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1.
Abstract

Lean Six Sigma (LSS) that offers a unique integration of Lean and Six Sigma has been accepted globally across services sectors. Previous studies that examined the application of LSS in healthcare were steered in traditional hospital settings. Apparently, there are no studies that highlight the application of LSS in mobile hospitals, an emerging trend in the healthcare sector. The aim of this article is to explore the applicability of LSS in a mobile hospital. The authors present a case study of improving patients’ satisfaction in a mobile hospital, through reducing turnaround time. Design-thinking intervention to LSS helped resolve a real-time problem using Define-Measure-Analyze-Design-Verify roadmap. This article contributes to the ‘healthcare quality” body of knowledge and is novel as it is the first of its kind of LSS application in a mobile hospital underpinning Design thinking. This study is unique as it demonstrates academia–industry collaboration in solving an organizational problem.  相似文献   
2.
This study proposes and follows a specific and systematic framework for implementing Lean Six Sigma (LSS) methodology in a telecom company in order to improve customer satisfaction by minimizing the company’s response time to customer requirements. The goal of this study was achieved by utilizing several LSS tools under five phases of the DMAIC methodology. Unlike previous studies in the telecom sector that used only qualitative method, in this study, both qualitative and quantitative methods were utilized to draw meaningful conclusions. As a result of the implementation of the LSS methodology, the average order fulfilment lead time for sales orders (SO) and value-added service (VAS) orders was reduced from 10.3 to 5.9 days and from 1.5 to 0.5 days, respectively. The reduction in lead time resulted in an increase in the sigma level for SO and VAS orders from 0.44 to 1.26 and from 0.73 to 2.66, respectively. These improvements were expected to lead to a financial benefit in savings of over $600,000 per year in operational costs, enhancements to customer experience and an increase in revenue generating opportunities. Moreover, this article enriches the existing literature on the application of LSS concept in the service industry, and helps the company to speed up the response to customer requirements.  相似文献   
3.
随着“绿色化”理念的不断深入人心以及在中国经济发展过程中经济服务化在我国GDP产值中所占比值越来越大,把“四化同步”适时调整为“六化协调”已是大势所趋。“六化协调”发展与县域产业升级的密切关系为河北省县域产业升级振兴带来新思路,如何做?首先要找差距,抓重点,提升县域“六化协调”整体发展水平;其次要加强“六化”各系统之间互动,提升县域“六化”各系统发展水平;最后要制定区域化的“六化”发展战略,优化河北省“六化”协调发展的空间格局。  相似文献   
4.
魏晋南北朝丧葬文化的研究,一直以来存在由于资料分散或欠缺而问津者寡的现象,但近些年来,这种现象在逐渐改变。从专题研究到具体层面的著作和论文不断出版,那个更替迅速而政权不稳或短暂的社会中适应时代变化或发展需要的丧葬文化,开始比较完整地呈现在世人面前。述论全面地梳理和展示了近百年来魏晋南北朝时期丧葬文化研究的全貌,尤其突出了一些重点成果并作了简要的介绍,对于魏晋南北朝丧葬文化的继续研究具有一定的参考价值。  相似文献   
5.
易学可以分为两部分:理论的层面和术数的层面。学界以往对易学的术数层面关注较少,一是缘于学者对“术数”的偏见,二是术数学自身缺少系统性反思的理论大师。三国时的管辂便是试图对术数学进行理论说明的人。牟宗三曾经藉由管辂来研究中国传统的一类知识系统,但尚有许多内容待发掘。管辂说“善易者不论《易》”,这是对术数易地位的辩护,同时也是对经学易和玄学易的回应。这种反对,不能从象数和义理对立的角度去理解,而应从文本和实践的区别来认识。管辂认为,术数的根本在于“神”,这个神不是玄学或思辨意义上的“玄之又玄”,而是实践意义中的通感和知几能力,它奠基于人自身的命限和气质中。但对于神的体悟又不能仅仅等同于“直觉”和“神秘主义”,因为它对于表现的通孔———象,以及工夫论基础,都有明确的要求。在这里,我们看到了不隶属于理性、直觉或神秘主义的一种独特思维方式。  相似文献   
6.
In this article, Six Sigma zone control charts (SSZCCs) are proposed for world class organizations. The transition probabilities are obtained using the Markov chain approach. The Average Run Length (ARL) values are then presented. The ARL performance of the proposed SSZCCs and the standard Six Sigma control chart (SSCC) without zones or run rules is studied. The ARL performance of these charts is then compared with those of the other standard zone control charts (ZCCs), the modified ZCC and the traditional Shewhart control chart (SCC) with common run rules. As expected, it is shown that the proposed SSZCC outperforms the standard SSCC without zones or run rules for process shifts of any magnitude. When compared to the other standard ZCCs and the Shewhart chart with common run rules, it is observed that the proposed SSZCCs have much higher false alarm rates for smaller shifts and hence they prevent unwanted process disturbances. The application of the proposed SSZCC is illustrated using a real time example.  相似文献   
7.
Lean Six Sigma (LSS) is a majestic process improvement methodology that has been proved to be a powerful management strategy across services. The influential synergy of Six Sigma and Lean aims at improving the processes, focusing on both rapid and robust improvements, reducing waste and variation in the process. LSS generates successful results in key performance indicators (KPIs) based environments, where process data gets measured and leveraged for making essential management decisions. The aim of this paper is to highlight the importance of LSS in banking industry through a real-time process improvement study. The article establishes the literature for the need for LSS in banks detailing on customer facing metrics and process KPIs. An action-research study conducted in a retail bank is presented in LSS DMAIC methodology which reaped a benefit of INR 1.6 million and is a classic example of how LSS can bring bottom-line impact to an organisation, alongside contributing to the process improvement mind-set in employees.  相似文献   
8.
本文主要从继承与创新两个角度论述了汉魏六朝书信体散文的"骈文化创作倾向",全文论述角度更加偏重于这一时期书信体散文文体形式上的发展与创新,而这种发展与创新主要是从语言句式的对偶、四六句式的对仗、音韵声律的和谐以及用典技巧的运用四个方面来加以体现的。希望通过本文的论述,使读者对汉魏六朝书信体散文"骈中有散,散中有骈,骈散相间"的文体形式有一个更加深入的了解。  相似文献   
9.
毛盛勇 《统计研究》2012,29(7):14-18
 本文研究分析并归纳了经济合作与发展组织(OECD)34个成员国及巴西、俄罗斯、印度和南非等4个金砖国家季度支出法GDP核算的主要方法、资料来源及数据发布情况,提出要进一步提高基础数据质量,加快正式建立我国季度支出法GDP核算制度。  相似文献   
10.
作为儒家的学统,“六经之教”是理解儒家文论及其意义的内在视野,它深刻地影响了儒家文论话语的建构。首先,经典意识确立了儒家文论“宗经、征圣、明道”的最高原则,儒者因此致力于论证“道”、“圣”、“经”的同一与贯通,抽绎“六经”文本的文体品性和作文规则。其次,“立象尽意”、“知人论世”、“以易逆志”和“知言养气”实质性构成儒家经典释义学的基本框架,实现了对“六经”的价值转换,并在对“六经”的诠释中引领出有关文艺根本精神和文论构建思路的理解。最后,“六经之教”规范了儒家文论的价值取向,直接生发出的文论意义就是文艺成为“成人”的助缘、媒介和途径,其文化功能在于造就情欲与理性和谐统一的道德理性的个体生命。  相似文献   
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