Daily moods,health routines and recovery among employees working in the retail and services sector: A diary study

This study examined the quality and fluctuation of daily moods as well as health routines and means of recovery from work strain among employees (n = 38) working nonstandard, often unpredictable schedules in the retail and services sector in Finland. Data were collected via a background questionnaire and a one-week mobile diary. The results indicated that the daily moods of employees were relatively positive but varied greatly from day to day. Hectic working days, unpredictable changes in work schedules, and compounded responsibilities at home and work were reported as causes of daily strain stemming from work. In contrast, more sleep and exercise were positively associated with daily mood and, therefore, are likely to enhance recovery from work related strain. Additional activities employees reported as useful in recovering from work strain included low-effort leisure activities along with social activities with family and friends, as well as mastery experiences stemming from successful work experiences.     

传统零售企业跨渠道整合动因研究

随着全渠道营销的日益普及，传统零售企业已意识到跨渠道整合在实现全渠道营销中的重要性，但对跨渠道整合动因的认识仍不充分。基于战略选择理论的“经验知识—规模—外部环境”框架，利用2012—2019年66家上市传统零售企业数据，探讨了线上经验、市场份额和顾客需求多样性对跨渠道整合程度的影响。结果显示，线上经验、市场份额以及顾客需求多样性的增加均能够提高传统零售企业的跨渠道整合程度，但顾客需求多样性的增加会抑制线上经验对跨渠道整合程度的正向作用。异质性分析发现，当市场份额较小时，线上经验对跨渠道整合程度具有显著的正向作用；当市场份额较大时，线上经验的正向作用不显著。因此，传统零售企业在提升跨渠道整合程度的过程中需要审视自身渠道运营经验、顾客需求变化和行业格局影响，善于调动和利用内外部有利因素推进不同渠道之间的协同，实现全渠道营销目标。     

网络零售的经济学分析

网络零售是互联网与零售业融合发展的一种零售业态。在零售业转型升级的背景下,用经济学基本原理,从零售本质出发研究了网络零售的产生与发展。研究发现,网络零售是为了应对消费需求升级,运用互联网提升供需匹配效率而产生的,其交易环节呈现出交易主体多元化、交易内容信息化、交易组织去中间化与再中心化的特征;网络零售的效率提升来自技术创新下的供求关系变动带来的供需边界拓展、供求关系重塑、分工协同效应与一体化发展;网络零售的虚拟性特征难以满足消费者多样化、瞬时化的需求,信息化水平不足以影响零售效率,组织形式平台化趋势容易导致垄断的出现,因此网络零售未来要通过打通实体要素与虚拟要素边界,推动全产业链的数字化转型,打造零售社群,加强对垄断与信息不当使用的规制,以提高供给质量,识别消费需求,进而推动零售效率提升。