Uncovering the Mystery of How Users Find and Use eBooks through Guerilla Usability Testing

Abstract

This case study focuses on user research that was conducted to enhance our users’ ebook discovery experience. We took an outward-facing approach by seeking the users’ perspectives. We wanted to know: How do users find ebooks? How do they perceive multiple records for the same title? Would users find additional metadata useful, such as download availability, file format, and chapter titles? We coordinated guerilla usability testing in our library lobby, inspired by low-overhead, high-impact user experience work at other academic libraries. The resulting data gave us a much-needed new perspective of ebook usage that supplements what we already know from our day-to-day work.     

Single-Stop Ebook Reader “SimplyE”: Is It APPlicable for Academic Libraries?

Accessing ebooks from different vendors often requires switching between multiple platforms, which can be unwieldy for library users. To offer readers a coherent and seamless reading experience, the New York Public Library (NYPL) initiated a project called SimplyE (or LibrarySimplified). The end user deliverable of this project is an application (Android, iOS) that enables users to read ebooks from multiple vendors through a single interface, thereby delivering a Netflix-style experience for searching, browsing, and checking out ebooks. The back end consists of applications that manage ebook collections, circulation, and metadata for libraries. This column explores the viability of implementing SimplyE in an academic library setting.     

The Impact of Web-scale Discovery on the Use of a Library Collection

Abstract

Grand Valley State University Libraries implemented Serials Solutions' web-scale discovery tool, Summon, during the fall of 2009. This case study explores whether Summon had an impact on the use of the library's resources during its first semester of implementation. An examination of usage statistics showed a dramatic decrease in the use of traditional abstracting and indexing databases and an equally dramatic increase in the use of full-text resources from full-text database and online journal collections. The author concludes that the increase in full-text use is linked to the implementation of a web-scale discovery tool.     

The Impact of Web-Scale Discovery on the Use of Electronic Resources

Abstract

In 2015, the University of California, Berkeley, launched EBSCO Discovery Service (EDS), a web-scale discovery tool, with a goal of improving visibility and usage of collections. This study applies linear regression analysis to usage data for ebooks, ejournals, and abstracts and indexing (A&I) databases before and after implementation of EDS in order to identify correlations between the discovery layer and usage of library electronic resources across platforms. Our findings diverge from conclusions drawn in the previous literature that indicates that resource use generally increases after a discovery tool is implemented. We examine data from a longer period of time than the previous literature had, looking for statistically significant changes in resource use. The discovery layer at UC Berkeley did not lead to equal increases across platforms, but rather to a complex array of increases and decreases in use according to a variety of factors.     

Just Popping In: Collections and Outreach Collaborations to Increase Student Engagement with Electronic Resources

Abstract

Promoting electronic resources in a physical space takes ingenuity and cross-library partnership. This article discusses a collaborative approach to promote electronic resources by an outreach librarian and an electronic collections librarian. As members of the teaching and research assistance team, the librarians observed how students relied on “big name,” multidisciplinary databases and were often intimidated by the expansive list of digital materials and electronic resources available to them. A literature review on the topic of similar promotional activities introduces the pop-up methodology used for the event. The purpose of the collaboration was to not only promote ebook collections but to also create awareness of the library outside of the traditional space, and librarians as resources. This collaboration resulted in student-librarian engagement, and a spike in ebook use was reported for the collection promoted.     

Shared Insights,Shared Collections

Abstract

Whitney Jordan, acquisitions librarian at Western Carolina University (WCU), presented “Shared Insights, Shared Collections” at the 28th Annual North Carolina Serials Conference. In her presentation, Jordan discussed the experiences of WCU and the Western North Carolina Library Network (WNCLN) in a consortium-based evidence-based acquisitions ebook pilot project. The three WNCLN consortium institutions partnered with Taylor & Francis to design an evidence-based ebook program, customized to each institution’s needs. Jordan emphasized the need for strong communication and effective project management in any collaborative collections project.     

Exploring Linked Data Through the Lens of Technical Services

ABSTRACT

Linked data has swept across the library community, making its way into special collections and catalog data. What would linked data look like in a technical services environment? This article will look at the intersection of linked data and technical services. The article will begin with an introduction to linked data concepts. This will be followed by a look at linked data technologies and publishing strategies. The article will close with a discussion of potential and real applications of linked data in technical services, benefits and challenges of linked data, and thoughts on how the library community can contribute to the linked data effort.     

Developing a Freely Accessible/Open Access Resource Management Policy at Duke University Libraries: A Case Study

Abstract

Freely accessible and open access resources present unique challenges for librarians working with electronic resources. Due to the fact that many of these resources lack high-quality metadata or the technical support provided by traditional publishers, making them discoverable and maintaining access over time can be tricky. Creating a policy allows for a systematic approach to the management of freely accessible/open access (OA) resources, alleviating problems surrounding lack of staff time or expertise. Many of these resources are already important parts of collections and will only continue to grow in importance. Freely accessible/OA resources allow for a more diverse representation of content, both by subject and format type, and allow a wider array of authors to have their work appear in library collections. This case study will provide a review of freely accessible/OA policies in other libraries, describe why these resources are important to add to our collections, discuss challenges libraries face with managing these resources, and explain how Duke University Libraries is addressing some of these challenges through the development of a policy.     

Enhancing Access to Rare Journals: Cover Images and Contents in the Online Catalog

Abstract

At the University of Colorado at Boulder University Libraries, the Special Collections and Cataloging and Metadata Services Departments have been testing Innovative Interfaces' Millennium Media. In a recent project, librarians and staff digitized cover images and tables of contents for issues of selected journals from the Tippit Collection and linked the digitized enhancements to the catalog records for the associated titles. This article reviews the steps involved with the project, shows the results, and describes where this now ongoing effort will fit in the workflow of the departments involved.     

E-journal Management Systems

Abstract

Electronic journals are being added to library collections at exponential rates. Recent developments in e-journal management systems offer libraries a variety of solutions for enhancing the visibility and flexibility of their electronic journals. This article examines and compares Serials Solutions, JournalWebCite, TDNet, and Serials Cybrarian, four current e-journal management programs that create and integrate multiple lists of journal titles, regardless of format, into a single list. These systems can reduce or even eliminate common serials control problems for librarians. Readers will gain insights that will enable them to better understand and consider the value of an e-journal management system. Serials Review 2002; 28:176–194.     

Using EZproxy and Google Analytics to Evaluate Electronic Serials Usage

ABSTRACT

The purpose of the study is to evaluate electronic usage statistics for Belk Library at Elon University. The Electronic Resources Office (ERO) collects usage data for all serials—both print and electronic—, ebooks, and electronic databases. This study used ezPAARSE and Google Analytics to analyze the data from our website, and we will use these data to compare our vendor statistics to get a more complete picture of how the library's electronic resources are being used.     

The Cataloging of E-Book Readers: A Service Model-Oriented Approach

Abstract

The popularity of e-book readers has exploded over the past several years, and many libraries have begun purchasing and providing access to these devices for their patrons. A large body of academic literature addresses the popularity of e-book readers and the issues involved with purchasing them and licensing material for them, but there is a relatively slim body of literature regarding the cataloging of e-book readers. At present, there is no uniform approach to cataloging e-book readers and libraries are currently employing a number of different methods. This article will describe the approach to cataloging e-book readers adopted at the Z. Smith Reynolds Library of Wake Forest University, which is based on the local service model for e-readers that takes into account how patrons are expected to use the devices as well as licensing concerns about the use of titles on e-readers. In order to make the devices discoverable for patrons with a minimum of confusion, certain unusual cataloging practices are employed (such as coding e-readers as “realia” but giving them a general material designation (GMD) of “electronic resource”). This article argues that the RDA code should accommodate e-book readers by creating carrier types that accurately describe these devices in a way that patrons can understand.     

Scoring the Quality of E-Serials MARC Records Using Java

ABSTRACT

In 2015, the University of Illinois at Urbana–Champaign (UIUC) adopted a policy of cataloging electronic serials in the online catalog to represent the Library's large electronic journal holdings. Historically there had been no consistent policy of cataloging e-serials at UIUC, so this decision also required retroactive cataloging of the Library's existing holdings. In order to add the more than 100,000 titles to which the library has access, batch searching and bulk loading records are necessary. This can be particularly challenging with serials records, due to bibliographic changes (such as title and publisher) and record duplication in OCLC WorldCat. This column describes a Java program, written by the author, which aids in selecting high-quality records from batch searches to be bulk loaded into the catalog. The program scores the quality of Machine-Readable Cataloging Record (MARC) records based on data in a select number of fields and discards records that fail to meet minimum criteria, such as correct format or language of cataloging. The program ultimately ensures that certain base criteria are met, while creating more efficiency in the process of bulk loading e-serials records.     

Data-Informed Collection Decisions Using R

ABSTRACT

Collection decisions can seem daunting to a librarian who is new to the job. In charge of many new-to-her subject fund codes, the author wanted to understand what had been previously purchased using these funds and how to effectively manage a custom ebook collection. The author used the R programming language to clean and merge purchase and usage data. This article will provide an overview of tasks in R that can be leveraged for making data-informed collection decisions and for sharing information with colleagues.     

Rethinking Print Periodicals Holdings Retention Policy in Small Academic Libraries

Abstract

Collection development policies in small academic libraries may lack a formal policy statement about print periodical holdings retention. However, there is a need for a distinct policy about print periodicals holdings and their retention. Periodicals collections at academic libraries have been greatly affected by publishers’ decisions to discontinue print journal formats and move to online-only electronic versions. The move from one format to another produces challenges to the retention of an effective print periodicals collection. Given these continuous changes in publication format, it is necessary for academic libraries to rethink their print periodicals holdings retention. This article will present a literature review on and case study of periodicals collection management and explore strategies for developing holdings policies and guidelines for retention. It will argue that collection development policies ought to include a separate policy for the print periodicals collection and that unlike their reputation for being time-consuming and inflexible, periodical retention policies can improve flexibility and guide in decision making, helping to preserve core titles and acquire new titles that support academic programs and the work of the college community.     

“Living with electronic data interchange: Implementation and practical applications for EDI from the perspective of the ILS vendor,the librarian,and the book vendor,” a report from the ALCTS,automated acquisitions/in-process control systems discussion group session at the ALA midwinter conference,January 1996

Abstract

The libraries in the Western North Carolina Library Network (WNCLN) seek effective ways to provide patrons with a complete list of electronic journals provided through their various aggregator services, so patrons can determine e-journal access to article citations. The WNCLN libraries (Appalachian State University, the University of North Carolina at Asheville, and Western Carolina University) accomplished this through their shared catalog (Innovative Interfaces, Inc. [INNOPAC]), data provided by Serials Solutions, and local computer programming. Brief MARC records, with locally created key titles, provide an interim solution to the complexities of aggregator services. Serials Review 2002; 28:108–112.     

Effectively Evaluating the Accessibility of Electronic Monographs Using VPATs and Other Resources at the College of Staten Island Library- CUNY

Abstract

This study, building upon previous research work at the College of Staten Island (CSI) library, attempts to evaluate the accessibility of select digital monograph platforms and file formats utilized at the City University of New York (CUNY). The usability of CSI library’s locally developed ER-ACT tool to assist librarians with limited technical knowledge to review VPATs and to perform simple testing was also evaluated with challenges and successes reported. It was determined that the use of color-coded results in this study can help identify serious accessibility issues within ebooks and to communicate the results within libraries to assist with collection development decision-making. The study also includes a review of new court rulings related to accessibility issues in higher education and discusses where accessibility staffing reports in terms of job roles and duties held by university professionals. The testing of the accessibility of library ebooks, with various accessibility tools, are reviewed within the context of Section 508 revisions and new VPAT standards.     

E-serial Titles That Disappear

Abstract

CONSER (Cooperative Online Serials Program) members are currently dealing with the problem of how to catalog electronic journals that over time do not retain their titles on earlier issues. The dilemma for catalogers is whether to use the successive entry rules of AACR2 (Anglo-American Cataloging Rules) for serials or to apply the latest entry approach used for integrating resources. CONSER members are currently working on a discussion paper that will weigh the pros and cons of successive and latest entry to be presented at the CONSER Operations Committee meeting in May 2002. Discussion of the issues will provide the background for a Library of Congress Rule Interpretation. Serials Review 2002; 28:222–224.     

Tabloids

Abstract

Comic books and libraries do not seem to get along, at least not in North American libraries. Aside from a few dozen specialized, noncirculating research collections, retrospective comic book holdings remain virtually unknown as a library resource.1 Browsing collections of current comic books are equally rare in public, school, and college libraries. In a 1984 article, comic book bibliographer Randall Scott observed, “In most communities, if you want to read or refer to a comic book, you have to buy it.” Librarian Doug Highsmith concurred, writing in 1992 that public libraries carrying the latest issues of popular comics titles are “still the exception rather than the rule.” Both statements remain fundamentally true today.