Affective networks: how WeChat enhances Tencent’s digital business governance

An emerging body of literature has revealed that social media enhance digital business governance to facilitate Internet companies in generating profit throughout regulating the everyday lives of users. However, although existing debates are often contextualized in the West, little attention has been paid to China, where social media are widely used. To fill this knowledge gap, this article investigates the digital business governance practiced by Chinese Internet companies such as Tencent. Specifically, I employ an affective lens to analyze how WeChat, the most popular social media application launched by Tencent, allows this Internet company to influence users for its own business purposes. Chinese college students, which constitute a representative group of young people, were early adopters of WeChat, and they have led the trend of social media use in China. Based on a yearlong netnographic study of Chinese college students, the results reveal that the affective design of WeChat captured their attention and influenced their everyday practices. These results provide insight into how digital business governance operates in the Chinese context, in which authoritarianism and capitalism work closely together.     

The role of usability in the evaluation of accidents: human error or design flaw?

This article aims to highlight the role of consumer products companies in the heart and the extent of accidents involving these types of products, and as such undesired events take part as an agent in influencing decision making for the purchase of a product that nature on the part of consumers and users. The article demonstrates, by reference, interviews and case studies such as the development of poorly designed products and design errors of design can influence the usage behavior of users, thus leading to accidents, and also negatively affect the next image of a company. The full explanation of these types of questions aims to raise awareness, plan on a reliable usability, users and consumers in general about the safe use of consumer products, and also safeguard their rights before a legal system of consumer protection, even far away by the CDC--Code of Consumer Protection.     

Notes on contributors

This article focuses on the organizational practices of the music industry to contribute a neglected dimension to our understanding of rap as a commercial activity and cultural form. It initially situates the production of rap within the context of the corporate strategies and business practices of musical entertainment companies, stressing how rap production is located within the context of corporate ‘black music divisions’ and the major labels' relationships to smaller companies. At the same time, the study considers how musical production is shaped by broader culture processes and practices that are not directly within the control or understanding of the company. As corporate organization intersects with and attempts to make sense of surrounding culture, I argue that the actions of recording companies are a direct intervention into and contribution to the way in which the social world is rationalized and fragmented and through which different cultural experiences are separated and treated unequally. This argument is focused on the theme of ‘the street’ and ‘executive suite’ through which I suggest that, while it is important to acknowledge the struggles of rap artists and entrepreneurs for both recognition and independence from the corporate world, it is also important to highlight deliberate attempts to maintain a distance between the corporate world and the genre culture of rap. This article seeks to contribute to our understanding of the articulations between musical genre, occupational practices and broader cultural formations, highlighting a significant series of connections and relational practices which connect production and consumption and the articulations through which corporate organization is linked to broader cultural formations.     

Should business have ‘a sense of morality’?: Company director views on corporate engagement with socio-political issues

Increasingly, companies are expected to engage with, or be responsive to, their publics to achieve social acceptance or to be perceived as legitimate. The expectation manifests, in part, through beliefs that companies should engage with socio-political issues. This important component of public relations practice is examined through a qualitative analysis of interviews undertaken with 23 experienced Australian company directors. The empirical research identifies and explores a tension between the contemporary corporation as an amoral agent while also increasingly responsive to pressures introduced by external expectations, reflected in growing attention to the concept of social licence to operate. When resolving to engage with socio-political issues, directors were predominantly motivated by the company’s best interests and ‘good business’. This necessitated identifying issues relevant to key stakeholders and issues that tied to corporate purpose, identity or knowledge. However, some evidence is apparent of director willingness to engage with issues not directly related to core business or corporate purpose. This may reflect support for an enhanced social licence to operate or even in pursuit of wider societal legitimacy-building, pointing the way to potential future increases in corporate social engagement.     

News and corporate reputation: Empirical findings from the Netherlands

This article examines the influence of business news on corporate reputation. A panel survey was used to measure the reputations of six companies and two professional sectors. Media coverage was analyzed by focusing on the tone of two different types of news. News about the successes of the companies – such as higher profits – improved their reputations. In addition, some companies’ reputation improved the more they were criticized by their competitors in the news. It is argued on basis of these empirical findings that the reputation of the party attacking a company in the news is crucial in determining its influence on the reputation of the besieged company.     

Corporate Form and the State: Business Policy and Change from the Multidivisional to the Multilayered Subsidiary Form*

The largest industrial corporations are changing to a multilayered subsidiary form. Whereas corporations have used subsidiaries to organize their assets since the tum of the century, the number of wholly owned subsidiaries in the 100 largest industrial corporations doubled between 1981 and 1993. The question addressed here is: Why are corporations changing their form now? I suggest that the question is historically contingent and that the answer is, in part, explained by changes in state business policy. A capital dependence framework is elaborated to examine the relationship between state business policy and corporations in the 1970s and 1980s. Business policy changes–resulting in the Tax Reform Act of 1986 and the Revenue Act of 1987–provided corporations with tax-free procedures for parent companies to simultaneously restructure their divisions as subsidiaries and restructure their debt. There are additional incentives for corporations to restructure their divisions as subsidiaries: (1) creating a liability firewall between the parent company and its subsidiary corporations, limiting the financial risk of parent companies, and (2) creating an internal capital market, providing an alternative form of financing thereby reducing corporations’dependence on external capital markets.     

Dimensions of disclosures: Corporate social responsibility (CSR) reporting by media companies

In this study, we examined the corporate social responsibility (CSR) initiatives and disclosures of major media companies in the United States. We conducted content analysis to analyze five dimensions of CSR disclosure: environment, community relations, diversity, employee relations and human rights, as well as their media CSR activities. Our findings showed that nine of the ten companies have engaged in different types of CSR activities. These companies’ CSR initiatives differ by the types of the company, and the size of the company also has influence on the reporting of CSR initiatives.     

Weibo use and political participation: the mechanism explaining the positive effect of Weibo use on online political participation among college students in contemporary China

This study examines the various aspects of Weibo use, including the number of people users follow; the number of fans they have; the frequency with which they read friends’, celebrities’, and opinion leaders’ Weibo; and the number of Weibo group memberships on youth online political participation in contemporary China. The study also investigates the underlying mechanisms explaining the positive effects of Weibo use on youth online political participation using survey methods. Chinese users mainly use Weibo to satisfy their needs for information and connectedness. As an alternative source of information, Weibo indeed functions as an ‘online school of political participation’ to foster political interest, a sense of belonging to an online community, and civic virtue among Weibo users. As a new platform for Chinese to form online civic groups, memberships in Weibo groups significantly increases users’ likelihood of being politically mobilized, which is essential for online collective participation. Our study shows that Verba, Schlozman, and Brady’s [(1995). Voice and equality: Civic voluntarism in American politics. Cambridge, MA: Harvard University Press] civic voluntarism model can be extended to the online environment in an authoritarian system.     

Good girls don't comment on politics? Gendered character of online political participation in the Czech Republic

The article aims to contribute to the still relatively unexplored area of the relationship between gender and online political participation. Using two complementary methods – a representative, post-election survey of the adult Czech population and a content analysis of communication on the selected Czech political parties’ Facebook profiles during the campaign for the 2013 Parliamentary Elections – we attempt to challenge some established assumptions regarding the allegedly equalizing effect of the Internet and social media on participatory behaviour of men and women. While survey data discovered subtle yet statistically significant differences between men and women in some online expressive activities on Facebook, mainly commenting on other users’ statuses, content analysis further revealed that there are not only notable gender gaps among the Facebook users who commented on the campaign, but also differences in the tone of communication produced by the respective gender groups, with men posting more negative comments addressed to parties as well as to other Facebook users. We suggest that these results question the prevailing perception about the narrowing of the ‘gender gap’ in the online environment and call for a more nuanced methodological approach to different forms of online political expression.     

Social support and reputational defense strategies of Chinese social networking site users in Sun Yang’s controversy

This study examines the online expression of Chinese social networking site (SNS) users in a human brand crisis. Using the case of Sun Yang’s doping allegations controversy, the research employed content analysis to examine how Chinese users rendered social support and acted as surrogate crisis responders for Sun in a collectivist Chinese culture. The results indicate that (1) Sun’s supporters were most likely to display emotional support, and this pattern continued over time, (2) Chinese SNS users were inclined to implement the reputational defense strategies of attacking the accuser, denial, and reminding in response to their hero’s case, and (3) the prevalence of the three defense strategies varied over time. Theoretical and managerial implications are provided regarding how parasocial relationship with the accused human brand and in-group/out-group differentiation affect SNS users’ online expressions of social support and reputational defense in the Chinese culture.     

What is platform governance?

ABSTRACT

Following a host of high-profile scandals, the political influence of platform companies (the global corporations that that operate online ‘platforms’ such as Facebook, WhatsApp, YouTube, and many other online services) is slowly being re-evaluated. Amidst growing calls to regulate these companies and make them more democratically accountable, and a host of policy interventions that are actively being pursued in Europe and beyond, a better understanding of how platform practices, policies, and affordances (in effect, how platforms govern) interact with the external political forces trying to shape those practices and policies is needed. Building on digital media and communication scholarship as well as governance literature from political science and international relations, the aim of this article is to map an interdisciplinary research agenda for platform governance, a concept intended to capture the layers of governance relationships structuring interactions between key parties in today's platform society, including platform companies, users, advertisers, governments, and other political actors.     

Communications officers and the C-suite: A study of Financial Times Global 500 companies

A content analysis of the websites or annual reports of the 2012 Financial Times Global 500 companies was performed to examine the position of communications officers (COs) on their executive boards. Almost one quarter of the companies examined had a CO on the executive board. Their distribution differed by region, with North America leading, followed by Europe. No significant differences were found between business to business (BtB) and business to consumer (BtC) companies or between sectors with more or less regulated communication. Economic indicators did not predict whether a company would have a CO on the executive board.     

The effectiveness of corporate gender equality plans in improving leave provisions for fathers in Spain

ABSTRACT

Official Spanish policy seeks greater gender equality by, among other things, encouraging men’s use of their legal rights to parental leave and requiring employers to implement equality plans. This article contains a first-ever analysis of the extent to which company equality plans are used to improve upon the legal provisions governing parental leave and whether those improvements actually encourage greater leave use by men, help to degender leave use and promote fathers’ co-responsibility for childcare. The improvements implemented by companies are analysed against a backdrop of economic crisis (2007-2016), during which public policy underwent no substantial change. An analysis of the gender equality plans in place among 107 ‘gender equality employers’ (GEEs) revealed that most included no enhancement of the existing legislation and only a few work organizations provided incentives for men to use leaves as part of their work-life balance strategies. Substantial progress in this regard can only be expected through increasing government provision of parental leave aimed at men and/or increasing government pressure on companies to encourage leave taking by men.     

How to turn your friends into enemies: Causes and outcomes of customers’ sense of betrayal in crisis communication

Crises are violations of customers’ expectations for a company. Loyal customers who feel betrayed due to the violations of expectations often become the company’s worst enemies. To extend the line of research of situational crisis communication theory (SCCT), this study explored how attributed responsibility, customer-company relationship (CCR), and their interaction affect betrayal. A company’s defining attributes and customer-company identification (CCI) shape customers’ expectations for a company. This study also examined how a direct threat to a company’s defining attribute in a crisis and CCI affect betrayal. A total of 395 Whole Foods customers participated in an online quasi-experiment.The antecedent concepts from SCCT all affect betrayal, with the attributed responsibility being the strongest predictor. Customers also feel more betrayed when the crisis directly threatens the company’s defining attribute and when they strongly identify with the company. Consequently, sense of betrayal has strong effects on customers’ attitudinal, emotional, and intentional responses.     

THE GIFT OF SPIT (AND THE OBLIGATION TO RETURN IT)

People can now send a sample of their saliva to an internet-based company in order to discover genetic information about themselves. Entering this ‘direct-to-consumer’ genetic testing (DTC GT) marketplace can result in enticement to engage in various forms of ‘participatory’ practices, such as taking part in genetic research. In this article, we analyse the research activities of one of the largest and best-known DTC GT companies, 23andMe. 23andMe research is based on what they term ‘participant-led’ research methodologies, which utilize a combination of consumers’ genetic information and self-reported data in the form of completed online surveys. Our analysis shows that 23andMe presents research participation as a form of gift exchange, implying some kind of social bond. Social ties between the consumer-participant and 23andMe are integral to the company's ‘novel’ research agenda which relies on the ongoing aggregation of data from a loyal re-contactable cohort. We argue that the notion of gift exchange is used to draw attention away from the free, clinical labour which drives the profitability of 23andMe. We offer an account of a particular form of online research participation which differs from other kinds of participatory medical research. As medical research becomes increasingly driven by large data sets and internet-based research methods, we offer a timely analysis of emerging participatory practices.     

From local champions to global players: A long-term perspective on Swiss companies’ connections across territorial scales

Corporate interlocking at the national and transnational scale has received substantive scholarly attention. Less is known about companies’ ties to the cities and regions in which they have their seats. In this paper, we conduct a long-term analysis of the multilevel ties that companies maintain with the local and the national context they are embedded in. To do so, we adopt a positional approach and identify the directors of the major companies in the three largest Swiss cities (Basel, Geneva, and Zurich) and study company directors’ ties to local and national organizations in seven benchmark years between 1890 and 2020. Our analysis documents the rise and fall of company directors’ ties to national organizations over the course of the 20th century, and it highlights the continued persistence of companies’ ties to the local level and their region until the new millennium, when companies’ ties with national and local organizations vanish, coinciding with the transnationalization of company boards.     

Boys Meet Girls’ Rights: Bolivian Adolescent Males’ Claims of Commitment to Gender Equality

This article describes a qualitative study exploring the effects of community‐based human rights and pro‐equality education on Bolivian adolescent boys. By privileging the boys’ own voices, the study examines how the boys’ sense of solidarity toward others, derived from the citizenship duties and collegiality emphasised in non‐governmental workshops, impacted their commitment to gender equality. Research implications include the importance of educating young males on females’ rights and listening to the boys’ views on the resulting progress and remaining challenges regarding the attainment of sustainable gender equality in social spheres and public policies.     

Caring is not enough: the importance of Internet skills for online privacy protection

This article explains Internet users’ self-help activities in protecting their privacy online using structural equation modeling. Based on a representative survey of Swiss Internet users, it reveals past experiences with privacy breaches as a strong predictor of current protective behavior. Further, in line with the ‘privacy paradox’ argument, caring about privacy (privacy attitudes) alone does not necessarily result in substantial self-protection. Most strikingly, however, general Internet skills are key in explaining users’ privacy behavior. These skills enable users to reduce risks of privacy loss while obtaining the benefits from online activities that increasingly depend on the revelation of personal data. Consequently, Internet skills are an essential starting point for public policies regarding users’ self-help in privacy protection.     

Staking reputation on stakeholders: How does stakeholders’ Facebook engagement help or ruin a company’s reputation?

The majority of studies in public relations continue to examine organization-public relationships from only the organization’s perspective, with few studies focusing on the other side of the communication loop: stakeholders. The current study takes the stakeholders’ perspective to investigate the relationship between active stakeholders’ online behavior and corporate reputation. Modeling 5-year longitudinal social media data, a content analysis was conducted for Fortune 500 companies in the context of Facebook. By examining stakeholders’ Facebook engagement at the two levels of shallow engagement and profound engagement, significant associations were discovered. Active stakeholders’ Facebook-based interactions as leaving positive or negative comments with a company are significant predictors of the company’s reputation score. The findings bring new insights to existing literature and also practical implications to public relations professionals.     

Liberty,slavery, and the transformation of British identity in the eighteenth‐century West Indies

This article challenges the notion that black militias were of little consequence in the antebellum United States. The establishment, personnel and equipment of these militia units, and their importance for local black organization, has largely escaped scholarly attention. The significance of armed companies of young black men at a time when they were not officially sanctioned by federal and state authorities has also not been explored.

The article makes three arguments. First, there was a trajectory towards militarization from vigilance committees to independent companies to enrolment in union armies. Second, links between self-defence and rights of citizenship were already being struggled over at local and state levels before the more famous national expression in black union soldiers fighting for the union. Third, national narratives concerning the origins of the American civil war, African American slavery, and British Canadian history, obscure the multiple roles played by people of African descent during this period. It is only through transnational approaches towards fugitives, military formation and antislavery mobilization that we realise the role of blacks in challenging American slavery in the Atlantic world.

The organization of the article is as follows. It begins with fugitives and the organization of vigilance committees of self-defense in North America. It continues with states rights of self-defence, the exclusion of black men from these rights, and the resulting organization of independent companies. The public parade of these black militias on West India Day, the most important commemoration by Americans of African descent between the early 1830’s and 1860’s, is the next section. It concludes with the continental destruction of American slavery and its consequences for the post-emancipation era.

This article has several objectives. It examines important black institutions hitherto unexamined. It aims to broaden the conventional temporal and spatial dimensions of the civil war era. The third task is to reveal the limitations of nationalist narratives by seeking out connections among people of African descent as well as in the ways in which individuals and organizations provide alternative means for comparison. Finally, this article is part of a broader project examining political mobilization against slavery in the Atlantic world.