Understanding the Ecological Validity of Relying Practice as a Basis for Risk Identification

Understanding the reliability of hazardous organizations and their protective systems is central to understanding the risk they produce. Work on “high reliability organization” has done much to illuminate the conditions in which social organization becomes reliable in highly demanding conditions. But risk depends just as much on how relying entities do their relying as it does on the reliability of the entities they rely on. Patterns of relying are often opaque in sociotechnical systems, and processes of relying and being relied on are mutually influencing in complex ways, so the relationship between relying and risk may not be at all obvious. This study was an attempt to study relying as a social practice, in particular analyzing how it had ecological validity in a social organization—how practice was responsive to the conditions in which it took place. This involved observational fieldwork and inductive, qualitative analysis on an offshore oil and gas production platform that was nearing the end of its design life and undergoing refurbishment. The analysis produced four main categories of ecological validity: responsiveness to formal organization, responsiveness to situational contingency, responsiveness to information asymmetry, and responsiveness to sociomateriality. This ecological validity of relying practice should be a primary focus of risk identification, assessing how relying can become mismatched to reliability in certain ways, both when relying practice is responsive to circumstances and when it is not.     

The New CEO and the Post‐succession Process: An Integration of Past Research and Future Directions

The early tenure of a new Chief Executive Officer (CEO), also referred to as ‘the CEO post‐succession process’, is a critical phase in the history of an organization, because it is associated with a high rate of organizational failure and CEO dismissal. Research on this important process has grown rapidly over the last decade, focusing particularly on the question of how the match between the CEO, the organization and the environment is created in the post‐succession process. Yet, the respective literature is highly fragmented, which suggests that there is a need for a systematic review and evaluation of existing works. Adopting the conceptual vocabulary of the practice perspective, the authors review this literature in terms of what it reveals about (1) the practices adopted by new CEOs and other actors involved in the post‐succession process, (2) the properties of the key practitioners involved, and (3) the practical context of the post‐succession process. This review suggests that new CEOs are primarily involved in practices aimed at integrating the new CEO into the organization, and practices aimed at realigning the organization with its environment. The important insights that the existing literature affords are identified, and the gaps in this body of research are highlighted. On this basis, a concrete research agenda is developed in terms of topics, methodologies and theories.     

The War of the Woods: Facilitators and Impediments of Organizational Learning Processes

This study examines unfolding organizational learning processes at MacMillan Bloedel, a company which, after years of resisting stakeholder pressures for change, disengaged from the field’s dominant paradigm and developed a new solution. We elaborate the Crossan, Lane and White multi–level framework of organizational learning processes, finding support for the four feedforward learning processes they identified (intuiting, interpreting, integrating and institutionalizing), and adding two action–based learning processes: ‘attending’ and ‘experimenting’. We introduce the concept of a ‘legitimacy trap’ to describe an organization’s over–reliance on institutionalized knowledge when external challenges arise. The trapped organization rejects external challenges of its legitimacy when it perceives the sources of those challenges to be illegitimate. Feedforward learning is blocked as the organization escalates its commitment to its institutionalized interpretations and actions. Taking a grounded theory approach, we discuss how individuals attend to new stimuli and engage in intuiting about them, how groups interpret, experiment with and integrate new solutions, and how the firm validates and institutionalizes the successful solution. Facilitators and impediments of each of these learning processes are identified. Our additions to the model recognize the importance of context in organizational learning processes, and suggest how power may impact organizational learning.     

Team-Entwicklung in der Supervision zwischen Fallarbeit und Organisationsentwicklung

Team development in supervision — between case-work and organization developmentTeam development in the supervision for different groups in one organization is necessary on the one side for better coordination of the member’s work in professional teams, on the other side for the support of all co-worker’s cooperative self-government. In this article at first it will be shown, which concept the Psychodramatical supervision can offer for this work. In the second part it can be demonstrated by a detailed case-report, how this concept has influenced the concrete proceeding of the supervisor.     

The politics of mean

Since mid-1990, there have been many signs that politics--especially relationships between middle management and the troops--have changed from annoying but rarely lethal to Mean, as in ornery, ugly, and sometimes downright grisly. Part of this has to be recession-related, but part comes from top management's attention having been diverted to survival issues. The loser has been the individual contributor in the organization. In laying out the reasons for this distressing turn of events, the author provides clear-cut advice on how to overcome it.     

Lessons from life. The biology of business transformation

Biology and business face similar challenges when it comes to change. Living organisms experience constant change. And successful health care organizations must be ready and willing to embrace transition if they are to survive. Take an in-depth look at the biology-to-business metaphor and see how to better manage information technology changes in your organization.     

Diffusion in the Face of Failure: The Evolution of a Management Innovation

Recent work has questioned the institutional model of management innovation by highlighting interactions between the field‐level actors engaged in diffusing innovations and implementation of the innovation at organization level. Focusing on the adaptation of management innovations to their context, rather than their creation, we review this work and use it to analyse the global diffusion of resource planning (RP), counter posing this case with the widely studied example of total quality management. Both of these innovations experienced a high level of failure when implemented by organizations. Total quality management's diffusion was characterized by a ‘boom and bust’ cycle. RP, however, has continued to spread globally in the form of its variants: MRP, MRPII and ERP. Our analysis seeks to account for the long‐run diffusion of RP through a processual model which highlights the interplay between RP's discursive framing at field level, the affordances of the innovation itself and its adaptation within organizations. This demonstrates how objectifying RP in software not only helped to spread the innovation but also allowed field‐level actors to differentiate its development as a successful innovation from the many failures experienced by organizations attempting to adapt it.     

The Use of Anthropomorphizing as a Tool for Generating Organizational Theories

Abstract

Despite admonishments that anthropomorphizing represents a serious error in scientific thinking, this review shows that anthropomorphizing has been a critically important tool for developing influential theories in organization studies. Analyzing the literatures related to organizational identity and organizational knowledge reveals how organization theorists build on their rich and highly accessible understanding of humans (i.e. the self and others) to (1) make guesses and sense of organizational anomalies, (2) articulate theoretical mechanisms to build stronger theories, and (3) create plausible stories that facilitate sensegiving. Our review shows how some theorists by using particular approaches were able to use anthropomorphizing to generate new organizational theories, yet anthropomorphizing does not always lead to such salutary outcomes. Anthropomorphizing is less likely to enhance theorizing in organization studies when the theorist does not sufficiently doubt their guesses about organizational phenomena, fails to develop stronger explanations of the “how” and “why” of the theory thereby only partially exploring the social mechanisms underlying the proposed relationships, and fails in their attempts to tell the theory's “story”. We conclude with a discussion of the conditions under which anthropomorphizing is more or less effective.     

The Scott Bader Commonwealth: Putting people first

Scott Bader is a ‘commonwealth’ whose members are the workforce (including directors and managers) running a successful business on commercial lines. In 1951, the company's founder transferred ownership to the Commonwealth in such a way as to create an organization which operates for the common good of all who work for it and the benefit of the community. The Scott Bader Commonwealth provides a study in how, even in an age of harsh commercial realism and self interest, it is possible to work to combine both commercial and social ideals.     

Verordnetes Coaching — und Möglichkeiten und Grenzen zur Organisationsentwicklung

Prescribed coaching — and chances and limits of organization development On the basis of two case studies it is shown how and under which conditions ?prescribed coaching“ can become effective for the coachee as well as for the organization. With that the Kühl-thesis, coaching was nothing but a placebo for the organisation, is at least partly refuted.     

The Bias of Structures: How Multidivisional Organizations Work in the Public Sector

This paper discusses the unexploited possibilities that organization theory offers for explaining the policy output of public-sector organizations. Although political scientists frequently argue that organization matters, exactly how it matters remains unresolved. To investigate this issue, the concept of the multidivisional organization (M-form) is applied to the public sector. Three dimensions of the M-form are identified for closer inspection: 1) the structure-strategy relationship, 2) the managerial or leadership dimension, and 3) the external-relations dimension. Several empirical examples are used to demonstrate that the M-form exerts an independent impact on policy output. While the M-form allows a single organization to perform multiple functions, it also works against crosscutting policies and is inclined toward clientelism and capture. The use of the M-form concept is beneficial for political science analyses in that it requires paying greater attention to the “internal life” of governmental and public-sector organizations.     

Institutional Fleecing: The Slow Death of Dutch Provinces

Many theories on organizational change depart from the assumption of change for the better, that is, change in order to gain a stronger position in relation to its competitors, to become more effective or efficient, or at least to improve the organization. It is our idea that the theories developed on this basis are biased. Contrasting to this dominant approach, this article gives a longitudinal analysis of the development in an organization in decline. It is directed at explaining the downfall of a Dutch province. In the medieval empire of Charlemagne it was one of the most powerful duchies of Europe. Later it became one of the seven provinces in the powerful Dutch Republic, and nowadays it has lost nearly all its tasks and functions. Departing from neo-institutional theory this paper seeks the major causes for this downfall and specifies some of the relations in the theoretical model of punctuated equilibrium. It concludes that the historical institutional dynamics can be seen as a self-enforcing process in which punctuations can be explained by the increasing distance between individual preferences within the organization, and the pressures originating from developments in the environment.Dr. M.S. de Vries is professor in Public Administration at the Radboud University Nijmegen. Address: Thomas van Aquinostraat 5 (room 5.1.56). P.O. Box 9108, 6500 HK Nijmegen, The Netherlands, tel;++31 24 3615691.     

The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda

Over the last three decades, customer experience (CE) has developed from a burgeoning concept to a widely recognized phenomenon in terms of both research and practice. To account for the complexity of consumption decisions, the CE literature encompasses both the rational information processing approach to consumer decision‐making and the experiential approach, which includes emotions, feelings and sub‐consciousness. The authors classify and examine CE research on two levels. Studies on static CE analyze experiences during touchpoints at one point in time, while studies on dynamic CE assess how experiences evolve over time. Furthermore, both static and dynamic CE research take place from two distinct theoretical perspectives: the organization and the consumer. As both theoretical perspectives essentially deal with the same phenomenon – the organizational perspective with the creation of CEs and the consumer perspective with the perception of customer experiences – there is potential for a productive symbiosis between them. The authors propose that connecting insights from both perspectives can contribute to a better understanding of what constitutes a CE for consumers and how firms can effectively manage it. First, the authors discuss the development of CE and argue that it has evolved into a broad and fragmented ‘umbrella construct’. Second, after distinguishing and defining static and dynamic CE, they systematically evaluate the state of knowledge in both the organizational and consumer perspectives. Finally, they develop an agenda for future research that integrates the consumer perspective into organizational CE research.     

Pluralism in Organizations: Learning from Unconventional Forms of Organizations

The bureaucratic organization is still regarded as the conventional organizational form, but is ill‐suited to an increasingly pluralistic world. Research on the variety of organizational forms has increased dramatically over the past three decades and offers the potential to understand better how pluralism is manifested and managed within organizations. However, this research remains fragmented. The purpose of this paper is to review and synthesize research on unconventional organizations to explore how organizations resolve or attenuate the tensions related to pluralism. Drawing from research in leading management journals, it covers seven distinct literatures: ‘referent organization’, ‘temporary organization’, ‘pluralistic organization’, ‘meta‐organization’, ‘bridging organization’, ‘hybrid organization’ and ‘field‐configuring event’. For each literature, the authors trace the genealogy of the key concepts and review their distinct insights regarding organizational pluralism. They then synthesize and discuss their collective contributions and conclude with avenues of research for pluralism in organizations.     

网络组织风险传导的动态演化路径研究

网络组织是一个对风险高度敏感的交叉复杂系统,一方面风险具有客观必然性,另一方面风险极易在网络组织内部传导,各种风险在内外力的交互作用下会迅速扩张,因而风险传导机理如何、其动态演化路径如何等就成为能否实现协同效应的关键。本文基于网络组织风险传导具有路径依赖性的特征,利用泛函分析从时间维度推演风险传导的动态演化过程,构建网络组织风险传导路径模型,并运用具有典型网络组织特征的企业集团网络数值算例进行验证,为更好地控制风险、探寻疏通渠道、实现资源的有效配置提供新的洞察。     

The Zen of physician initiatives

Many physicians today feel ravaged by the brutal speed with which change has been occurring. They see the beliefs and practices of a lifetime being abandoned and replaced by the flavor of the month, management du jour. But if you are willing and able to take the brave step of approaching your physicians without an agenda, meeting with them to listen to their concerns, and can also avoid hanging a lightning-rod label on every bright new idea that comes out of the sessions, you'll be on the way to effective new management. This new style is a "Zen" approach (but don't give it that label) that lets real collaboration come into the place that is supposed to be all about healing--the health care organization. From "never call it anything" to "stay with them until they get it," ideas on how to be a Zen manager are presented, with the ultimate goal of truly partnering with physicians and infusing them with a desire to move beyond the frustration and disenchantment they are feeling.     

The role of goal acceptance in goal setting and task performance

Goal setting has been widely used to enhance work motivation. This paper discusses the importance of goal acceptance in moderating goal setting effects and shows how workers' acceptance of goals can be influenced at various stages of the progression from goal setting to goal attainment. A heuristic organization of goal acceptance strategies is proposed as a basis for extending the theoretical framework underlying goal setting research.     

网络组织的内涵、特征与构成要素

网络组织作为一种新型的组织形式,已成为理论界研究的热点问题,也涌现出大量的研究文献,但综观国内外的研究,尚未对网络组织的内涵、特征与构成要素等基本问题作出统一而明确的回答。本文在综合已有研究成果的基础上,对网络组织的本质内涵进行了科学界定,并总结分析了其基本特征与构成要素。     

Managing to Reinvent Strong Publicness in a Privatized World

How can a specialized public organization, of which the operational sector has been brutally fragmented and privatized, maintain its unity and publicness? The paper looks at how the British Transport Police (BTP) has adapted to the fragmentation and privatization of British Rail since 1993. The fact that the BTP has remained public and national is all the more surprising since a return to the pre-World War II configuration, with each Train Operating Company (TOC) having and running its own police, could be technically envisaged. The answer to the initial question is quite simple. The police organization under examination has intelligently reinvented its publicness, with the negotiated assent of its referring political and economic authorities.