Remote control: measuring performance for value creation and governance of globally distributed knowledge work

This article examines the governance of globally distributed knowledge work. To measure performance in knowledge work, it is important to focus on what the knowledge workers do and hence view knowledge as something one does, namely the practices, instead of something one has. By following the practices of knowledge work, it was possible to evaluate the effect of measures related to organizational processes, and identify what was not well covered by the measurement tool. Strategic and long term needs such as learning and employee competence are better managed through projects. This article shows how work performance in international organizations needs two different measures: one tool for measuring short-term value creation linked to the organizational processes; and, one tool for measuring long-term value creation linked to the practices of service work made in projects. Global governance of distributed employees is therefore successfully managed through key performance measures and through understanding projects through their multiple contributions, at both an individual and an organizational level. Global long term governance needs are strategic for the entire firm. The paper rests on an in-depth empirical case study of an international professional service firm.     

Lesbian and Gay Parents: Their Experiences of Children's Health Care in Australia

This study investigates the experiences of lesbian and gay parents seeking health care for their children within the Australian medical system. Previously unavailable demographic data was collected on lesbian and gay families, and qualitative information was sought from parents about positive or problematic health care experiences related to sexual orientation and family constellation. Ninety-two lesbian or gay parents responded to a national postal and Web-based survey. Eighty-nine percent of respondents reported a high level of satisfaction with the health care received by their children. Despite overall satisfaction, however, 49 percent of parents identified fear of disclosure of sexual orientation, and 27 percent reported negative or problematic experiences with their children's health care related to sexual orientation or family constellation. This study indicates that fear of discrimination and homophobic attitudes towards lesbian and gay families remain a factor within the Australian health care system.     

Volunteers' Power and Resistance in the Struggle for Shelter Animal Survival

This article presents an analysis of how volunteers use different forms of capital to resist the practices and discourses of the organization for which they volunteer. Volunteers at a large public animal shelter do not share the shelter's institutionally held belief that shelter death is an inevitable result of homelessness among companion animals; to reduce shelter death, they craft challenges to the shelter practice of putting dogs down and work to construct shelter death as an avoidable and problematic outcome. Their repertoire of resistance includes educational, health‐based, relational, moral, reputational, and legal strategies. The findings illuminate that volunteers’ social location outside of the shelter provides them with capital to engage in resistance within the shelter.     

Überall ist unterdessen „E“ – E‑Coaching als ein adäquates Format

More travelling, increasingly flexible working hours, omnipresent technologies, more complex tasks: coaching using digital channels and tools perfectly dovetails with modern work routine. This article explains what virtual coaching is (and can be) and presents the variants blended coaching and immersive coaching. The advantages and potential points of criticism of virtual coaching are also described. Finally, the seven phases of the ideal-typical virtual coaching process are presented.     

Distribution and selection of experts in the intergovernmental science-policy platform on biodiversity and ecosystem services (IPBES): the case of the regional assessment for Africa

In 2013, the Intergovernmental Science-Policy Platform on Biodiversity and Ecosystem Services (IPBES) agreed to carry out a regional assessment for Africa. Since then, roughly 100 authors have been working to deliver, in 2018, a document that not only synthesises existing knowledge on biodiversity and ecosystem services for the African region but to distil from it knowledge that is relevant, credible, and legitimate for both societal and scientific practise. This requires, firstly, to carefully constituting the group of authors and, secondly, to design an assessment process that allows for deriving at an integrated perspective amongst these experts. Such a joint process of knowledge production that encompasses both interdisciplinary and transdisciplinary collaboration can be framed as co-creation. In this contribution, we analyse whether the IPBES African assessment accounts for these two prerequisites for an effective assessment process. Our particular interest lays in the question whether scholars from social sciences and the humanities are sufficiently involved. Our analysis is based on the curriculum vitae of 97 members of the expert group, and reads quite straightforward: there is an overall lack of non-natural science perspectives and expertise that might lead to essential knowledge and data gaps when wishing to understand the effects of the diverse human concepts of and activities on biodiversity and ecosystem services. In order to address these gaps and to derive at an assessment report truly relevant for policy makers as well as other social and scientific actors, IPBES needs to widen its outreach to networks of scholars from the social sciences and the humanities and to inform them appropriately about the specific roles they could play within IPBES processes, particularly assessments.     

Facial Mimicry of Spontaneous and Deliberate Duchenne and Non-Duchenne Smiles

Increasing evidence suggests that Duchenne (D) smiles may not only occur as a sign of spontaneous enjoyment, but can also be deliberately posed. The aim of this paper was to investigate whether people mimic spontaneous and deliberate D and non-D smiles to a similar extent. Facial EMG responses were recorded while participants viewed short video-clips of each smile category which they had to judge with respect to valence, arousal, and genuineness. In line with previous research, valence and arousal ratings varied significantly as a function of smile type and elicitation condition. However, differences in facial reactions occurred only for smile type (i.e., D and non-D smiles). The findings have important implications for questions relating to the role of facial mimicry in expression understanding and suggest that mimicry may be essential in discriminating among various meanings of smiles.     

Thresholds, productivity, and context: an experimental study on determinants of distributive behaviour

In our questionnaire experiment we confronted students of economics, law and medicine with distributive situations in different contexts characterised by two features inspired by medical decision problems: First, individual threshold values indicate minimal amounts needed by potential recipients of the given resource to obtain positive benefits. Second, recipients differ with respect to their ability to benefit from the given quantity, which indicates the productivity of the resource. Allocations offered in the questionnaire are theoretically grounded. However, respondents were also able to make their own proposals. Well-known allocation rules, but also new procedures, were witnessed. Two multistage principles were most prominent: After distributing all minimal amounts, in a second step one aims for resource-equality while the other principle in the second step demands the maximisation of the sum of payoffs. Besides threshold values and productivity, the acceptance of different principles also depended on the field of study, the degree of scarcity of the resources and the sequential order of situations.