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经济全球化背景下的物流服务绩效评价体系 总被引:4,自引:0,他引:4
随着全球经济一体化的发展,服务尤其是物流服务将成为营销战略的一个重要组成部分,构建物流服务的绩效指标体系,提高物流服务的绩效水平,对于提高顾客满意度和营销活动的有效性尤为必要。基于这种考虑,文章根据物流服务体系的基本框架,深入探讨了物流服务的绩效评价体系。 相似文献
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Ricardo?Oca?a-RiolaEmail author Carmen?Sánchez-Cantalejo 《Social indicators research》2005,73(2):247-266
An operational definition for “rural area” is pivotal if proposals, policies and decisions aimed at optimising the distribution of resources, closing the gap on inequity between areas and raising standards of living for the least advantaged populations are to be put in place. The concept of rurality, however, is often based on alternative and conflicting definitions, requiring clarification of the underlying theoretical model. Traditionally a geographical area has been classified as rural by taking into account either the number of inhabitants or population density. Two kinds of problem are raised with this approach, however, namely: it is inherently difficult to describe such a complex concept as rurality with a single variable; and reducing the concept down to a rural/urban dichotomy by setting a non-universal cut-off point does not usually provide an accurate account of reality. Within the context of the rural–urban continuum, this paper has devised a rurality index for Spanish municipalities based on the 1991 Population, Housing and Household Survey. The index was built on a principal components factor analysis, giving rise to a single factor that is correlated to the aging of the population, economic dependency, farming, livestock or fishing-related employment, habitability of housing and population density. A score to each municipality was allocated. This index can be regularly updated thus enabling the progress of the concept of rurality to be monitored in our setting over time and then compared with other countries using the same methods. 相似文献
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基于灰色聚类的社会评价模型及省辖市的实证 总被引:1,自引:0,他引:1
根据"坚持以人为本,全面、协调、可持续发展"的科学发展观的内涵,根据人民生活质量,教育卫生等五个准则层构建了社会综合评价指标体系。利用三角白化权函数理论,建立了基于灰色聚类的社会综合评价模型,并采用辽宁省14个地区的截面数据进行了实证研究。本文的创新与特色一是通过将可观测的国民幸福指数纳入评价体系,反映了人们对自身生存和发展状况的感受和体验,改变了现有评价没有考虑人民幸福程度的缺点。二是通过人均可支配收入和最低生活保障线等可获得数据指标计算准基尼系数,间接反映了社会发展过程中的收入分配差距现象,解决了现阶段因辽宁省未统计基尼系数指标而无法对社会发展进行科学评价的问题。三是通过在灰色聚类评价模型中通过熵权法确定指标权重使权重结果客观并唯一,避免了主观赋权方法得出的因人而异的现象。四是运用灰色聚类模型对辽宁省各地区社会发展进行聚类评价,有效地揭示了辽宁省各地区社会发展的不平衡性特征。 相似文献
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汪婷 《西安电子科技大学学报(社会科学版)》2014,(1):33-40
促进城乡一体化建设是我国现阶段的重要任务。本文通过社会构成四要素设计城乡一体化评价指标体系,采用主成分分析法和AHP法来综合测算2005-2011年上海城乡一体化发展水平。从测算结果可以看出,近年来上海城乡一体化水平逐渐下降,城乡融合度降低。其主要原因在于,尽管城市与农村环境、人口、生产、文化都在逐年改善,但城市发展速度快于农村,导致城乡差距逐渐拉大。最后,本文提出逐步提高上海城乡一体化程度的政策建议。 相似文献
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This article is addressed to those interested in how Bayesian approaches can be brought to bear on research and development planning and management issues. It provides a conceptual framework for estimating the value of information to environmental policy decisions. The methodology is applied to assess the expected value of research concerning the effects of acidic deposition on forests. To calculate the expected value of research requires modeling the possible actions of policymakers under conditions of uncertainty. Information is potentially valuable only if it leads to actions that differ from the actions that would be taken without the information. The relevant issue is how research on forest effects would change choices of emissions controls from those that would be made in the absence of such research. The approach taken is to model information with a likelihood function embedded in a decision tree describing possible policy options. The value of information is then calculated as a function of information accuracy. The results illustrate how accurate the information must be to have an impact on the choice of policy options. The results also illustrate situations in which additional research can have a negative value. 相似文献
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AbstractThis article investigates the development and application of key performance indicators for global product development. Two in-depth, longitudinal case studies with multinational Danish manufacturing companies were conducted, and highlight how key performance indicators, typically used for collocated, cross-functional product development, do not provide the predictive insight required to avoid the additional risks encountered in the global product development environment. Grounded in the case study results and building on established methodologies in performance measurement literature, a framework was developed and validated in two additional Danish companies to support project managers to develop: preventive indicators, which support the avoidance of identified risks, and outcome indicators, which support the measurement towards the attainment of project objectives. The study is unique as it is one of the very few longitudinal studies of engineering design activities in a global context, providing the in-depth contextual understanding towards key risks and their influence on performance; an important step to support researchers and practitioners with the development of preventive measures. 相似文献
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This paper proposes a 3D fuzzy logic methodology to assess the efficiency and effectiveness of knowledge management systems (KMSs) adopted by small and medium enterprises (SMEs) and identifies a classification bringing together the behaviour of SMEs when adopting KMSs. The proposed methodology was previously tested on an individual SME and then implemented on a sample of SMEs. The results highlight that there is an ample variety of behaviours related to the nature of knowledge and the KMSs used. Specifically, four typologies of behaviour are identified: the efficient and effective SME, the effective but inefficient SME, the efficient but ineffective SME, and the inefficient and ineffective SME. The results show that only 18% of surveyed SMEs are efficient and effective for both KM-Tools and KM-Practices, the remaining 82% are inefficient or ineffective for KM-Tools and/or KM-Practices. Lastly, the paper shows how this methodology may be used by an SME as a managerial tool to suggest appropriate changes to improve the efficient and effective adoption of KMSs supporting SMEs in the knowledge management processes. 相似文献