How IKEA turned a crisis into an opportunity

In 2013–2014, the IKEA cuddle toy Lufsig was connoted as a symbol of the Chief Executive (CE) of Hong Kong, prompting stakeholders to make negative associations with the corporation. Our study examines how IKEA mediated communication on traditional media and social media to turn this crisis into an opportunity. This study informs corporate communicators and researchers about the integrated utilization of crisis response strategies in a sophisticated crisis situation.     

Ergonomics in designing process: dialogue between designers, executors and users in the maintenance activity of radars in an oil refinery

This paper aims to discuss the role of ergonomics in design process using the dialogue developed by designers, implementers and users in an oil refinery. It was possible to identify the need of minimizing the postural constraints, risk of accidents, mechanical shocks and to enlarge safety perception in the access and permanency of the users at the workspace. It has been determined and validated by workers and managers to implement different deadlines depending on programming, viability and execution time for the improvements proposed. In a long-term: it was proposed the substitution of the ladders with time planning according to the maintenance program of the tanks; in a short-time: it was suggested the expansion of the existing platforms, implementation of a walkway connection provided with guardrails between the upper access of the side ladder and the repositioning of radar set and aerial aiming at the usage by workers at the workstation of the new platform. It was also elaborated eight typologies of intervention, according to the request, type of tank, material stored, and its setting place. The design process arises from ergonomics workplace analysis that presents concepts for solutions which was a mediator tool to be settled between users and implementers.     

Translating privacy: developer cultures in the global world of practice

ABSTRACT

This paper makes the case for considering the role of cross-cultural encounters in shaping developers’ notions of information privacy. Recent studies on privacy by design shed light on developer practices yet tend to regard these workers as a generic category. The paper draws on two interviews with workers in a late-stage Israeli startup as a step toward localizing developers and the global products they design. The analysis identifies four narratives that juxtapose the local, the global and the commodification of users’ personal information: (1) the origin myth of the company; (2) workers’ personal and professional biographies; (3) reports on external regulations; and (4) accounts of work practices, rituals and communication formats. The analysis suggests how the globalization of the startup was implicated in changing ideas and practices relating to users’ information. The paper concludes by discussing some of the challenges facing a culturally-sensitive study of developers as mediators of privacy.     

The Seniors' Outdoor Survey (SOS Tool): A Proposed Weighting and Scoring Framework to Assess Outdoor Environments in Residential Care Settings

Spending time outdoors offers substantial health benefits for older adults. However, in long-term care settings, outdoor areas may fail to adequately support elderly residents' needs and preferences. The Seniors' Outdoor Survey (SOS Tool) was recently developed to help users evaluate outdoor areas and indoor–outdoor connections in residential facilities for seniors, by rating 60 environmental features on a 1–7 scale. This article proposes a weighting strategy to approximate the relative importance of different items on the tool, according to their potential level of support for resident usage and preferences. A standardized scoring system will allow multiple stakeholders to apply the results to research, design, construction, and renovation projects.     

The role of usability in the evaluation of accidents: human error or design flaw?

This article aims to highlight the role of consumer products companies in the heart and the extent of accidents involving these types of products, and as such undesired events take part as an agent in influencing decision making for the purchase of a product that nature on the part of consumers and users. The article demonstrates, by reference, interviews and case studies such as the development of poorly designed products and design errors of design can influence the usage behavior of users, thus leading to accidents, and also negatively affect the next image of a company. The full explanation of these types of questions aims to raise awareness, plan on a reliable usability, users and consumers in general about the safe use of consumer products, and also safeguard their rights before a legal system of consumer protection, even far away by the CDC--Code of Consumer Protection.     

Cooking behaviours: a user observation study to understand energy use and motivate savings

Electric cookers are one of the highest energy consuming domestic appliances, and there are several aspects that can influence the amount of energy used when preparing a meal. Appliance characteristics are shown to influence consumption, but human factors play an important role in the overall electricity usage. A user observation study was conducted among university students to understand how they use electric cookers. They were asked to perform a specific cooking task, and the electricity usage was measured. Participants' behaviours were analysed and compared with a set of energy saving techniques. Appliance characteristics that influenced how students use energy were also investigated. The results show that users performed the task in several different ways, presenting diverse energy consumption, the average being 3 times above the necessary to complete the task. This information is now informing the design of interventions to motivate people to change their behaviours whilst cooking.     

Influence of personality traits on Facebook engagement and their effects on socialization behavior and satisfaction with university life

Several factors influence Facebook users’ engagement. This study investigates the correlations between Facebook engagement and users’ personality traits. This study also analyses the impact of Facebook engagement on students’ socialization behavior and their satisfaction with their university life. A dataset of 994 Malaysian students was collected and used for analysis. The outcome of the analysis illustrates that students’ personality traits have a positive influence on Facebook engagement. Subsequently, Facebook engagement was found to have an influence over students’ socialization behavior and their satisfaction with university life. The results can be used by educators as a guide for their curriculum development, i.e., consideration of wider usage of Facebook in conducting courses.     

“What’s on Your Mind?” Examining the Influence of Facebook User Motivations,Usage Intensity,and Public Self-Disclosure on Perceived Social Capital

ABSTRACT

This study examines the influence of user motivations and behaviors on perceptions of mutually beneficial social resources accessible via connections formed and maintained on Facebook. Survey data collected from undergraduate Facebook users were used to construct a multiple-group structural equation model of male (n = 109) and female (n = 187) users to assess the effects of motivations, usage intensity, and general public self-disclosure on users’ perceptions of bridging and bonding social capital. Results indicate that status and relationship formation motivations directly affect both dimensions of social capital for all users. Formation motivation was found to positively affect public self-disclosure for male users, and usage intensity was found to mediate the positive effect of user motivations on public self-disclosure for both groups. General self-disclosure on public Facebook profiles was found to positively affect perceived bridging capital and mediated the effect of formation motivation on bridging capital only for male users, while public self-disclosure was not found to significantly predict either dimension of social capital among female users. Findings are discussed within the theoretical framework of social capital and the hyperpersonal model of computer-mediated communication, and directions for future research are proposed.     

Anticipating needs and designing new items rapidly - a case study for the design of postural aid equipment

In this case study, designers proactively proposed new product ideas to a client by using an ergonomic approach. This approach differs from a more traditional approach where one works within a specific, clientdefined project. The methodology used included basic ergonomic techniques such as task analysis and information gathering sessions conducted with users. It was adapted so that these enriched user sessions could be conducted within a short time period. After meeting with five users in seven days, designers identified 20 problems that could be tackled and eight design ideas that could be implemented over the short, medium and long term. The ideas encompassed a wide range of potential projects, including physical product improvements, new product lines, Web-site and software improvements and longer term research. Problems identified and ideas generated involved many disciplines including occupational therapy, mechanical engineering, graphical design, software engineering, sales and manufacturing know-how. This wide range was possible because designers were not constrained to specific project scopes and timelines. The client was involved in the idea evaluation process. As a result of this study two new projects were initiated so far.     

Building Social Inclusion for Rural Older People Using Information and Communication Technologies: Perspectives of Rural Practitioners

Abstract

The literature identifies rural, older people as at risk of social exclusion, as a result of rural disadvantage. In this context, improved access to information and communication technologies (ICTs) has potential to build social inclusion, yet current evidence shows that rural, older people are the lowest current users of technology. This paper draws on the practice and local knowledge of rural practitioners from one Victorian region in order to explore: (a) the practice issues associated with ICT use among rural, older people; and (b) the characteristics of effective practice models in the rural, social work context. An analysis of findings highlights the need to respond to the diverse skills, needs, and learning styles of older people, to demonstrate the benefits of ICTs, involve users, and build confidence. Major barriers include poor ICT usage by many rural agencies and low practitioner capacity, as well as access and resources.     

Home Futures: Living in Yesterday’s Tomorrow? Home Futures,An Exhibition by the Design Museum,London in Partnership with IKEA Museum,Almhult – 2018-9

ABSTRACT

Home Futures, the major exhibition at the Design Museum, London, and IKEA Museum Sweden, explores the trajectory of radical domestic visions from the 1960s—but it seems that the future was closer in the 1960s than now.     

Data entry workers perceptions and satisfaction response to the "stop and stretch" software program

Cumulative Trauma Disorder (CTD) is a collection of chronic musculoskeletal disorders caused by frequent, sustained, and repetitive movements, most notably by computer usage at the workplace. A computer based break reminder program (Stop and Stretch) has been developed and installed to prevent CTDs caused by prolonged computer usage at the workplace. We investigated users' opinions to the Stop and Stretch program at their work place. 19 computer users were recruited as the subjects of the study. We conducted a survey after all the subjects used the Stop and Stretch program for one month. Among the nineteen subjects, 52.5% or 10 noticed a difference of symptoms after using the program; 63.3% or 12 thought the program had positive effect on their productivity; 100% or all 19 thought the program was easy to follow; 100% or all 19 thought it was helpful; 94.7% or18 were satisfied with the program; and the same value would recommend the program to others. When grouped into those who had prior experience with using stretch and exercise as part of their work routine15 subjects had no prior experience; and 14 participants within that group were satisfied or very satisfied with the program; 93.3% or 14 would recommend it to co-workers; and over half of those 15 thought the program is easy to use. The study provided insight to the response to using "stretch break software" and provided indicators of satisfaction with the Stop and Stretch program and that the program had sufficient usability and acceptance within a workplace setting which might be applied in other work settings similar to these.     

Birds of a feather petition together? Characterizing e-petitioning through the lens of platform data

E-petitioning platforms are increasingly popular in Western democracies and considered by some lawmakers and scholars to enhance citizen participation in political decision-making. In addition to social media and other channels for informal political communication, online petitioning is regarded as both a useful instrument to afford citizens a more important role in the political process and allow them to express support for issues which they find relevant. Building on existing pre-internet systems, e-petitioning websites are increasingly implemented to make it easier and faster to set up and sign petitions. However, little attention has so far been given to the relationship between different styles of usage and the causes supported by different groups of users. The functional difference between signing paper-based petitions vs. doing so online is especially notable with regard to users who sign large numbers of petitions. To characterize this relationship, we examine the intensity of user participation in the German Bundestag’s online petitioning platform through the lens of platform data collected over a period of five years, and conduct an analysis of highly active users and their political preferences. We find that users who sign just a single petition favor different policy areas than those who sign many petitions on a variety of issues. We conclude our analysis with observations on the potential of behavioral data for assessing the dynamics of online participation, and suggest that quantity (the number of signed petitions) and quality (favored policy areas) need more systematic joint assessment.     

Predicting users’ privacy boundary management strategies on Facebook

This study examines the process by which Facebook users regulate their interpersonal privacy and information sharing. By tracing the influence of gender, Facebook usage, and privacy-protecting behaviors that are determined by knowledge and attitude, this research identifies a dynamic management process through which Facebook users maintain personal and interpersonal boundaries. Two distinct strategies are used – a privacy-setting control and a self-disclosure control. Based on data collected in a survey of 432 college students conducted in Hong Kong, our results suggest that different uses of Facebook activities (i.e., social interaction, social browsing, and entertainment) can be used to predict different boundary management strategies. Gender and privacy-related psychological factors (i.e., privacy literacy and concern about privacy) also showed significant effects. We concluded that the privacy setting options available on social networking sites such as Facebook were useful in providing users with a base point and a psychological sense of security, but they had little influence on the actual patterns of self-disclosure. To regulate their privacy boundaries, users were more likely to rely on frequently changing their privacy settings and on controlling their levels of self-disclosure.     

A Screening,Brief Intervention,and Referral to Treatment Collaborative: Impact for Social Work Students

Screening brief intervention, and referral to treatment (SBIRT) is a clinical intervention empirically linked to reductions in substance usage. However, less is known on how to effectively train social work students on SBIRT. This study examines the impact of a SBIRT training administered to BSW and MSW students (N=228) at the University of Oklahoma. Based on exposure to the training, our evaluation measured changes on students’ objective knowledge of how to perform SBIRT and in attitudes toward practicing with substance users. Results indicated exposure to the training was associated with robust gains across variables and across classes. Such results suggest that the proffered SBIRT training is an effective means to educate social work students on substance abuse practice.     

Shorebirds and stakeholders: Effects of beach closure and human activities on shorebirds at a New Jersey coastal beach

Coastal habitats are critical for conservation of migrant shorebirds. We examined the effect of beach closure on recreationists and on shorebirds, at an important southbound stopover area for shorebirds at Brigantine, New Jersey. The study had three prongs: 1) involve stakeholders during all phases, 2) assess public use of the beach and responses to closure, and 3) assess shorebird use of the beach and response to closure. Stakeholders were involved in the design, implementation and evaluation of the project. The beach was used for fishing, walking, dog-walking, and other recreational activities. Sixty percent of recreationists were positive about the study and beach closure to protect shorebirds. The data indicate that: 1) involving a wide range of stakeholders early and often was important to our ability to conduct, design, and implement the study, 2) the beach was used by different types of recreationists 3) beach users were supportive of the closure, 4) spatial use by shorebirds depended upon whether the beach was open or closed, especially for red knot, and 5) all species of shorebirds used a small beach area behind a protective fence whether the beach was open or closed. Red knot behavior was most affected by beach closure; they spread out over the entire beach when it was closed, and concentrated at the tip when it was open. Conservation measures should take into account stakeholders views, human uses, beach physiognomy, and potential closure of refuge areas during critical migration times for shorebirds.     

Channel selection and knowledge acquisition during the 2009 Beijing H1N1 flu crisis: a media system dependency theory perspective

This study uses secondary data from a four-wave repeated cross-sectional survey to examine communication channel usage patterns and their effects on health knowledge acquisition during the different phases of the 2009 H1N1 crisis in Beijing, China. The results suggest that channel choice, particularly for mobile phone and interpersonal communication, varies as a function of different levels of threat during a crisis. Moreover, social groups like students, retirees, and professionals differed in their channel selection. The study concludes that television users have more H1N1 knowledge than non-users and that in most cases, interpersonal communication does not contribute to knowledge gains. The theoretical implications are discussed at the end.     

Social Networking Among Health Sciences University Students: Examining Social Network Usage,Social Support,and General Well-Being

Social network sites (SNSs) are organized around users who join an internet network to engage in daily discussions and postings. Though research informs us about SNSs usage, no published research addresses the use of social network sites among health science professionals. This study examined the relationship between social network usage, social support, and general well-being among undergraduate and graduate students. This study provides results that identify significant relationships (p < .001) associated with SNS usage and the variables of social support and general well-being among this study population. These results can inform the use of SNSs in university health sciences educational programs.     

A first empirical investigation into the pleasure of control as explaining factor in usage durations of information systems

To predict the technology acceptance of a system before market release is one of the big challenges of today. Many models are concerned with the question if someone is going to accept the system or not. Within this work a first empirical investigation of a personal trait called Pleasure of Control (PoC) is presented. Pleasure of Control is a construct that divides people into those people enjoy having control over a technical system and those who do not. It is predicted that a high Pleasure of Control leads to a prolonged system usage and unwillingness to accept highly automated systems. This paper presents a first empirical investigation of Pleasure of Control with 10 Persons with focus on usage durations. An experimental study revealed differences in the usage durations of a technical system (Apple iPad) between users with high and user with low Pleasure of Control measures.