A New Era in Governmental Reform: Realizing Community

The good government models of the 1990s realized a focus that included reinventing, reengineer-ing, rethinking, quality, empowerment, and devolution of the organization. These organizational reform ideologies sought to increase involvement, improve productivity, manage performance, and drive results. One essential key that has been disregarded in these government models is the involvement of community in the decision-making process. This paper points to the importance of involving and empowering citizens in the decision-making process, particularly in regard to community justice based on the notion of restorative justice system. Community justice, a modern day reform movement with international proportions, is based on the principles of empowering community, repairing harm caused by a crime or disturbance, and reducing risk to the community.     

Representing knowledge: instances of management information

Against the backdrop of discussions about the 'Information Society', the 'Informational Economy' and the role of IT in realizing organizational change we examine how representations of 'organizational knowledge' are constructed and used in work settings. We do this through the explication of ethnographic materials that detail the realization and use of Management Information (MI) in a major UK retail bank undergoing massive organizational change. We focus in particular on explicating how existing metric information was drawn upon to construct a representation of the work of the bank for those involved in managing that work. Systems designers have been increasingly interested in offering ways of conceptualizing the problem of 'knowledge' with a view to embedding these properties in systems. In the quest to develop representations of procedural knowledge to support work we argue that it is first necessary to understand how representations are actually created and used in work to support existing work practices.     

基于元学习的企业核心能力形成机理

动态环境下,企业需要建立元学习系统才能不断开发核心能力。"信息转移与恢复"、"实验"、"动态惯例"、"环境审视"、"标杆瞄准"等五个学习子系统在企业核心能力形成中发挥着各自的作用,而由五个子系统整合而成的元学习系统,产生了企业的动态核心能力。     

人格特质、组织承诺与离职意图关系的实证研究

通过对中国联通安徽分公司131名雇员进行实证分析,考察了个人属性、内外控型人格特质、组织承诺与雇员离职意图的关系。结果发现组织承诺、内外控人格特质对离职意图有显著影响,个人属性中除婚否外,其他属性对离职意图也有显著影响。推测组织承诺将极有可能是个人属性与离职意图间的中介变量,并且对内外控人格特质与离职意图之间的关系具有调节作用。     

网购环境下在线零售商的退货运费承担策略研究

在电子商务环境下，宽松的退货政策能够刺激需求，促进货品销量的增长，但与此同时也导致了退货量的增多。在面临高退货，特别是无缺陷退货不断攀升的挑战下，在线商家应如何制定合理的退货策略成为值得研究的一个问题。本文主要针对退货运费承担问题，重点比较消费者承担退货运费、商家承担退货运费、双方共同承担退货运费三种策略，探讨不同策略下在线零售商的最优定价及其盈利能力。研究结果表明：为实现利润最大化，在线零售商应根据商品的无缺陷退货比例特征选择相应的策略。具体而言，当商品的无缺陷退货比例较低时，宜采用消费者承担退货运费策略；当无缺陷退货比例高时，宜采用商家承担退货运费策略；当无缺陷退货比例居中时，宜采用共同承担退货运费策略。值得注意的是，退货政策的目的是为了刺激需求的增长，但有时退货政策对需求的促进作用不够理想，不能抵消退货的负面影响，那么这种情况下则无论无缺陷退货占比如何，在线零售商的最佳退货策略只能是让消费者承担退货运费，以此避免更多非理性退货行为的发生。     

信贷环境与类型差异情景下的PPP项目政府经济承诺决策

为破解政府在PPP项目中存在的"承诺不足"与"承诺过度"决策难题，基于项目类型和信贷环境差异构建四种决策情景，融合优化决策与实物期权理论构建政府经济承诺决策模型，通过Kuhn-Tucker条件分析模型解的条件与边界并设计计算机求解算法，以W市城东污水处理项目为例进行数值模拟探讨政府经济承诺决策规律。结果表明：情景差异将会影响政府经济承诺决策；政府经济承诺可以提升项目价值，但较高的经济承诺未必导致较高的承诺成本；政府应对收益波动型项目给予更低的经济承诺，应在信贷收紧时给予更高的经济承诺，反之亦然；政府可以通过转移收益分配权和增加投资额来降低经济承诺，且不同情景效果具有差异。本文系统刻画了信贷环境与类型差异对经济承诺决策的影响，对于明晰经济承诺的决策成本及其后果、控制PPP项目金融风险、优化我国政府经济承诺决策等具有积极价值。     

Physical exercise,employee fitness and the management of health at work

Abstract

This paper presents some recent data on why organizations invest in exercise and physical fitness programmes for their stiff. These data suggest that, owing to a lack of evaluation studies, organizations act mainly on the basis of assumption and belief. However, from a subsequent review of the available literature on the personal and organizational effects of such programmes, it appears that these assumptions and beliefs are not altogether unfounded. The paper concludes by discussing the ways in which exercise and employee fitness programmes might help die individual and their organization in terms of the management of health at work.     

Schulentwicklung — ein kritischer Blick auf ein aktuelles Phänomen

School developmement, a critical perspective Today, everything dealing with school becomes subsumed under the keyword school development. The demand for school development is raised by two sides: on the one hand by political and social groups, on the other by schools themselves. In this way, very different ideas and demands on school development arise. School as institution and schools as highly complex organizations can’t be reformed with programs derived from economy and management methods. The legal and social context as well as school theories, organizational culture, internal structures and the self concept of teachers constitute the frame, in wich school development takes place as a continual process and whose neglect causes frustration and failure.     

Organizational climate and burnout in a New Zealand social service agency

Abstract

A two-phase study was conducted on the relationship between organizational climate variables and burnout among personnel in a multifunction community service agency. Initial interviews with a small pilot sample identified major sources of stress, which were then incorporated into a second-phase questionnaire to all staff. Multiple regression analyses illustrated that perceived interactions between head office administrators and sections of the agency contributed significantly to emotional exhaustion, whereas perceptions of within-section interactions and involvement in decision-making had a positive impact on personal accomplishment. Perceived communication levels, however, were negatively related to personal accomplishment. The findings suggest the importance of organizational variables and highlight strategies for burnout reduction and effective stress management in human service organizations.     

Conceptual Framework of Coalitions in an Organizational Context

Summary

Organizations are forming coalitions in their struggle to survive with fewer resources. Under the “Contract With America,” funds for human services are expected to be increasingly cut back. Organizational actors will continue to coalesce because of their compelling interests to serve disadvantaged populations in our communities. This article uses the political-economy perspective in presenting a conceptual framework of coalitions in organizational settings. We need access to various perspectives and models of coalition building in order to provide direction for organizational groups as they attempt to change the sociopolitical structures in which they must operate.