An empirical assessment of the operational performance through internal benchmarking: a case of a global logistics firm

This article solves an operational performance measurement problem of a global logistics firm through an internal benchmarking tool. The intended impact is to enable logistics firms to form a deeper understanding of their own internal processes and metrics. The methodology of this in-depth action research involves a sequential approach with a series of interviews, questionnaire-based surveys, operations data collated through observations and process mapping yielding real-world data. A series of statistical tests are conducted to analyse the collated data. Strategic priorities of the firm are integrated with the firm’s operational performance to ascertain the effective performance by considering both the tangible and intangible measures. The outcomes inform both practitioners and academics how the firm could improve its freight forwarding business’s profitability by ensuring that its operations meet the prioritised criteria. The ‘best practice’ derived from internal benchmarking forms an intermediate step towards external benchmarking. The outcomes facilitate investigating the current business strategy, the standard operating procedures and the scope of improving those.     

Change agent's contribution to recipients' resistance to change: A two-sided story

In the change management literature, most studies on recipients' resistance to change include only the views of agents or of recipients, thereby ignoring that these parties may have different perceptions. In this quantitative study, we include the perceptions of both parties in studying the recipients' resistance and the impact of the agent's leadership behavior. In a sample of 117 agent-recipients groupings, covering 110 different change projects in 90 organizations, we found that agents perceive higher levels of recipients' resistance than do the recipients themselves. Additionally, we found that agents who create space to enable recipients to think and act differently (by employing creating behavior) report higher levels of recipients' resistance, whereas recipients perceive their resistance to be lowered when agents facilitate an emotional connection to the change (framing behavior). The depth of the change appeared to moderate the relationship between agent's leadership behavior and recipients' resistance, indicating that agents and recipients differ in which change leadership behaviors they perceive as increasing or decreasing resistance at different levels of change depth. These findings imply to reconsider the relationship between agent and recipients and we propose some promising avenues for future studies in resistance research.     

Whither the Internal Conversation?

The internal conversation has a venerable place in the symbolic interactionist tradition but has been the focus of little empirical research by interactionists. After reviewing selected research on the internal conversation (most by noninteractionist sociologists or nonsociologists), we argue that interactionists ought to conduct research of our own to examine claims we have been making and to better understand social life. We propose some worthy areas and avenues of investigation.     

Abstractions on steroids: A critical realist approach to computer simulations

Computer simulations are increasingly used within various fields of the social sciences, including analytical sociology and computational social science. However, the method has yet to fully find its place within critical realism, generally regarded as reductionist and methodological individualist and thus inadequate to the task of grasping the full and enigmatic complexity of social life. This article contributes to the discussion by suggesting an alternative approach to computer simulations in the social realm. Instead of representing reality, simulations are seen as a way of boosting abstraction by enabling us to isolate and study the effects of emergent mechanisms. The need for such tools is growing more urgent in an age characterized by rapid change and global networks of causal interrelation. Hence there is a need not only for new tools to deal with causal complexity within critical realism, but also for a critical realist perspective to fill the meta‐theoretical vacuum on which the simulation approach is largely based. The approach developed here provides a challenge to the predominant ways in which simulations are utilized today, with increasingly sophisticated models aiming towards realistic representation on the basis of empirical data.     

Modeling stereotypes and negative self‐stereotypes as a function of interactions among groups with power asymmetries

Stereotypes is one of the most researched topics in social psychology. Within this context, negative self‐stereotypes pose a particular challenge for theories. In the current work, we propose a model that suggests that negative self‐stereotypes can theoretically be accounted for by the need to communicate in a social system made up by groups with unequal power. Because our theory is dynamic, probabilistic, and interactionist, we use a computational simulation technique to show that the proposed model is able to reproduce the phenomenon of interest, to provide novel accounts of related phenomena, and to suggest novel empirical predictions. We describe our computational model, our variables' dynamic behavior and interactions, and link our analyses to the literature on stereotypes and self‐stereotypes, the stability of stereotypes (in particular, gender and racial stereotypes), the effects of power asymmetries, and the effects of intergroup contact.     

Land markets and migration trends in Tanzania: A qualitative‐quantitative analysis

While migration has been found to enhance welfare across a range of settings, most of the literature focuses on rural‐to‐urban migrant flows. Using a unique dataset from north‐western Tanzania, this article probes an important, yet overlooked, link between land markets and rural‐to‐rural migration. A mixed‐methods approach is used to discern how these two forces are intertwined in village life. Results indicate that household decisions to migrate are particularly influenced by the ease of market‐based land access in their new communities. This suggests that labour mobility may be facilitated through the development of a well‐functioning land market.     

磷酸酯/Fe3+ 型油基冻胶压裂液性能研究

针对磷酸酯/Al3+ 交联的油基压裂液交联速度慢，交联剂溶解性慢、稳定性差和价格高等缺点，首次对磷酸酯/Fe3+ 交联的油基压裂液体系进行了研究。通过对铁交联剂体系的优化，筛选一种磷酸酯/Fe3+ 交联的新型交联剂体系，并对磷酸酯/Fe3+ 油基冻胶压裂液性能进行了评价。结果表明：采用30%Fe2(SO4)3+15% 二乙醇胺+55% 水制备的新型交联剂体系，直接与磷酸酯混合即可形成油基冻胶，其性能不受放置时间的影响，交联速度快，成胶性能好，10 min 就可达到最大黏度；压裂液的抗温抗剪切性能高，与常规铝交联剂体系比较，压裂液成胶速度提高了20 倍，压裂液的抗温能力由原来100 ℃提高到135 ℃，并且压裂液的破胶性和滤失性等性能均能达到压裂施工的要求。     

新建本科院校提升治理能力的路径

从“管理”走向“治理”，新建本科院校存在一些困难，主要表现为：管理体制重心居上，教学质量难以保障；行政 化倾向严重，学术自由难以实现；办学自主权缺失，办学特色难以形成；教师成长与发展机制不畅，大学精神难以彰显。在治理 理念下，新建本科院校应通过以下路径提高治理能力：以权力下放为重点，提升教学治理能力；以去行政化为导向，提高学术治 理能力；落实办学自主权，提高特色治理能力；凸显教师主体地位，提高文化治理能力。     

When the main job tasks are perceived to be ‘irrelevant’ in the workplace: the internal uselessness of corporate social responsibility work in Japan

ABSTRACT

Despite a symbolic shift toward ‘emotional taint’ in dirty work literature, the role of the workplace has not been studied in relation to socially admired professions, such as corporate social responsibility (CSR) work. This article carries out an in-depth, critical examination of CSR as an emotionally tainted occupation in Japan. Its findings, substantiated by an analysis of 34 CSR workers’ rhetoric, help conceptualise ‘internal uselessness’. This emerges when workers feel their organisations publicly foster an image of their work that is decoupled from its internal reality, assigning them chief tasks they consider irrelevant. This leads to negative consequences that damage their workplace social relationships, professional aspirations and emotional well-being. The findings ultimately show that these CSR workers in Japan attempt to counterbalance internal uselessness through a social quest with peers outside their workplace, but also manage their emotions by rationalising their job status as inescapable, influenced by situated commitment norms.