BSW students and interviewing: physiological,psychological, and pedagogical perspectives from Canada

The acquisition of interviewing skills is a hallmark of social work education; however, few studies have examined the experience of learning these skills from the students’ perspective. This qualitative study undertaken in Ontario, Canada, examined Bachelor of Social Work (BSW) students’ perceptions of interviewing. Individual interviews were conducted with second-year BSW students (n = 17) following their completion of an interviewing course. The following six themes emerged as to how students perceived learning interviewing skills: 1) emotional responses; 2) physiological responses; 3) psychological responses; 4) coping strategies; 5) the need for constructive criticism; and 6) the role of the course instructor. The study suggests that instructors normalize the presence of negative emotions and provide more structure and instructions for giving and receiving feedback when using role-plays.     

Multidimensional item response theory models for dichotomous data in customer satisfaction evaluation

In this paper, multidimensional item response theory models for dichotomous data, developed in the fields of psychometrics and ability assessment, are discussed in connection with the problem of evaluating customer satisfaction. These models allow us to take into account latent constructs at various degrees of complexity and provide interesting new perspectives for services quality assessment. Markov chain Monte Carlo techniques are considered for estimation. An application to a real data set is also presented.     

Weighting Elementary Prices in Consumer Price Index Construction Using Spatial Autocorrelation

The Consumer Price Indexes (CPI) are used in current economic systems to measure inflation. When constructing CPIs, however, official institutions have systematically overlooked the spatial dimension of elementary prices. Ignoring the fact that prices are collected at geographical locations implicitly implies considering prices as spatially independent, when in fact they are not. To solve this problem, this article proposes to weight basic price data by taking into account the spatial correlation they display. The weighted geometric and arithmetic means suggested generalize and improve the simple geometric and arithmetic means currently in use.     

The influence of probabilities on the response mode bias in utility elicitation

The response mode bias, in which subjects exhibit different risk attitudes when assessing certainty equivalents versus indifference probabilities, is a well-known phenomenon in the assessment of utility functions. In this empirical study, we develop and apply a cardinal measure of risk attitudes to analyze not only the existence, but also the strength of this phenomenon. Since probability levels involved in decision problems are already known to have a strong impact on behavior, we use this approach to study the impact of probabilities on the extent of the response mode bias. We find that the direction in which probabilities influence measured risk aversion is the opposite in the certainty equivalence (CE) method versus in the probability equivalence (PE) method. Utilizing the CE elicitation approach leads to an increase of risk seeking for gambles involving high probabilities. For the PE method, subjects tend to behave risk averse with gambles of high probabilities. This behavior is reversed in the gain domain. This “tailwhip” effect is consistently replicated in several experiments, involving both loss and gain domains of lotteries.     

Violence,life aspirations and displacement trajectories in civil war

Drawing on qualitative data from the civil wars in Syria and Libya since 2011, this paper seeks to build a better understanding of immobility and of displacement trajectories within conflict countries and towards neighbouring countries. The paper shows that different types of violent experiences—personal threats, generalized violence, an increasing hopelessness relating to the absence of violence in the future—trigger different exit movements across internal and external borders. Second, the analysis demonstrates that migration decisions in civil war contexts are complex processes with people balancing between strategies of how to avoid violence with strategies of how to realize broader life aspirations related to family, love, work and political change. Life aspirations often play a more important role once people move out of a situation of immediate danger and in later phases of trajectories and influence (im)mobility patterns in three different directions: stay, move (on) or return. Life aspirations, especially related to political change, outweigh perceptions of violence in some cases. Financial vulnerability can force people to stay in or return to violent contexts.     

A Two-Step Approach to Analyze Satisfaction Data

In this paper a two-step procedure based on Nonlinear Principal Component Analysis (NLPCA) and Multilevel models (MLM) for the analysis of satisfaction data is proposed. The basic hypothesis is that observed ordinal variables describe different aspects of a latent continuous variable, which depends on covariates connected with individual and contextual features. NLPCA is used to measure the level of a latent variable and MLM is adopted for detecting individual and environmental determinants of the level. This approach is suggested to analyze users’ satisfaction. In fact, NLPCA is used to create a synthetic continuous measure of satisfaction (first step) and MLM are used to detect the role of external (individual or environmental) variables that can affect the level itself (second step). The proposed two-step procedure is applied to the Eurobarometer survey data about opinion of European citizens on services of general interest (SGI) aiming to evaluate and compare the opinion about SGI in different countries. The focus is on overall level of satisfaction about four major public services: fixed telephone, electricity supply, postal and rail services. The item analyzed, which are named manifest variables, are: access easiness, price, quality, information clarity and contract fairness, as reported in the 2002 Eurobarometer survey. In the first step these variables are used to set up the synthetic indicator (the overall level) of satisfaction and, in the second step, a MLM is used to test the impact of some explanatory variables on this satisfaction.     

Relating mothers' social framing to their children's entry competence with peers

The purpose of this study was to examine how mothers view and construct meaning their children's social interactions, and to understand the interpretive frames they bring to filtering the social world and conveying meaning to their children. Maternal narrations to their children' videotaped entry behavior revealed narration patterns related to their children' entry behavior and the group's response. Generally, when their children were behaving competently, mothers appeared to have a broad based, context embedded view of the interaction, but focused more specifially when difficulties arose, These narration patterns were influenced ny the mothers' own remembered childhood social competence and recollections of positive and anxious peer experiences. Implications of these results for the socialization process were discussed.     

Old concepts—new realities

The main point of departure of this article is that the familial concepts presently in use are out of date, in so far as they do not adequately capture the changes in the positions and roles of family members in contemporary societies. The author focuses mainly on the age‐based categories, showing that the previous clear age boundaries with respect both to parenthood and childhood no longer hold, owing to changes in norms and the influence of modem technology.     

Psychological factors in consumer debt: Money management, economic socialization, and credit use

A postal survey study of factors correlated with consumer debt investigated several psychological variables which have been suggested as causes or effects of debt. The survey was conducted with the help of a public utility company, and questionnaires were sent to three groups with different debt histories over the preceding two years: Non-Debtors (no debt to the company), Mild Debtors (late payment to the company), and Serious Debtors (sued for debt recovery by the company). Economic and demographic factors predicted debt category well, supporting previous results. Further variance between groups was accounted for by people's money management skills and facilities, by measures of their time horizons, and by aspects of their consumer behaviour. Non-debtors had more money management facilities (e.g. bank accounts) than debtors, and rated their abilities at money management more highly. Debtors had shorter time horizons than non-debtors. Debtors were more likely to buy cigarettes and Christmas presents for children than non-debtors. No group differences were found for attitudes to debt or locus of control. There were significant group differences for measures of economic socialization, social comparisons, use of credit, and other aspects of consumer behaviour, but these differences were not independently significant on multivariate analysis. Conclusions must be qualified because of low return rates, but the results suggest that a complex of psychological and behavioural variables affect debt and are affected by it. It is argued that these variables are linked to the psychology of poverty.     

Book reviews

Women and phenomenology—a survey of the literature

Élites discriminadas (sobre el poder de las mujeres) María Antonia García de Leòn Santafé de Bogotà, Editorial Anthropos, 1994, 254 pp.

G. Ferrero, El Poder. Los genios invisibles de la Ciudad