Averting the rise of the dark side of social media: The role of sensitization and regulation

Social media have fundamentally influenced the way we live. Thus far, research has mainly focused on the ‘bright side’ of social media and the many advantages these platforms bring. More and more, however, research is also beginning to address the ‘dark side’ of social media. Dark side phenomena include cyberbullying, manipulation of elections, fear of missing out, social media addiction and the distribution of fake news. In this editorial for the management focus section of the European Management Journal, we propose two strategies (sensitizing and regulating) to manage this dark side of social media. Additionally, this editorial introduces the four articles included in this management focus section. We hope that the featured articles will help to encourage further research in this area.     

On the Use of Paradox for Generating Theoretical Contributions in Management and Organization Research

Although research relating to paradox has burgeoned throughout the past decades, how paradox has been used in generating theoretical contributions remains largely tacit. Hinging on the systematic analysis of 476 publications, this literature review uncovers how scholars have leveraged paradox in demarcating theoretical contributions in the area of management and organization research. First, scholars can make use of paradox as a means to theorize, adding to the core conceptual conversation on paradox. Second, scholars can make use of paradox as a means to understand or advance insight on particular phenomena, drawing from paradox's conceptual knowledge to push forth discussions or debates in other strands of the management and organization field. Finally, scholars can make use of paradox as a way to verbalize something puzzling or surprising, supporting how readers are to appreciate or make sense of theoretical contributions advanced. Denoting approaches identified as highly complementary, this paper offers explicit handholds for academics to develop theoretical contributions through paradox, supporting the consolidation and further elevation of scholarly impact for the paradox community as such.     

全球视角下跨境医疗服务研究述评与展望

本文从跨境医疗研究现状出发,对跨境医疗新趋势进行分析。研究发现关于跨境医疗的研究成果较多基于传统的医疗管理和公共卫生理论与模式。互联网时代跨境医疗的特征和医疗服务模式发生了变革,在这一背景下的相关研究较少。本文系统分析了跨境医疗整体概况及测度研究、驱动机制与服务模式研究成果,有针对性地提炼跨境医疗研究的理论框架,探讨跨境医疗带来的全球医疗资源均等化配置问题,提出新趋势下跨境医疗研究的关键科学问题与相关研究建议。研究成果对于推动国内外学者开展跨境医疗前沿领域研究,贡献全球健康事业有着重要的理论价值和实践意义。     

The healthcare supply network: current state of the literature and research opportunities

Abstract

This literature review maps recent studies addressing supply chain management (SCM) in the healthcare sector through a systematic approach that synthesises 74 empirical studies (2006–2016). Our approach adopts a network lens to map the literature and offers key contributions to the field. First, we show that there is a lack of network level studies. Second, there is an imbalance of research attention regarding the various types of supply, namely health services, medicines, medical supplies and blood supply. Third, we underline the advantages of the network lens, indicating network actors and flows between those actors that need further research. Fourth, we show an alarming lack of theoretical lens in healthcare SCM studies and draw attention to the fact that even when explicitly adopting a theory, some studies show inconsistencies between theoretical lens and level of analysis. Ultimately, we offer a map of future research for healthcare SCM through a network lens in order to improve the understanding the complexities of the healthcare sector.     

创新支点还是保守枷锁：绿色供应链管理实践如何撬动企业绩效？

现有研究表明,绿色供应链管理实践和绿色创新均对企业绩效产生显著影响,但缺乏对上述三者内部关系的深入阐释。本文基于知识基础观,从动态开放视角分别引入双元知识搜索和绿色社会资本两个变量,构建三阶调节中介效应模型,探究企业绿色供应链管理实践对绿色创新和企业绩效之间深层次的作用机制。研究结果显示：绿色供应链管理实践撬动企业绩效增长的关键在于绿色创新在两者之间发挥中介作用;同时依赖于双元知识搜索对该中介作用的调节效应,且上述双元知识搜索的调节效应受绿色社会资本的再次正向调节。本文从理论上延伸了绿色供应链管理研究范畴;从实践上为企业从绿色供应链管理实践中获益提供借鉴和指导。     

Seeing light in the dark: Investigating the dark side of social media and user response strategies

Social media affords brands and users a variety of benefits. However, a recent stream of research identifies a multidimensional dark side to social media. We contribute to this growing body of research in four key ways. First, we empirically investigate user perceptions of the dark side of social media in terms of the risks proposed by Baccarella et al. (2018), confirming the existence of six of the seven risks. Second, we identify and empirically investigate the strategies with which users seek to reduce the social media risks. Third, we develop scales to assess both the social media risks and user reduction strategies. Finally, we conduct segmentation analysis to empirically investigate how users differ in terms of their perceived social media risks and risk reduction strategies. Taken together, our findings provide a validated framework of, and scales to measure, user perceptions of, and responses to, the dark side of social media.     

The effect of capacity management strategies on employees' well-being: A quantitative investigation into the long-term healthcare industry

The aim of this study is to understand the effects of different capacity management strategies on the well-being of employees in long-term healthcare organizations. Such strategies may produce psychological effects in terms of job satisfaction and well-being among employees, namely frontline employees, thus affecting service quality. We collected 2158 observations from 42 nursing homes in Italy. Our results show that all capacity management strategies addressed in this study can influence the perceived degree of fatigue or of job hazard, and some of them can influence both. Moreover, a better perception of job hazard and fatigue leads to a higher degree of reported well-being from employees, although with the former, it is only through the mediation of job satisfaction. We conclude our paper by discussing theoretical contributions and policy implications.     

An Assessment of the Italian 2007 Complementary Social Security Reform: A Simulation Approach

In this paper we aim at assessing the outcomes of the 2007 Italian reform of the complementary social security scheme and at identifying the determinants behind them. The reform provided workers with relevant incentives to switch the investment of about 7 per cent of their gross yearly wages from a firm‐managed scheme (which took the form of a termination indemnity payment, the Trattamento di Fine Rapporto scheme) to an external pension fund. We provide a theoretical framework to model the workers' problem of choosing between these two different forms of complementary social security schemes and we then perform an agent‐based simulation taking into account all the details of the reform. Differently from previous contributions, we stress the impact that the investment decision has on the financial health of firms and, consequently, on workers' employment stability. Our simulations are able to replicate the Italian data in terms of adhesion rates to complementary social security and also to identify some of the key determinants of that outcome, such as fiscal incentives, individual preferences, the working of both the Italian labour and the financial markets and the productive structure of the Italian economy.     

Transformational leadership and work engagement: Exploring the mediating role of structural empowerment

The purpose of this study is to investigate the mediating role of structural empowerment in the positive relationship between transformational leadership and work engagement. Based on self-reported questionnaires from 240 employees working in the tourism sector in Galicia (northwest of Spain), the findings reveal that the linkage between transformational leadership and work engagement is partially mediated by structural empowerment. These results imply that transformational leaders foster work engagement by enabling access to information, opportunities, support and adequate resources. This empirical study is one of the first to examine the role of structural empowerment as a mediator between transformational leadership and work engagement and may serve as a reference for promoting work engagement in service organizations. A number of contributions and practical implications are discussed.     

Small Business Social Responsibility: A Critical Multilevel Review,Synthesis and Research Agenda

Small‐business social responsibility (SBSR) related research is rapidly increasing in quantity, but is found in divergent literatures and disciplines. It is time to offer a comprehensive review that identifies, synthesizes and integrates previous research, and highlights the knowledge gaps and the way forward. This methodical search of the literature helped to identify 115 multidisciplinary peer‐reviewed academic articles appearing in high‐quality journals over the 1970–2016 period. Using a systematic and in‐depth content analysis technique, the authors reviewed the articles and identified the theories used, the national contextual focus and the methodological orientations in these articles. They also identified the predictors, outcomes, mediators and moderators of SBSR at the institutional, organizational and individual levels of analysis. This review helps to identify significant knowledge gaps in terms of the theoretical orientation, the national contextual focus, the core content under study, and the methods used. The authors offer numerous suggestions across these topics to help address the knowledge gaps and raise important questions for future research. The primary contributions of this paper are: delineating and summarizing a multilevel analysis of an emerging literature on SBSR; integrating contributions from a wide range of management disciplines and geographical contexts; extracting the potential theoretical contributions in this field; and informing directions for future research. The authors propose a research agenda that is theoretically relevant and innovative, and call for context‐ and size‐aware research on SBSR, using small‐business‐specific methodologies and measurements.     

Social media? It's serious! Understanding the dark side of social media

Research and practice have mostly focused on the “bright side” of social media, aiming to understand and help in leveraging the manifold opportunities afforded by this technology. However, it is increasingly observable that social media present enormous risks for individuals, communities, firms, and even for society as a whole. Examples for this “dark side” of social media include cyberbullying, addictive use, trolling, online witch hunts, fake news, and privacy abuse. In this article, we aim to illustrate the multidimensionality of the dark side of social media and describe the related various undesirable outcomes. To do this, we adapt the established social media honeycomb framework to explain the dark side implications of each of the seven functional building blocks: conversations, sharing, presence, relationships, reputation, groups, and identity. On the basis of these reflections, we present a number of avenues for future research, so as to facilitate a better understanding and use of social media.     

Social media and Web 2.0 for knowledge sharing in product design

Working collaboratively with internal and external partners (suppliers, customers and internal stakeholders) has been at the epicentre of product design. Knowledge sharing has been well recognised in this context. However, there is limited research that has addressed the role of social media/Web 2.0 in facilitating knowledge sharing for sense- and decision-making within product design. To address this gap, this study draws on the resource-based view (RBV) of the firm and two vignettes that relate to ‘collaborative co-design’ and ‘collaborative design-to-order’. We illustrate the role of social media/Web 2.0 in building knowledge sharing capabilities for sense- and decision-making for internal and external partners during product design. Limitations and further research into the use of social media/Web 2.0 are also discussed.     

Breaking bad online: A synthesis of the darker sides of social networking sites

This essay deconstructs the ultra-dark side of social media and explores the variety of ‘bad’ behaviour online by looking at a wide spectrum of exploitative practices. Through the use of primary data from an online platform, we posit the question ‘What’s the worst thing you’ve done online’? We collect, code and synthesise the fully anonymised discussions and develop a classification model for bad online behaviour. We combine the categories that emerge from our empirical data with those proposed by Baccarella, Wagner, Kietzmann, and McCarthy (2018) and develop a new combined (meta-) classification model that captures both the dark side of social networking and the ultra-dark. A framework is proposed for conceptualising the spectrum of exploitative practices and the essay concludes by providing a series of management considerations.     

创业导向与探索式创新的关系：一个双中介效应模型

  创业导向对探索式创新的影响决定创业企业在不确定商业生态环境中的市场机会捕捉能力和价值创造效果。虽然已有研究部分证实了创业导向与探索式创新的相互作用，但面对创业企业生存环境不确定性更高、资源约束更明显的事实，创业企业如何借助合理的战略决策和高效的资源使用行为帮助自身实现由生存到发展的过渡显得尤为重要，鲜有研究对此类问题予以深入探讨。         基于战略创业理论、创新管理理论和资源基础观理论，以创业导向为解释变量，以探索式创新为被解释变量，引入战略灵活性和创业拼凑两个可能影响导向与产出关系的关键要素，探讨创业导向对探索式创新的直接影响，以及战略灵活性和创业拼凑可能起到的特殊中介作用。借鉴并改进已有研究的成熟量表形成问卷，选取深圳的创业企业为调研对象，以电子邮件的形式发放问卷，基于最终获得的283份有效问卷，采用结构方程和双中介模型的研究方法，全面检验创业导向、战略灵活性、创业拼凑与探索式创新之间的关系。         研究结果表明，创业导向、战略灵活性和创业拼凑均对探索式创新产生促进作用；创业导向与战略灵活性呈显著的正相关关系，也对创业拼凑产生积极影响；战略灵活性与创业拼凑呈显著的正相关关系。创业拼凑在创业导向与探索式创新之间和战略灵活性与探索式创新之间起部分中介作用。由战略灵活性和创业拼凑形成的中介链部分中介了创业导向与探索式创新之间的关系。         研究结论从导向-策略-行为-产出的研究框架拓展了战略创业理论的研究内容，揭示了创业导向、战略灵活性、创业拼凑与探索式创新之间的关系机理，为创业企业理解战略灵活性和创业拼凑的影响、充分实践和发挥创业导向的创新精神、促进探索式创新活动的持续开展提供了重要的理论依据和经验证据。     

A preliminary insight into the role and importance of management skills in the prevention of occupational derailment: An exploratory analysis of UK and Spanish pharmacists

The aim of this study was to examine the prevalence and importance of management skills in the pharmacy profession and pharmacists’ ability to respond to current and future challenges in healthcare provision. As service professionals, pharmacists are engaged based on their expertise and skills, and are noted for their contribution to the knowledge-based economy and control over the application of their knowledge (Abbott, 1991). The same premise would apply to other professionals e.g. healthcare (nurses, doctors and psychologists); legal (lawyers, solicitors and barristers); consultancy; accountancy; banking and architecture (von Nordenflycht, 2010). An exploratory analysis of UK and Spanish pharmacists’ roles and their adoption of management skills was thus undertaken. Both healthcare systems are very similar and likewise the clinical training and role of pharmacists, professional standards and regulations are similar but there are subtle differences. Data were collected using semi-structured online surveys; two thirds of the data were collected from a UK audience and the final third from Spanish pharmacists. The data collection was planned and iterative in the first two stages (stage one influencing stage two) (UK) and the final stage (Spain) offered an opportunistic comparator study. The results demonstrated that there was overwhelming support for management skills to be part of undergraduate studies. The outputs of this study identify the most important management skills pharmacists need to perform effectively. Consideration was also given to the impact of inability to perform in their role, and hence the possibility of occupational derailment (leaving their role or being demoted). These findings offer important learning to support workforce development in all professional services.     

The management of participatory cultural initiatives: learning from the discourse on intellectual capital

Based on previous research that highlights some gaps in the study of the new phenomena of Participatory Cultural Initiatives (PCIs), this paper addresses the need to understand how the relevance of those initiatives is perceived, tentatively measured and communicated to strategic stakeholders. With this, we want to investigate a possible contribution of the discourse on Intellectual Capital (IC) and Intangible Assets for the cultural sector in general and PCIs in detail. The IC perspective is adopted as a boundary object to analyse the key actors’ behaviours concerning PCIs, following a performative approach. In doing so, this field research applies a case study method of analysis by investigating two PCIs in Italy: Big City Life, a street art district in Tor Marancia (Rome) and the project of Matera as European Capital of Culture 2019. Data have been gathered through both primary (interviews) and secondary (official documents, social media, websites and press releases) sources of evidence. The analysis is mainly developed at a micro (single organisation) and meso (district/city) level. Given the originality of the topic whose research is still at an infancy stage and without a well-grounded theory, we seek to gain significant insights into this new issue by applying an exploratory approach. Through the IC lens, it is possible to gain a better understanding of how the PCIs’ impact is assessed and communicated to its stakeholders. Evidence shows that narratives and visualisations play a crucial role by supporting comprehension of the PCIs’ key aspects and their interwoven relations. A condition for narratives and visualisations to be accepted as legitimation tools is the development of a trust relationship among stakeholders. As a result, the impact of PCIs has dimensions and interwoven aspects which are not amenable for traditional performance measures. In summary, it is possible to state that PCIs trigger a focus on talking and showing to understand, instead of a focus on measuring to understand. The paper discusses how the understanding and management of PCIs can improve with lessons learnt from the discourse on IC and with reference to Habermas’ theory of communicative action. Primarily, we focus on the use of narrative and visual representations by key actors to communicate with strategic stakeholders to gain trust and legitimation.

     

Leader–member exchange and empowerment: Direct and interactive effects on job satisfaction,turnover intentions,and performance

This study examined the moderating impact of empowerment on the relationships between leader–member exchange (LMX) quality and the self-rated outcomes of job satisfaction and turnover intentions, as well as the supervisor-rated outcomes of job performance and organizational citizenship behaviors. Two samples, with 244 and 158 employees respectively, were used to test our hypotheses. Our results provided evidence that in general, empowerment moderates the relationships between LMX and job outcomes. These findings are important as previous research has only tested these variables as independent predictors, but our results suggest the relationships these constructs have with important consequences are dependent on both variables. Practical implications and directions for future research are offered.     

The Visual Dimension in Organizing,Organization, and Organization Research: Core Ideas,Current Developments,and Promising Avenues

With the unprecedented rise in the use of visuals, and its undeniable omnipresence in organizational contexts, as well as in the individual's everyday life, organization and management science has recently started to pay closer attention to the to date under-theorized “visual mode” of discourse and meaning construction. Building primarily on insights from the phenomenological tradition in organization theory and from social semiotics, this article sets out to consolidate previous scholarly efforts and to sketch a fertile future research agenda. After briefly exploring the workings of visuals, we introduce the methodological and theoretical “roots” of visual studies in a number of disciplines that have a long-standing tradition of incorporating the visual. We then continue by extensively reviewing work in the field of organization and management studies: More specifically, we present five distinct approaches to feature visuals in research designs and to include the visual dimension in scholarly inquiry. Subsequently, we outline, in some detail, promising avenues for future research, and close with a reflection on the impact of visualization on scientific practice itself.