Intermediaries in the relevance-gap debate: A systematic review of consulting roles

A highly contested issue in management science is its relevance to practice. Despite third parties’ potentially significant role in changing the interaction between divided parties, the long-standing literature on the relevance gap has paid third parties little systematic attention. Drawing on a boundary-spanning perspective, and the concept of brokerage in particular, we review how the consultant role is discussed as an intermediary third party between management science and management practice. Based on a systematic literature review of 133 articles, we identify different intermediary consultant roles linking management science to management practice. Our findings detail how the practices associated with intermediary consultant roles performed by academics or practitioners relate to several key relevance criteria, how management knowledge flows when including intermediaries and how intermediaries in different roles relate to different audiences. Based on the findings, we develop a third-party model of intermediary consultant roles and knowledge flows. The model indicates the theoretical significance of third parties in shaping the interaction and knowledge flows between management science and management practice and has theoretical implications for understanding the persistence of the relevance gap. Regarding practical implications, we suggest how management scientists could target third parties as new key practitioner audiences. Considering third parties, and thus moving away from a two-party view, opens up promising directions for further research on the roles and role shifts of various intermediary actors and on how different intermediary audiences may appreciate different types of academic knowledge.     

双渠道供应链中紧俏产品升级成本分担演化博弈分析

针对一个制造商和一个零售商所组成的双渠道供应链系统,本文运用演化博弈模型研究了供应链企业在紧俏产品升级成本分担中的产能分配问题,比较了无合作机制以及引入合作机制下供应链系统的演化稳定策略。研究发现：当无合作机制时,供应链系统根据不同的产能分配范围最终会稳定在以下3种策略上：(制造商投资,零售商不投资)、(制造商不投资,零售商投资)以及(制造商不投资,零售商不投资);当引入合作机制时,供应链系统在一定的产能分配范围内最终会稳定在双方共同投资的策略上。本文还通过算例分析了无合作机制时销售新产品的增加值以及产品升级成本对演化稳定策略的影响;产能分配比例,新产品批发价格对单方面投资概率的影响;引入合作机制下分享比例对共同投资为演化稳定策略时的影响。     

Supervisor undermining and submissive behavior: Shame resilience theory perspective

This study investigates the underlying mechanism between supervisor undermining and employee submissive behavior by proposing and testing a serial mediation moderation model. We suggest shame and selfcriticism as an explanatory mechanism between supervisor undermining and submissive behavior, and employee resilience as a coping mechanism between feelings of shame and self-criticism. We employed Shame Resilience Theory to explain the proposed model that states how supervisor undermining triggers shame among victim subordinates, which turns into self-criticism and ultimately manifests as submissive behaviors. We tested our proposed model on 251 responses from service sector employees in a time-lagged (four intervals) design. We examined different alternative models to test the serial mediation model. The results proved that supervisor undermining leads to employee submissive behavior and shame, and self-criticism serially mediates this relationship. The moderation hypothesis was also proved. Limitations and future research directions along with theoretical and practical implications are given at the end.     

“行高人非”:旁观者不道德侵害“好公民”的原因及其机制探析

组织公民行为是组织成功的关键因素。现有研究主要以"好公民"为视角,探讨了组织公民行为的前因与后果,至今少见从第三方(旁观者)视角的组织公民行为研究。对旁观者而言,他们可能对"好公民"的组织公民行为本身、动机以及结果形成负面认知,因而可能做出伤害"好公民"的不道德行为。为系统探讨组织公民行为的这种不道德旁观者效应及其机制,本研究提出了在"认知-情感-行为"框架下研究"旁观者不道德侵害好公民"之问题的新思路,分别依据社会比较理论、情感事件理论以及归因理论分析了这一现象的原因和过程机制。这一前瞻性的探索工作,不仅剖析了旁观者为什么以及如何对"好公民"做出不道德行为,而且也为研究"组织公民行为的黑暗面"探究了一种新的可能方向,推动了组织公民行为的理论发展和创新。     

多层次导向的真实型领导对员工与团队创新的影响机制研究

"德才兼备"是中国评价领导者的重要内容,学者多关注团队领导者的"才"对创新的影响,鲜有研究探讨领导者的"德"与创新的关系。真实型领导与德才兼备中的"德"有着较好契合,本研究以113个研发团队的领导者及其574名员工为被试,运用多层次研究方法,探究真实型领导对创新的作用及机制。结果表明,个体导向的真实型领导透过上级支持对员工创新结果具有显著促进作用;团队导向的真实型领导透过团队协力对员工个体创新行为和团队整体的创新均有显著促进作用。本文提供了在中国情境下真实型领导对创新的多层次影响机制。     

CONTROL RIGHTS IN COMPLEX PARTNERSHIPS

This paper develops a theory of the allocation of authority between two players who are in a complex partnership, that is, a partnership which produces impure public goods. We show that the optimal allocation depends on technological factors, the parties’ valuations of the goods produced, and the degree of impurity of these goods. When the degree of impurity is large, control rights should be given to the main investor, irrespective of preference considerations. There are some situations in which this allocation is optimal even if the degree of impurity is very low as long as one party’s investment is more important than the other party’s. If the parties’ investments are of similar importance and the degree of impurity is large, shared authority is optimal with a greater share going to the low‐valuation party. If the importance of the parties’ investments is similar but the degree of impurity is neither large nor small, the low‐valuation party should receive sole authority. We analyze an extension in which side payments are infeasible. We check for robustness of our results in several dimensions, such as allowing for multiple parties or for joint authority, and apply our results to interpret a number of complex partnerships, including those involving schools and child custody.     

R&D员工领导创新期望、内部动机与创新行为研究

在现代组织行为研究领域推动员工创造、创新的组织行为研究是一个热点问题。本文通过对我国跨地区企业研发员工的问卷调查研究对领导创新期望、员工内部工作动机及其创新行为间的关系进行了实证探讨。研究发现,在我国背景下,直属领导对下属员工的创新期望、员工之间横向交换对研发员工创新的行为都具有正向预测作用,其中员工内在工作动机在领导创新期望、员工横向交换对员工创新行为的作用路径关系中起到中介效应。本研究的调查结论不仅有助于加深我们对组织内员工创新行为推动和作用机制的深入了解,同时也会对我国企业,特别是高新技术企业推动员工创新的管理实践提供借鉴。     

Relational Contracts and the Nature of Market Interactions

We provide evidence that long‐term relationships between trading parties emerge endogenously in the absence of third party enforcement of contracts and are associated with a fundamental change in the nature of market interactions. Without third party enforcement, the vast majority of trades are initiated with private offers and the parties share the gains from trade equally. Low effort or bad quality is penalized by the termination of the relationship, wielding a powerful effect on contract enforcement. Successful long‐term relations exhibit generous rent sharing and high effort (quality) from the very beginning of the relationship. In the absence of third‐party enforcement, markets resemble a collection of bilateral trading islands rather than a competitive market. If contracts are third party enforceable, rent sharing and long‐term relations are absent and the vast majority of trades are initiated with public offers. Most trades take place in one‐shot transactions and the contracting parties are indifferent with regard to the identity of their trading partner.     

NORM ENFORCEMENT: ANGER,INDIGNATION, OR RECIPROCITY?

The enforcement of social norms often requires that unaffected third parties sanction offenders. Given the renewed interest of economists in norms, the literature on third‐party punishment is surprisingly thin. In this paper, we report the results of an experiment designed to replicate the anger‐based punishment of directly affected second parties and evaluate two distinct explanations for third‐party punishment: indignation and group reciprocity. We find evidence in favor of both, with the caveat that the incidence of indignation‐driven sanctions is perhaps smaller than earlier studies have hinted. Furthermore, our results suggest that second parties use sanctions to promote conformism while third parties intervene primarily to promote efficiency.     

Managing Employee Compliance with Information Security Policies: The Critical Role of Top Management and Organizational Culture*

We develop an individual behavioral model that integrates the role of top management and organizational culture into the theory of planned behavior in an attempt to better understand how top management can influence security compliance behavior of employees. Using survey data and structural equation modeling, we test hypotheses on the relationships among top management participation, organizational culture, and key determinants of employee compliance with information security policies. We find that top management participation in information security initiatives has significant direct and indirect influences on employees’ attitudes towards, subjective norm of, and perceived behavioral control over compliance with information security policies. We also find that the top management participation strongly influences organizational culture which in turn impacts employees’ attitudes towards and perceived behavioral control over compliance with information security policies. Furthermore, we find that the effects of top management participation and organizational culture on employee behavioral intentions are fully mediated by employee cognitive beliefs about compliance with information security policies. Our findings extend information security research literature by showing how top management can play a proactive role in shaping employee compliance behavior in addition to the deterrence oriented remedies advocated in the extant literature. Our findings also refine the theories about the role of organizational culture in shaping employee compliance behavior. Significant theoretical and practical implications of these findings are discussed.     

辱虐管理、心理安全感知与员工建言

基于中国组织情境中辱虐管理对员工建言行为影响的研究,认为企业上级领导实施辱虐管理,首先会削弱员工的心理安全感,继而影响员工建言行为,心理安全感知是辱虐管理与员工建言之间的关系的中介。此外,研究结论还表明,辱虐管理对心理安全感知的削弱作用会受到员工不确定性规避特质的影响,对于高不确定性规避的员工而言,企业上级领导实施辱虐管理,此类员工感受到的"心理不安全"更强。最后,以来自新疆维吾尔自治区2家石化企业中的258名员工和102名上级领导的配对数据验证了以上理论假设。     

Performance Related Pay in Practice: A Critical Perspective1

This paper discusses the use of performance related pay (PRP) as a means of control over the relationship between effort and reward. Taking a critical perspective, it describes how the implementation of PRP in a UK-based electronics company has been used as a device to remove trade union influence in wage-setting arrangements and to effect changes in employee behaviour. The opinions of supervisors, line managers, personnel managers and shop-floor staff are discussed and the implications for management control are assessed. The paper concludes that from management's perspective the PRP system appears to have been a success, for it has in some cases ‘commercialized’ the relationship between effort and reward, and has pre-empted expressions of employee resistance.     

PARTY FORMATION IN SINGLE‐ISSUE POLITICS

We study the implications of economies of party size in a model of party formation. We show that when the policy space is one‐dimensional, candidates form at most two parties. This result does not depend on the magnitude of the economies of party size or sensitively on the nature of the individuals' preferences. It does depend on our assumptions that the policy space is one‐dimensional and that uncertainty is absent; we study how modifications of these assumptions affect our conclusions. (JEL: D70, D72)     

基于员工视角的企业社会责任对工作投入影响的实证研究

构建了企业社会责任、组织认同和工作投入三者之间的研究模型,并基于员工视角将企业社会责任分为员工、消费者和环境3个维度,将组织认同分为认知、评价和情感3个维度,发现企业对员工和消费者履行社会责任对工作投入均呈显著的直接正向影响;履行环境责任对工作投入的直接影响并不显著,但可通过情感性组织认同对工作投入产生显著正向影响。研究结果表明,企业履行社会责任并非负担,而是提升员工工作投入度和向心力的重要内部行销工具。企业亦有必要加强履行社会责任的内部宣传,这样既可增强员工对企业的认同,从文化情感上吸引员工,又可提升员工的工作投入程度。     

PARTY CUES IN ELECTIONS UNDER MULTILEVEL GOVERNANCE: THEORY AND EVIDENCE FROM US STATES

In federal countries, voters’ ability to evaluate the performance of their leaders might be reduced when different levels of government shape policy outcomes. This can blur political accountability. In this article, we analyze how party cues (i.e., politicians’ party membership acting as a cue towards their characteristics) affect voters’ incomplete information in a federal setting. We theoretically show that party cues allow indirect inference regarding politicians using observed policy outcomes, and can alleviate the accountability problem. Empirical evidence from US presidential election results across all 50 US states over the period 1972–2008 supports this proposition. However, party cues also have a downside in that they may reduce politicians’ effort, particularly when politicians at different levels of government are from different parties.     

An Integrative Review of Employee Voice: Identifying a Common Conceptualization and Research Agenda

Employee voice has been studied across a diverse range of disciplines, generating an extensive body of literature on the topic. However, its conceptualization across the disciplines has differed, resulting in a lack of integrative theories and frameworks on employee voice. The main objective of this paper is to conduct a multidisciplinary review of the academic research on employee voice, to show where there is an opportunity to adopt and adapt the findings and research on employee voice within alternate disciplines, and to demonstrate how this may lead to more common ground in the conceptualization of employee voice. This review focuses on an analysis of the Human Resource Management/Employment Relations and Organizational Behaviour disciplines' conceptualization of employee voice, beginning with the identification of where the disciplines diverged in their concept and study of employee voice. Further, it maps their similarities and differences, on the basis of motive, content, mechanism, target and management of voice. Finally, it identifies opportunities to incorporate the alternate disciplinary perspective and proposes a conceptual model, which addresses the blind spots in each discipline. It is proposed that the consideration of formal and informal employee voice in future studies will enable the better integration of voice research.     

Optimal Control of Selling Channels for an Online Retailer with Cost‐per‐Click Payments and Seasonal Products

The problem studied in this paper is a predigestion of the decision faced by online retailers (etailers) that advertise on publisher or comparison‐shopping websites. An etailer may sell its product not only through its online and bricks‐and‐mortar stores, but also through the websites of one or more third parties (e.g., Yahoo.com). However, the etailer has to pay a certain amount to such third parties in an action‐based payment scheme, such as a cost‐per‐click (CPC) scheme. Under the CPC scheme, payment is based solely on click‐throughs, which means that the etailer pays only when a shopper clicks through to the product page of its website. Only a fraction of such clicks lead to actual sales. The extra cost that is associated with shoppers who first click through to the third‐party websites makes them less attractive as customers than those who directly visit the etailer's online store. Moreover, the CPC rate for a prominent placement is normally set by competitive bidding, and thus varies over time. Therefore, the etailer needs to decide dynamically whether or not to list on a third‐party website. The structural properties of the optimal policy are discussed, and numerical examples are given to show the revenue impact of dynamic listing control.     

Giving as Good as They Get? Organization and Employee Expectations of Ethical Business Practice

Corporate malpractice and malfeasance on an unprecedented scale have brought ethical issues to the fore and accentuated demands from activists, governments, and the public for greater corporate social responsibility (CSR). The predominant response of researchers and policymakers has been to focus on the external impact of business operations and the merits of regulation or persuasion in achieving more responsible practice in these areas. In this article, we focus on a less well explored aspect of CSR, namely the evaluation of an organization's CSR activities by its internal stakeholders (i.e., employees). Salient CSR literature is reviewed to differentiate between CSR and ethical business practice (EBP), conceptualizing the latter as the internal manifestation of CSR as represented by an organization's values and vision, strategy and policy, systems and procedures, and people management practices. This article assesses organizational espousal of EBP in three ways: how successfully it is communicated to employees, how closely espousal aligns with employee expectation, and how this evaluation impacts on employee commitment. Our research approach aligns with and extends previous work in this area that identifies the likelihood of a “false consensus bias” by managers in assuming congruence between organization espousal of EBP and employee expectation. A conceptual model is offered to explain possible employee responses to an organization's EBP. This relates organization espousal of EBP to employee assessment of its salience to identify three positions on commitment that employees can adopt—abrogated, continuance, and affective commitment—together with their likely behavioral implications. The analysis generates a series of research questions and related areas of exploration to empirically test the conceptual model.     

How Leaders Affect Followers’ Work Engagement and Performance: Integrating Leader−Member Exchange and Crossover Theory

Drawing on leader?member exchange and crossover theory, this study examines how leaders’ work engagement can spread to followers, highlighting the role of leader?member exchange as an underlying explanatory process. Specifically, we investigate if leaders who are highly engaged in their work have better relationships with their followers, which in turn can explain elevated employee engagement. For this purpose, we surveyed 511 employees nested in 88 teams and their team leaders in a large service organization. Employees and supervisors provided data in this multi‐source design. Furthermore, we asked the employees to report their annual performance assessment. We tested our model using multilevel path analyses in Mplus. As hypothesized, leaders’ work engagement enhanced leader?member exchange quality, which in turn boosted employee engagement (mediation model). Moreover, employee engagement was positively linked to performance and negatively linked to turnover intentions. As such, our multilevel field study connects the dots between work engagement research and the leadership literature. We identify leaders’ work engagement as a key to positive leader?follower relationships and a means for promoting employee engagement and performance. Promoting work engagement at the managerial level may be a fruitful starting point for fostering an organizational culture of engagement.     

化被动为主动:共享型领导对员工主动变革行为的影响及作用机制研究

如何让员工将其工作角色外的行为,如主动变革行为,视为其角色内的行为越来越受到学者和管理者的关注。主动变革行为是指个体通过自愿的和建设性的努力来影响组织功能改变的行为,属于一种挑战性的组织公民行为。尽管以往研究对员工主动变革行为的影响因素进行了一些探讨,但主要聚焦于正式垂直领导和个体因素,鲜有研究关注团队情景因素对其的作用效果。通过问卷调查法,以69个部门和262名员工的配对数据为样本,本研究考察了共享型领导对员工主动变革行为的影响及作用机制。跨层次分析结果表明:(1)共享型领导对员工主动变革行为有积极影响;(2)主动变革行为的角色定义与和谐工作激情会分别中介共享型领导与员工主动变革行为之间的关系;(3)领导-成员交换质量会分别调节共享型领导与员工角色宽度自我效能与和谐工作激情之间的关系,领导-成员交换质量越高,共享型领导对员工角色宽度自我效能与和谐工作激情的积极作用越显著;(4)领导-成员交换质量会调节共享型领导通过角色宽度自我效能对员工主动变革行为的间接作用,领导-成员交换质量越高,这一间接作用越显著。