The impact of autonomy on information systems planning effectiveness

Autonomy for information systems planning may have an impact on the effectiveness of that planning. Theory Y suggests that when managers have more autonomy, they have greater feelings of ownership, commitment, and responsibility, and thus perform better. A postal survey of 131 chief information officers of US subsidiaries of multinational firms collected data to test hypotheses based on the theory. Data analysis revealed that autonomy for IS planning in general and the strategy selection planning activity in particular significantly predicted IS planning effectiveness. These findings thus extend the theory to a new domain, namely IS planning in multinational firms, and thereby facilitate a better understanding of the management of IS planning. They further suggest that parent managers consider delegating greater autonomy to the managers of their foreign subsidiaries.     

An Exploratory Analysis of the Value of the Skills of IT Personnel: Their Relationship to IS Infrastructure and Competitive Advantage

Determining and assessing the requisite skills of information technology (IT) personnel have become critical as the value of IT has risen in modern organizations. In addition to technical skills traditionally expected of IT personnel, softer skills like managerial, business, and interpersonal skills have been increasingly cited in previous studies as mandatory for these employees. This paper uses a typology of IT personnel skills—technology management skills, business functional skills, interpersonal skills, and technical skills—and investigates their relationships to two information systems (IS) success variables, IS infrastructure flexibility and the competitive advantage provided by IS. The study investigates these relationships using the perceptions of chief information officers (CIOs) from mostly Fortune 2000 companies. The contributions of this study are: IT personnel skills do affect IS success, technical skills are viewed as the most important skill set in affecting IS infrastructure flexibility and competitive advantage, and modularity is viewed as more valuable to competitive advantage than integration. Several explanations are offered for the lack of positive relationships between the softer IT personnel skills and the dimensions of IS success used in this study.     

基于竞争能力理论的企业信息系统战略规划方法

在过去的20多年中,信息系统战略规划一直是学者和管理者关注的热点问题之一,动态多变的竞争环境使传统的信息系统战略规划方法的有效性和适应性面临着挑战.分析了信息系统战略与业务战略的动态关系,简要评述了现有信息系统战略规划方法,基于竞争能力理论提出一种新的信息系统战略规划方法,该方法从竞争能力利用和竞争能力构建视角出发,分为竞争环境分析、业务过程分析、比较等阶段,包括竞争能力的描述和竞争能力比较等分析工具.以某柴油机股份有限公司为例,展示了基于竞争能力理论的企业信息系统战略规划方法的过程和分析工具,讨论了该方法的有效性和适用性.结果表明,基于竞争能力理论的企业信息系统战略规划方法具有动态性、系统性、全面性和认知性等特点.     

Realizing Benefits from Enterprise Resource Planning: Does Strategic Focus Matter?

A key driver of the recent wave of enterprise resource planning (ERP) implementations was the assumption that the integration of business information would provide firms with a competitive advantage, yet concrete business benefits have been uneven across adopting firms. A possible explanation is that although the resource‐based view holds that competitive advantage is derived from inimitable resources, ERP software has become a commodity. Socio‐technical theory suggests that internal organizational resources based on a foundation of ERP technology may be the true drivers of ERP benefits. A firm's strategic configuration is posited to influence the portfolio of organizational competencies available to leverage the benefits of integrated business information, and a number of hypotheses are developed based on the notion that firms with different strategic objectives will realize different operational benefits from the adoption of ERP systems. Survey data from North American manufacturing firms that have implemented ERP systems demonstrate that ERP adopters seeking operational performance improvements are likely to realize these benefits. On the other hand, those seeking external market and supply chain performance improvements must first establish a foundation of internal operational performance improvements before customer satisfaction and supply chain benefits can be realized.     

The Evolving Firm: How Dynamic and Operating Capabilities Interact to Enable Entrepreneurship

In this study, we expand our understanding of firm evolution by focusing on how operating and dynamic capabilities interact through endogenously led changes. The focus on endogenous change complements the current emphasis in the literature on how dynamic capabilities help firms cope with the risk of core rigidities following an exogenous shock. Our comparison of two collaborating firms shows that, at the operating capability level, firms build absorptive capacity in value networks during their product development experiences and this learning needs to be captured at the product portfolio planning level. When this learning is captured and transformed, product portfolio planning acts as a dynamic capability reconfiguring operating capabilities based on beliefs about follow-on entrepreneurial opportunities. Under conditions of endogenous change, dynamic capabilities are guided by a proactive entrepreneurial logic, complementing the need for reactive adaptive responses in circumstances of exogenous change. A key implication is that dynamic capabilities have a more expansive and critical role in the adaptation of firms than previously considered. Our theorizing shows how interactions between dynamic and operating capabilities build the adaptive capacity of the organization.     

反应型和先动型市场导向对产品创新和经营绩效的影响研究

探讨了反应型和先动型市场导向是否影响以及如何影响利用式创新和探索式创新,进而影响企业的经营绩效。对227家制造型企业的问卷调查研究结果显示:①反应型和先动型市场导向及利用式和探索式创新量表在我国制造业环境下具有良好的信度和效度;②2种类型市场导向对2种程度的创新均具有正向影响,其中,先动型市场导向对组织创新和企业绩效的促进作用更为明显;③2种类型的创新都有助于改善企业绩效;④创新均衡对企业绩效的改善也有显著作用。此外,研究为我国制造企业在何种程度上采纳市场导向战略管理工具来改善组织创新和经营绩效,提供了管理上的启示。     

Understanding information systems infrastructure in engineering SMEs: A case study

The benefits of integrated enterprise-wide information systems (IS), such as Enterprise Resource Planning (ERP) systems, are widely accepted. The implementation of such systems in large organisations is established with many in their second or third generation. However, in small to medium-sized enterprises (SMEs) the maturity and extent of their IS infrastructure is less clear. In engineering SMEs, this infrastructure needs to support not only business processes but also the activities of design and manufacture.In this case study, our goal is to provide a better understanding of current IS infrastructure, the functional elements of IS infrastructure, integration and expenditures are explored in ten engineering SMEs. A model of IS functionality is developed and used to identify and classify functional elements within the firms and to compare and contrast the IS infrastructures. The findings are contrasted with the SME literature and conclusions and implications developed.     

企业信息技术能力及其对信息化成功影响的实证研究——基于RBV理论视角

本文研究目的是探讨企业信息技术能力的构成维度、概念测量以及其实现信息化成功的影响机制.基于我国信息化的实践,作者以企业资源理论(RBV)与以往文献为基础,研究并建立了信息技术能力及其对信息化成功影响的理论模型,认为IT基础设施、IT管理技能以及业务/IT之间关系能力三者共同交互并影响了信息技术在企业中的扩散与吸收.作者通过问卷调查法收集数据,运用结构方程模型进行实证分析,分步骤验证了信息技术能力的概念测量模型以及对信息化成功影响的结构关系模型.本研究将有助于指导企业识别和培育核心信息技术能力.从而实现信息化成功及其推动的持续竞争优势.     

How corporate planning responds to uncertainty

This article is based upon an SSRC research project into the influence of computer methods on decision making. During this research, information on the planning systems of a cross-section of British industry was obtained.The paper illustrates how managers in these firms were coping with planning in the present conditions of extreme uncertainty about the future, combined with adverse economic and business conditions. Conventional planning theory, together with some modern observations on it, are briefly described and then the paper shows how, in the firms visited, the structure of planning was more complex than this theory.It goes on to show that today's critical conditions were not leading to management putting aside their plans and computer models and “muddling through’. They were actually leading to an acceleration in the adoption of formal planning and decision making methods but in a somewhat different manner to conventional planning theory.Seven different modes of planning were identified with integrated operational planning being the most common, possibly the most essential to survival and sometimes the only planning possible into today's conditions. A trend to extend the operational plan to 2 to 3 years and to reduce the firm's long range plan from 5 to 3 years was also observed.Long range plans were being considered as planning and decision making tools and not as blue-prints of the firm's future, as accurate long range forecasting was impossible. Three types of strategic planning were identified with that carried out at intervals probably being the most appropriate for medium sized firms in today's conditions.     

The Relationship Between Information System Planning Sophistication and Information System Success: An Empirical Assessment*

Literature on information systems (IS) planning implicitly assumes that a sophisticated IS planning process leads to greater IS success. This paper questions the exclusive reliance on this traditional belief. Instead, because IS planning requires significant organizational resources, prior IS success is essential to convince top management of the importance of IS planning sophistication. Therefore, IS success may influence IS planning sophistication. Several theoretical arguments are advanced in support of this explanation. Data from a survey of 236 academic institutions are used to empirically assess the two alternative directions of the relationship between IS planning sophistication and IS success. Four structural models including the alternative causal directions are evaluated. Two of these models are supported. Together, they imply that for a high level of IS planning sophistication, either the previous ISs should have been successful or the organization should possess advanced information technology capabilities. Thus, empirical results suggest that the explanation presented here (i.e., IS success facilitates IS planning sophistication) provides an equally good alternative to the more traditional explanation (i.e., IS planning sophistication facilitates IS success).     

The Impact of Information System Personnel Skill Discrepancies on Stakeholder Satisfaction

System development efforts depend to a large degree upon how well information systems (IS) managers, IS specialists, and IS users work together in a project team structure. Yet, these individuals frequently work under different perceptions about matters of importance to development, management, and success. This paper introduces a framework for examining IS specialists' skill requirements from a multiple‐stakeholder perspective. Derived from discrepancy theory, the framework concedes that different stakeholders hold a variable set of expectations for IS personnel skill levels as well as a perception of skills held by IS personnel. We examine differences in expectation and performance expressed by each group and describe the impact of the discrepancy on user satisfaction, career satisfaction of IS specialists, and on job performance evaluations by IS managers. Results confirm that a discrepancy between an IS specialist's expectations of skill and their perceived skill self‐proficiency impacts career satisfaction. Similar relations hold for IS managers and users. Since different stakeholders may hold different perceptions, satisfaction of all parties becomes problematic unless a common frame of reference can be determined.     

信息系统规划发起方式的影响因素研究

信息系统规划的发起方式反映规划过程中权力的分解和转移过程,发起方式对信息系统规划的效果有显著影响.识别可能影响信息系统规划发起方式的主要因素,分析这些因素与发起方式之间的关系,提出研究假设,收集125份中国企业的数据,应用线性回归方法进行实证检验.实证研究结果表明,IT主管的角色、高层管理者对IT重要性的认识和环境的竞争性对信息系统规划发起方式有显著的影响,信息系统的角色和价值链的信息密集度对信息系统规划发起方式的影响不显著.     

Systems thinking and business process redesign: An application to the beer game

Managers are regrettably ignorant of the fact that their business organisations are ‘designable’. But recently, concepts such as business re-engineering and systems thinking, coupled with advances in methods of quantifying business systems, have enabled managers to scrutinise their business systems afresh.Ann van Ackere, Erik Reimer Larsen and John Morecroft use a well-known logistical system — the ‘beer game’ — to illustrate these re-engineering concepts and tools in a multi-stage production and distribution system involving a single brand of beer. This business game raises the fundamental question of why it is so difficult to match shipments and factory production to consumer demand.The authors conclude that such re-design concepts and tools can be applied successfully to full-scale business problems. Systems thinking, modelling and continuous time simulation can provide the framework for carrying the design process from mapping all the way through to redesign. The most effective CEOs of the future will be those who are competent to create corporate design in which employees are allowed to succeed.     

Modeling IS Planning Benefits Using ACE

This paper addresses the dearth of research on the determinants of IS planning benefits. Data were collected using a questionnaire survey of top IS executives from 450 companies in Singapore. Of the 103 responses (representing a response rate of 23%), 65 companies undertook IS planning. To test the hypothesis that the determinant-benefit relationships are likely to be nonlinear, the Alternating Conditional Expectations (ACE) algorithm was used. This appears to be the first use of ACE in IS planning research. IS sophistication, communications culture, technology forecasting, top management support, and firm size were found to be nonlinearly related to IS planning benefits (e.g., improved competitiveness, operations, and resource management). For example, IS sophistication affects improved competitiveness positively, and improved resource management negatively. It seems that IS sophistication is directed more at improving competitiveness, even though this may result in less efficient resource management due to bureaucratic procedures. However, at higher levels of IS sophistication, competitiveness stagnates and may even decrease, possibly due to bureaucratic bottlenecks. Implications of our results are discussed.     

Flexibility in manufacturing systems

Considerable interest is now being shown in the concept of flexible manufacturing systems. This paper reviews the early experience of a number of UK users and examines the range of choice now opening up for firms engaged in batch manufacturing operations. Although the potential benefits of flexible manufacturing (such as reduced lead times or inventory levels) are significant, achieving these in practice depends on successfully resolving a number of problem issues. In particular, the question of integration—both technological (hardware/software) and organisational—needs to be addressed. The paper discusses progress made in the firms studied in dealing with these issues and identifies a number of dimensions along which other organisations considering the implementation of flexible manufacturing systems will need to adapt.     

The internet as a green management tool

Like environmental management itself, the use of the Internet as a “green tool” has passed through various phases. Corporate responses to environmental pressures have varied from reactive and defensive to accomodative and even proactive. Similary, end-of-pipe solutions have started to give way to process and product-oriented environmental management. This increasing consideration of environmental issues by business has beenn reflected on the Internet in three different ways. Firstly, firms use websites as a means to communicate their environmental activities to a wider public. Some firms have done this much more extensively than others, sometimes in reaction to pressure exerted by environmentalists. Secondly, environmental organizations use the Internet to collect and exchange information, helping to facilitate the organization of world-wibe actions. In this way, firms can also learn about societal concerns and activities. Thirdly, and perhaps most conspicuosly for this purpose, the Internet has become a marketplace for consulting firms, government agencies, universities and non-governmental suggestions and the results of recent research.     

A process-oriented perspective on differential business value creation by information technology: An empirical investigation

The relationship between information technology investments and firm value as an area of inquiry has sustained interest among IS researchers over the past decade. More recently, some have challenged the notion differential value among firms through Information Technology (IT) as it evolves into a ubiquitous utility-like set of technologies. This study examines the relationship between IT and business value from a process-oriented perspective, and also helps to identify the underlying links between IT and its differential business value to firms. By drawing upon economic and organizational theories, this paper develops a process framework to assess the intermediate organizational process capabilities and overall performance of firms that effectively deploy and use IT. Using data from over 80 firms, the study finds empirical support for the differential business value created by IT along a number of process oriented dimensions. These findings are discussed as these results set an optimistic tone for IT as a major causal driver of differentiation.     

Strategic Manufacturing Planning Systems and Their Linkage to Planning System Success

Academics and practitioners alike are focusing more attention on manufacturing strategy after having recognized the important role it plays in shaping the success of industrial firms. Even though research in this area has increased in the last decade, the focus of much of that work has been on the content rather than the process of the manufacturing strategy. Consequently, this study attempts to understand the important elements of the strategic manufacturing planning process and its effectiveness. Borrowing from the extant literature in the fields of strategic management and information systems, we propose a research model that relates strategic manufacturing planning system design to planning system success. Using structured questionnaires, empirical data is collected from over 200 manufacturing executives to test the model hypotheses. Planning process in manufacturing was found to be a bottom‐up approach from a corporate or business perspective, which differs from the top‐down planning process prevalent in strategic information systems planning process. Findings also indicate that greater planning system success in manufacturing is associated with a planning system that combines some “rational” elements (formality, comprehensiveness, control focus, longer horizon) with others that lend adaptability (wider participation and more intense interaction). But the strategic manufacturing planning system is more than just a collection of independent planning characteristics. Instead, it can be viewed as a gestalt planning system whereby planning characteristics move together in affecting overall planning system success.     

Crossing international cultural boundaries in business using common contingency frameworks

This paper discusses situation-specific contingency processes used by managers and business educators in handling such (1) common cross-boundary links or frameworks and (2) significant cross-boundary differences — two seemingly divergent aspects of cross-cultural management situations. This paper is based on the authors' conducting business training programs (focusing mainly on free market planning and management and on advanced computer technologies) for Asian and Russian/Central European business managers and graduate business students. It is also based on their research work done while investigating investment opportunities and in consulting in these countries over the past seven years.