A Literature Review of Organizational Behavior Management Interventions in Human Service Settings from 1990 to 2016

We reviewed the Journal of Applied Behavior Analysis (JABA), Journal of Organizational Behavior Management (JOBM), and Behavior Analysis in Practice (BAP) from 1990 to 2016, to identify articles that evaluated organizational behavior management interventions in a human service setting. Of those articles, 75 articles met the inclusion criteria for the review, 44 from JABA (1990 to 2016), 22 from JOBM (1990 to 2016), and 7 from BAP (2008 to 2016). We categorized each selected article by setting, employee population, client population, assessment, dependent variable, independent variable, and outcome measures. Results from the review are discussed for all three journals. Recommendations are made to broaden the scope of population and dependent variable targets, include more assessments, and include outcome data when applicable.     

Myriad potential for mentoring: Understanding the process of transformational change through a gender equality intervention

This article contributes to understanding transformational change towards gender equality by examining the transformational change potential of a mentoring programme for women, a type of gender equality intervention both criticized and praised for its ability to bring about change. Drawing upon an empirical case study of a mentoring programme for women academics in a Dutch university, we explore three dimensions of transformational change: organizational members (i) discussing and reflecting upon gendered organizational norms and work practices; (ii) creating new narratives; and (iii) experimenting with new work practices. Our findings indicate five specific conditions that enable transformational change: cross‐mentoring, questioning what is taken for granted, repeating participation and individual stories, facilitating peer support networks and addressing and equipping all participants as change agents. We suggest that these conditions should be taken into account when (re)designing effective organizational gender equality interventions.     

Scrambled systems: the (im)mobilities of ‘storm Desmond’

This article examines a 3-day blackout, triggered by a ‘1-in-100-year’ rainfall event. Storms and floods account for almost three-quarters of weather-related disasters, and are typically accompanied by cascading infrastructure failures, which pattern and amplify their effects in highly significant ways. Such disruptions reveal aspects of everyday life that ordinarily remain obscure, including capacities for resilience embodied in people, cities and infrastructure. The article proposes that disruption events be understood in terms of ‘scrambles’, as they involve abrupt demobilisation and remobilisation of a range of people and materials. The article firstly examines the astonishing capacity for failure latent in ‘pervasively powered’ arrangements, as well as the many ways in which people and things were ‘scrambled’ in response. The article then proceeds to explore the ways in which vulnerabilities result in part from mobilisation in response to previous disruption events, before examining the ‘circuits’ that link far-flung places in mobile disaster geographies, global patterns of electricity dependence, the rise of data overload in the ‘cloud’ to carbon overload in the atmosphere. The article concludes by presenting further evidence in support of the thesis that disruptions and disasters are part of a ‘new normal’, and what this means for prevailing sociotechnical arrangements reliant on ‘sunk’ infrastructure.     

Examining the Nursing Home Physical Environment Through Policy-Driven Culture Change

A critical need exists to challenge approaches to nursing home care due to rigid organizational factors and hospital-like culture. It has been argued that resident care needs to move toward a person-centered approach by addressing the organizational, social, and physical environments in nursing home facilities, a process often known as culture change. In response to this need, the Centers for Medicare & Medicaid Services (CMS) has created funding for pay for performance (P4P) nursing home incentive programs to allow nursing home providers to receive CMS reimbursements for culture change in the facilities. Through care staff interviews, site observations, and a document review, this qualitative study assesses the impact of a Midwestern state P4P incentive program in three participating nursing homes. Using an environment and behavior (E-B) policy orientation framework, this study examines culture change through a focus on policy, the physical environment, place attachment, and social and psychological processes in the study settings.     

Change agent's contribution to recipients' resistance to change: A two-sided story

In the change management literature, most studies on recipients' resistance to change include only the views of agents or of recipients, thereby ignoring that these parties may have different perceptions. In this quantitative study, we include the perceptions of both parties in studying the recipients' resistance and the impact of the agent's leadership behavior. In a sample of 117 agent-recipients groupings, covering 110 different change projects in 90 organizations, we found that agents perceive higher levels of recipients' resistance than do the recipients themselves. Additionally, we found that agents who create space to enable recipients to think and act differently (by employing creating behavior) report higher levels of recipients' resistance, whereas recipients perceive their resistance to be lowered when agents facilitate an emotional connection to the change (framing behavior). The depth of the change appeared to moderate the relationship between agent's leadership behavior and recipients' resistance, indicating that agents and recipients differ in which change leadership behaviors they perceive as increasing or decreasing resistance at different levels of change depth. These findings imply to reconsider the relationship between agent and recipients and we propose some promising avenues for future studies in resistance research.     

国家、民族、社区——美国国家公园建设的经验及教训

美国国家公园建设过程中，以国家为主导，注重国家意识，定位服务功能，体现其教育理念，并在此过程中将管理和利用模式由开始的保护转变为现在的保护与利用并行，为全世界提供了一个成功的模板。但在其100年的发展过程中，环境的破坏，原住民权利的漠视，游客管理的混乱，是其曾遇到或正在面临的问题。建议我国在进行国家公园建设时，应扬长避短，突出国家名义，强调社区参与和游客管理先行，并注重国家公园的公益性和教育功能。     

Christian Aid and LGBTI rights: breaking the silence

In recent years Christian Aid has begun to explicitly recognise and respond to discrimination faced by LGBTI people globally. A catalyst for this shift was the re-criminalisation of homosexuality in Uganda, Nigeria, and India in 2014, as well as partner reports of rising violence towards LGBTI people in Latin America and the Caribbean. However, breaking the silence on LGBTI issues within the organisation came predominantly through the emergence of an informal staff sexuality network. This article offers a critique of Christian Aid’s journey from being initially hesitant to engage with issues of LGBTI discrimination to recognising that as a faith-based development agency it can no longer remain silent. Taking such steps, however, has not been without challenges or risks.     

Service diversification and growth of professional service firms

This study investigates the impact of service diversification on the rate and mode of firm growth in professional service firms (PSFs). Drawing on the extant PSF literature, we identify differing views regarding the growth impact of service diversification. Specifically, some scholars suggest that the external client benefits associated with service diversification should allow PSFs to expand revenues at a rapid pace and pursue less merger and acquisition activity, whereas others imply that increased diversification can cause internal challenges with respect to learning costs, coordination and innovation that can limit the rate of revenue growth and encourage more mergers and acquisitions. We test these competing views using longitudinal data on 137 accounting firms and cross-sectional data on 125 law firms and find that service diversification is negatively associated with the rate of firm revenue growth and positively associated with the use of mergers and acquisitions.     

Critical Reflections on the March for Science

Using MacKendrick (2017) as a springboard, this essay explores the March for Science as an example of social mobilization. I lay out some concerns regarding the use of this tactic as a response to attacks on science and suggest some ways sociology could contribute to the development of more efficacious actions to address the denigration of scientific knowledge.     

Public Perception of Uncertainties Within Climate Change Science

Climate change is a complex, multifaceted problem involving various interacting systems and actors. Therefore, the intensities, locations, and timeframes of the consequences of climate change are hard to predict and cause uncertainties. Relatively little is known about how the public perceives this scientific uncertainty and how this relates to their concern about climate change. In this article, an online survey among 306 Swiss people is reported that investigated whether people differentiate between different types of uncertainty in climate change research. Also examined was the way in which the perception of uncertainty is related to people's concern about climate change, their trust in science, their knowledge about climate change, and their political attitude. The results of a principal component analysis showed that respondents differentiated between perceived ambiguity in climate research, measurement uncertainty, and uncertainty about the future impact of climate change. Using structural equation modeling, it was found that only perceived ambiguity was directly related to concern about climate change, whereas measurement uncertainty and future uncertainty were not. Trust in climate science was strongly associated with each type of uncertainty perception and was indirectly associated with concern about climate change. Also, more knowledge about climate change was related to less strong perceptions of each type of climate science uncertainty. Hence, it is suggested that to increase public concern about climate change, it may be especially important to consider the perceived ambiguity about climate research. Efforts that foster trust in climate science also appear highly worthwhile.