The contemporary US digital divide: from initial access to technology maintenance

As US Internet penetration rates have climbed, digital divide researchers have largely shifted attention to differences in Internet skills. Interviews with 72 low-income US residents from both a large metropolitan city and a medium-sized Midwestern town, however, reveal that many people still struggle to maintain physical access, supporting technology maintenance theory. Technology maintenance theory argues that although most of the US poor now use digital technology, access is unstable and characterized by frequent periods of disconnection. As a result, low-income users must work to maintain access, often experiencing cycles of dependable instability. In these interviews, nearly all used the Internet, but technology maintenance practices were widespread, including negotiation of temporarily disconnected service, broken hardware, and logistic limitations on public access. As a result, participants had limited access to health information and employment, and biased attitudes toward technology. That is, in some cases, negative attitudes toward Internet adoption reflected a rational response to disconnection rather than cultural norms or fears of the Internet, as suggested by previous research. Findings support and extend the theory of technology maintenance by emphasizing a shift in the US digital divide from issues of ownership to issues of sustainability; they also provide insight into the interrelated nature of access and attitudes toward technology. This new theoretical approach complements other theoretical approaches to the digital divide that foreground a contextualized understanding of digital disparities as embedded within a history of broad social disparities.     

Internet use among community college students: implications in designing healthcare interventions

The Internet has become a commonly used venue for seeking healthcare information. Young adults search the Internet for health information more than any other group, yet little is known about use patterns among community college students. The authors surveyed a diverse community college to assess students' use of the Internet for health-related information. More than 80% had home Internet access, regardless of race or gender. Men and women searched for health information in almost equal numbers. Most students were interested in searching for diet/nutrition topics, and least interested in smoking information. Although the digital divide appears to be closing, varying levels of interest in a variety of important health topics remain. Understanding these differences could guide the design of more effective Web-based health interventions.     

Transnational dimensions of the digital divide among Salvadoran immigrants in the Washington DC metropolitan area

Abstract In this article I explore some dimensions of digital divide among Salvadoran immigrants in the Washington DC metropolitan area. Three main issues are addressed: the configuration of social networks, local axes of inequality and the transnational forms of appropriation and usage of the Internet and other Information and Communication Technologies (ICTs). Based on a media ethnography approach, the analysis combines structuration theory with diasporic media studies. It includes an examination of Internet communications, Salvadoran diasporic websites, the use of mobile phones and teleconferencing, and the transnational dimensions of the digital divide. The study's findings include the limited accessibility to the Internet and ICTs among Salvadoran immigrants, the importance of understanding the transnational dimensions of the digital divide (particularly in terms of generation) and the need to design and implement communication and technology policies in the Salvadoran transnational society.     

Ordinary Usage of New Media: Internet Usage via Mobile Phone in Japan

Abstract:  This paper, by analyzing Internet usage via mobile phones in Japan, aims to clarify an aspect of information behavior in present-day Japanese society.
Many discourses on the mobile Internet in Japan, either positive or negative, emphasize its novelty and describe this new media as an exotic phenomenon. These discourses can be divided into two categories. The nationalistic discourses and the moral panic discourses. Both types of discourse have built certain images of social influences of the mobile Internet in the future. However, it would be unwise to conclude that those images of the mobile Internet express the reality of this new medium, simply because they lack empirical ground.
With these points in mind, based on the result of our national survey conducted in 2001, we would like to show the actual status of use of the mobile Internet and discuss that the ordinary usage is a critically important realm to understand the process of social reception of the mobile Internet. As our data shows, although the actual usage of the mobile Internet is not very conspicuous, it gives us a chance to understand how the mobile Internet has been integrated into our everyday lives.     

Appropriate Theorizing about African Women and the Internet

The WomenAction 2000 case data illustrate that the Internet situation among women's organizations in Africa is highly problematic. The women have specific computer network needs - and even among this 'group' the needs vary. They further represent grassroots women who have no access to computer networks. The survey data illustrate that appropriate theorizing on Internet working by women in Africa must address both technological and social issues. It must also integrate gender, North-South, context and other aspects. For this purpose, available approaches are neither complete nor entirely adequate. Together however, they offer enough building blocks to study African women and Internet introduction appropriately. Constructivist technology studies (including gender and technology approaches) offer good starting points for an appropriate model. Nevertheless, constructivism needs additions to support gender empowerment in the South. Critical development studies and the integrative view on global communications offer useful additions to this end.     

Internet Use Among People with HIV/AIDS

ABSTRACT

The Internet offers people with HIV/AIDS timely information about treatment advances and supportive social contacts for this stigmatized disease, yet little is known about Internet use patterns among people with HIV/AIDS. This study of 120 persons with HIV/AIDS in the U.S. found approximately 19% used the Internet for HIV/AIDS-related purposes, much lower than the rate for general Internet use among the U.S. population. Lower incomes were associated with lower rates of use, echoing the “digital divide” found in the general population. Access from home was most common and information sought was primarily on medical treatments and medications. Possible reasons for low access rates, strategies for increasing access, and implications for other client groups are discussed.     

Access is not enough: the impact of emotional costs and self-efficacy on the changes in African-American students’ ICT use patterns

Previous research has examined the impact of computing interventions to reduce digital inequity. However, few studies focus on factors such as inequalities to material access, Internet use patterns, and affective or emotional anxiety. This paper investigates the potential role of emotional costs and computer self-efficacy in the connection between computer use at home and students’ computer use patterns. Data for this research come from pretest and posttest surveys administered to fourth- and fifth-grade African-American students. The results reveal that students’ home computer use is a significant predictor of the change in their information and entertainment usage over the course of the intervention. Students’ emotional costs partially mediate the relationship between home computer use and information-oriented usage over the intervention period. The findings suggest that providing students access to digital devices is not enough to close the digital divide.     

Does Internet access matter for rural industry? A case study of Jiangsu,China

This study examines the digital divide in rural Jiangsu, one of the most developed areas in China. First, it reveals that only a small portion of rural enterprises have access to the Internet, and the penetration rate of the Internet in rural enterprises of China is much lower than that in urban enterprises revealed by previous studies. Second, a significant digital divide exists between Southern Jiangsu on the one hand and Middle and Northern Jiangsu on the other hand. Indeed, the Internet penetration rate in Zhangjiagang is very close to that in urban enterprises. Thirdly, this study finds that large and old enterprises are more likely to have access to the Internet. Fourthly, Internet access demonstrates very strong and positive relationships with enterprises’ economic and innovative performance, though it is not clear whether or not the better performance at rural enterprises with Internet access comes from their usage of the Internet. The implication of the study is that governments should promote Internet usage among rural enterprises.     

Revisiting the digital divide in Canada: the impact of demographic factors on access to the internet,level of online activity,and social networking site usage

The present study relies on the 2010 Canadian Internet Use Survey to investigate differences in people's access to the internet and level of online activity. The study not only revisits the digital divide in the Canadian context, but also expands current investigations by including an analysis of how demographic factors affect social networking site (SNS) adoption. The findings demonstrate that access to the internet reflects existing inequalities in society with income, education, rural/urban, immigration status, and age all affecting adoption patterns. Furthermore, the results show that inequality in access to the internet is now being mimicked in the level of online activity of internet users. More recent immigrants to Canada have lower rates of internet access; however, recent immigrants who are online have significantly higher levels of online activity than Canadian born residents and earlier immigrants. Additionally, women perform fewer activities online than men. People's use of SNSs differs in terms of education, gender, and age. Women were significantly more likely to use SNSs than men. Interestingly, high school graduates had the lowest percentage of adoption compared to all other education categories. Current students were by far the group that utilized SNSs the most. Canadian born, recent, and early immigrants all showed similar adoption rates of SNSs. Age is a strong predictor of SNS usage, with young people relying heavily on SNSs in comparison to those aged 55+. The findings demonstrate that the digital divide not only persists, but has expanded to include inequality in the level of online activity and SNS usage.     

Digital skills and social media use: how Internet skills are related to different types of Facebook use among ‘digital natives’

Based on the idea that Internet use can be conceptualized in terms of depth (frequency) and width (differentiated) uses of the Web, this study explored how socio-demographic factors and digital skills are related to frequency and types of Facebook use among young adults. It used a face-to-face representative survey conducted in the three main urban areas of Chile among a sample of 18-to 29-year olds. The results found that men and more educated young people had higher levels of skills, confirming that the so-called ‘digital natives’ are not a monolithic group. They also revealed that digital skills did not predict frequency of Facebook use. Furthermore, lower educated young people tended to use Facebook more frequently. Although these results go against the long-established digital divide research, traditional digital gaps emerged when types of use were analyzed. While more educated and skillful individuals tended to use Facebook for informational and mobilizing purposes, socio-demographic factors and skills did not make a difference in Facebook use for social purposes.     

The big data divide and its consequences

Recent advances in technology and the increasing volumes of data that they enable have led to a wave of scholarly and popular attention to big data. While big data is often heralded for its ability to provide insight, the data, its analysis, and its outcomes are not evenly distributed. Currently, scholarship on big data is extending past work on the digital divide, theorizing a new big data divide. While this work most directly addresses the issues of ownership and access to big data, some work extends the divide to issues relating to skill and use. This extension opens up new complications relating to identity, social sorting, use, agency, and global development that are inextricably related to the issues above and to the study of big data. These issues go beyond the simple language of the digital divide extending inquiries into the realm of digital inequalities more generally. Any work on big data and the big data divide needs to engage with a more broad‐based notion of digital inequalities to be better equipped to handle the complex issues above, as well as the material, democratic, and identity problems that big data bring about.     

Do the rich get digitally richer? Quantity and quality of support for digital engagement

This paper asks what predicts having access to and using social support networks that might help an individual in using the Internet. Following the course taken by the digital divide or digital inclusion research, this paper uses socio-cultural, socio-economic, social, and digital indicators to predict access to and the type of potential and actual social support networks that might help an individual in using the Internet. In addition, the paper examines the quality of the support received which is neglected in most investigations that mainly focus on quantitative indicators of support. The study draws on a representative survey conducted in the Netherlands; 1149 responses were obtained. The results show that while there are no real inequalities in access to and use of support, the quality of the support that people access is unequally distributed replicating existing patterns of disadvantage. Thus, access to support is another level at which the digital divide manifests and strengthens itself. Those who experience most problems online also seem to have the most difficulty obtaining high-quality support even when it is available, creating an even larger ‘gap’ between those who do and do not need support.     

The digital divide in Sydney

In Australia, there has been limited research into the issue of the digital divide. Even less attention has been given to the social and spatial characteristics of this phenomenon, particularly within metropolitan areas. This paper attempts to fill this gap by examining the social and spatial characteristics of computer and Internet use in Sydney. The findings suggest that those individuals who are socially and economically disadvantaged have lower rates of computer and Internet use, and that these individuals also risk exacerbating their disadvantage status if these demand-side barriers are not addressed. If we are to address disparities in computer and Internet use in Australia we need to consider more fully the social and spatial nature of such disparities that prevent individuals from accessing such technologies in an increasingly 'wired' world.     

Mobile communication and refugees: An analytical review of academic literature

Over the past decade, an expanding literature has explored the ways in which refugees rely on mobile communication technologies to stay in touch with a wider community and to access relevant information and services in their new places. Nevertheless, challenges linked to (a lack of) digital literacy and accessibility among refugees, and associated risks of technology use can negatively affect their empowerment and participation in a “mediatized” society. In light of the mutually shaping processes emerging between technology and society, this article provides an overview of studies focusing on the relationship between mobile communication practices and refugee lives under different circumstances. Using the concept of affordances as an analytic tool, this article looks into ways in which existing studies address the possibilities and vulnerabilities of mobile communications, the social conditions, and the agency of refugees in engaging with mobile technologies in the different temporal and spatial dimensions of their migration trajectories. Future studies should explore more collective processes and the power dynamics involved in the appropriation of mobile technologies by different migration actors.     

Older Adults and Emerging Digital Service Delivery: A Mixed Methods Study on Information and Communications Technology Use,Skills, and Attitudes

Based on data from a survey (n = 3291) and 14 qualitative interviews among Danish older adults, this study investigated the use of, and attitudes toward, information communications technology (ICT) and the digital delivery of public services. While age, gender, and socioeconomic status were associated with use of ICT, these determinants lost their explanatory power when we controlled for attitudes and experiences. We identified three segments that differed in their use of ICT and attitudes toward digital service delivery. As nonuse of ICT often results from the lack of willingness to use it rather than from material or cognitive deficiencies, policy measures for bridging the digital divide should focus on skills and confidence rather than on access or ability.     

A common open space or a digital divide? A social model perspective on the online disability community in China

This paper explores the use and impact of the Internet by disabled people in China, informed by the social model of disability. Based on survey data from 122 disabled individuals across 25 provinces in China, study findings suggest that there is an emerging digital divide in the use of Internet amongst the disability community in China. Internet users in our study do not appear to be representative of most disabled people in China. For the minority of disabled people who do have access to the Internet, however, its use can lead to significantly improved frequency and quality of social interaction. Study findings further suggest that the Internet significantly reduced existing social barriers in the physical and social environment for disabled people. Implications for future research, and strategies for increasing reducing the digital divide between the minority of Internet users and the majority of disabled people in China are discussed.     

The mobile Internet and digital citizenship in African-American and Latino communities

Smartphone use is transforming the meaning of being online, especially for African-Americans and Latinos. To what extent has this enabled these populations to become digital citizens, able to participate in society online? Internet use is increasingly important for the exercise of the political, economic and social rights that have often been associated with citizenship [Mossberger, K., Tolbert, C. J., &; McNeal, R. S. (2008). Digital citizenship: The Internet, society, and participation. Cambridge, MA: MIT Press], and can be measured by the political and economic activities that individuals engage in online. Using unique survey data from a diverse city, we use multilevel analysis and interactions to examine relationships between forms of access and activities online in 2013, controlling for neighborhood context as well as individual characteristics. In contrast with prior work, we find that while broadband access is most strongly associated with political and economic activities online, that mobile is as well. The effects are strongest for African-Americans and Latinos, especially for Latinos who live in heavily Latino neighborhoods – who have lagged behind furthest in Internet use.     

Deploying for Deliverance: The Digital Divide in Municipal Wireless Networks

Abstract

The use of information technology (IT) is growing; access and use differ among those from different races, ethnicities, income and education levels, jobs, ages, and genders. Although some argue that broadband technology could be the platform for universal access, the benefits are still debatable for municipalities providing access. The authors discuss how public officials have decided to lead, support, and usher in an era of rapid IT development through wireless broadband networks to address digital divide concerns, and how these claims may meet—or fail to meet—expectations. The purpose of this paper is twofold: (1) to propose a fruitful investigative overview of U.S. cities claiming that a municipal wireless network will bridge the “digital divide”; and (2) to employ discourse analysis to examine the digital divide language 24 municipal wireless networks (MWNs) use.     

Disability citizenship and digital capital: the case of engagement with a social enterprise telco

ABSTRACT

This paper uses as its base a key initiative involving a not-for-profit organisation (NPO), government start-up funding and a social enterprise which evolved through three phases. The purpose of the initiative was the development of a smart phone technology platform for people with disability. The paper’s purpose is to answer questions about the ways in which the mobile technology, seen here as assistive technologies, supported the development of disability citizenship and active citizenship. Data were collected through in-depth interviews conducted at three points in the 13-week programme during which participants with disability received customised support for their phone and training in its use, at no cost. Fifteen participants volunteered to take part in the research project, along with their significant other and service provider. Key themes were identified in the preliminary analysis. Exploring these using Ragnedda’s ([2017]. The third digital divide: A Weberian approach to digital inequalities. Abingdon: Routledge) three levels of digital divide, and Wilson’s ([2006]. The information revolution and developing countries. Cambridge, MA: MIT Press) categories of access allowed a series of philosophical, ethical and human services management questions to emerge, challenging the optimism with which the digital economy is presented as a solution to issues of inequality. Although the mobile technologies were very successful as assistive technologies for some participants, the findings reinforced the potential for such technologies to further entrench aspects of social exclusion. They also identified ways in which the shift in the role of the NPO to social entrepreneurship, and its relationships with government and private enterprise, had the potential to undermine the exercise of disability citizenship by turning participants into consumers.