositional.     

Independent living and community care: a disempowering framework

The British disability movement has had significant achievements in its struggle for independent living. However, the current community care framework contains many barriers to independent living. This article sets out a conceptual framework for an understanding of independent living and provides an analysis of the barriers posed by the social care system. These range from financial incentives for placing disabled people in residential care, to a failure to address needs relating to employment, parenting and leisure. Disabling attitudes held by social services professionals about 'risk' and 'capacity' are also major barriers. It is clear that, unless the legislative framework is amended to include an entitlement to independent living, disabled people will continue to be denied their full human and civil rights.     

Parenting as Activism: Identity Alignment and Activist Persistence in the White Power Movement

This article addresses the relationship between identity and activism and discusses implications for social movement persistence. We explain how individuals negotiate opportunities as parents to align and extend an activist identity with a movement's collective expectations. Specifically, we focus on how participants in the U.S. white power movement use parenting as a key role to express commitment to the movement, develop correspondence among competing and potentially conflicting identities, and ultimately sustain their activism. We suggest that parenting may provide unique opportunities for activists in many movements to align personal, social, and collective movement identities and simultaneously affirm their identities as parents and persist as social movement activists.     

Patterns of engagement: identities and social movement organizations in Finland and Malawi

Based on interviews with climate-change activists and NGO workers in Finland and Malawi, this article reconsiders the ways in which the coordination of identity projects and action is approached in social movement scholarship. Rather than beginning with personal and collective identities, we take our cue from recent work by Laurent Thévenot and trace actors’ forms of engagement—the various ways actors produce commonality. As we show, doing so in vastly different social contexts allows us to see permutations in such forms afforded by participation in a transnational social movement and to identify patterns of collective action that we would otherwise be apt to miss. Finnish activists narrated their activities by way of engaging in the forms of the common good driving the climate movement, but coordinated various situations also through engagement in familiarity, comfort, and ease. Malawian activists and NGO employees also spoke of the common good the movements worked to achieve, but principally created common ground by engaging in shared individual choices and projects, which were jointly consecrated by fellow NGO participants. Ultimately, we argue that tracing forms of engagement enables more in-depth understanding of what is at stake when people act together in social movement organizations: moving away from collective and personal identity to patterns of engagement allows a vantage point into the processes through which commonality is created and generates new hypotheses regarding the coordination of action in social movement organizations.     

Piloting different approaches to personalised offender management in the English criminal justice system

Various approaches to personalisation are well-established in the UK social care sector and are now starting to ‘travel’ to other sectors. In this paper we report findings from an evaluation of a pilot to test elements of personalisation in the management of offenders in probation services within the English criminal justice system. Following a review of evidence from social care, three different approaches to personalised-practice were developed and tested on a small-scale in three separate sites. The evaluation finds that all three approaches were implemented reasonably successfully, but challenges were identified including that personalised approaches are more time-consuming, that staff need support to exercise professional discretion and that balancing greater choice with managing criminogenic risk requires new ways of conceptualising the relationship between case manager and service user. Overall, ‘deeper’ approaches to personalisation, such as co-production, will take time to emerge. This paper makes two important contributions to the debate on personalisation in public services. First, it addresses the question of how transferable the concept of personalisation is from the social care sector to other sectors in the UK, in this case the criminal justice system. Secondly, it outlines a methodology for developing and evaluating personalisation pilots, prior to a wider roll-out.     

Continuing Validity of the Collective Behavior Approach

This study evaluates the collective behavior (CB) approach that dominated studies of social movements from the 1920s to the 1970s. Its roots lie in five scholarly traditions: Durkheim (collective consciousness), Mill (a sum of individual cost‐benefit calculations), Weber (charisma and bureaucracy), Simmel (interaction of individuals), and European mass psychology. CB studies began in Chicago University in the 1920s by Robert E. Park. His pupil Herbert Blumer made the basic classifications in the field. In the interactionist school, Ralph Turner and Lewis Killian stressed the emerging norms that modify CB, and Kurt and Gladys Engel Lang focused on collective processes. In the structure‐functionalistic school, Talcott Parsons stressed the impact of cultural trends in movement emergence, and Neil Smelser developed a value‐added theory of how social movements form. CB tradition was attacked in the 1960s when its theories did not fit into the student movement and there was a paradigm shift to resource mobilization and Marxist approaches. However, with the rise of constructivism, the ideas of CB have been reinvented in new social movement studies.     

Professional ethics in social work: living with the legacy

Until recently, professional ethics in social work has often been characterised in terms of a debate between Kantian and Utilitarian approaches. However, both these approaches are founded on a common basis in universalism and liberal individualism, which have been challenged by current developments in social theory. This paper examines the implications of such changes for social work ethics and considers how the profession can think about living with the legacy of earlier approaches.     

Workfare Oz-Style

Summary

Traditional approaches to the promotion of welfare have disappeared in Australia, replaced by a new institutional order represented by welfare-cum-workfare. This has impacted on social work—both as a collective entity and as a set of practices. This paper maps the shift to workfare in Australia and examines its impacts on and implications for social work. We briefly discuss the Australian model of social protection, illustrating our own brand of “exceptionalism,” and lay out what we have termed “Workfare Oz-style.” Drawing upon neo-institutional theory, we review and analyze two key contexts where “Workfare Oz-style” is operationalized—the Job Network and Centrelink. Some tentative conclusions are given and the dimensions of a research agenda, which will put any emerging propositions to empirical test, are proposed.     

The need to bring an end to the era of eligibility policies for a person-centred,financially sustainable future

Attention within the social care sector in England is moving away from consumerist notions of choice towards good professional practice as the route to personalisation. This demands a new focus on how to make practice that is person-centred the norm. The following sets out that this is unlikely to happen until the use of eligibility policies is ended. The lessons are relevant not only to England, but to other countries who may be looking to the United Kingdom as pioneering in the personalisation agenda.