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1.
Abstract

Lean Six Sigma (LSS) that offers a unique integration of Lean and Six Sigma has been accepted globally across services sectors. Previous studies that examined the application of LSS in healthcare were steered in traditional hospital settings. Apparently, there are no studies that highlight the application of LSS in mobile hospitals, an emerging trend in the healthcare sector. The aim of this article is to explore the applicability of LSS in a mobile hospital. The authors present a case study of improving patients’ satisfaction in a mobile hospital, through reducing turnaround time. Design-thinking intervention to LSS helped resolve a real-time problem using Define-Measure-Analyze-Design-Verify roadmap. This article contributes to the ‘healthcare quality” body of knowledge and is novel as it is the first of its kind of LSS application in a mobile hospital underpinning Design thinking. This study is unique as it demonstrates academia–industry collaboration in solving an organizational problem.  相似文献   
2.
Prolonged emergency department (ED) visits are associated with a number of adverse outcomes for patients as well as lower patient satisfaction scores and increased costs. Several factors that influence the length of ED visits are out of the control of hospital employees, but some opportunities exist to improve performance. For this study, the ED department of a 150-bed hospital in the southeastern United States wanted to improve door-to-discharge time. To do so, a subprocess of door-to-discharge time was targeted, door-to-order. After analyzing the process, the team created standard orders for the 10 most common presenting conditions in the ER with preapproval, allowing nurses to submit the orders without the provider first visiting the patient. Following the process change, daily feedback was added to increase utilization of the preapproved orders. Reductions in door-to-order times and door-to-discharge were observed and patient satisfaction remained stable. Implications for future research in this area are discussed.  相似文献   
3.
公立医院是复杂的系统,监管体制的改革涉及到各利益相关方权利责任的调整与平衡,建立社会多方参与的公立医院外部监管体系显得十分迫切,而对于监管体系的研究,尤其是从医疗行业协会的角度进行的研究起步较晚。因而文章希望通过分析医疗行业协会参与监管的优势、困境以及其更深层次的原因,以期能为完善我国公立医院外部监管体系提供相关理论依据和政策建议。  相似文献   
4.
在自媒体迅猛发展的背景下,网络舆情对医院形象和公众视线产生巨大的影响。在对医院网络舆情进行调查的基础上,分析了网络舆情产生的成因、特点及其对医院文化与发展的冲击和影响,提出了构建医院立体文化传播平台的相关对策思考。  相似文献   
5.

This paper arises out of psychoanalytically oriented consultancy to teams of staff in the helping professions where there is a statutory 'duty to care'. It takes as its premise the seemingly paradoxical hypothesis that workers may need to split off part of their emotional experience in order to preserve their own mental health and provide reliable services to their clients. I argue that while a professional 'duty to care' requires us to be emotionally 'in touch', the demands of our clients together with the demands of the institutional response to the 'duty to care' cause us to split off parts of our awareness. I also argue that provided the splitting does not become extreme we are doing no more or less than the rest of society. In other words, there is a degree of 'normal splitting' which numbs our awareness of danger and destructiveness and seeks to protect us from too much anxiety and pain. Yet if professional workers are charged with the responsibility of assessing risk and acting accordingly for the protection of all concerned they need ways of being 'in touch' (re-integrating the splits) for some or enough of the time. Finally, I will describe ways of being 'in touch', illustrating the difficulty and the pain of re-integrating the splits and some of the insights that can arise out of this work with examples from my consultancy work.  相似文献   
6.
In this paper I argue for a stronger consideration of the possible relationship between social psychology and architecture and architectural history. After a brief review of some of the ways in which other social psychologists have sought to develop links between social psychology and history, I consider the utility of architecture in more depth, especially to the social psychologist interested in the development of knowledge and understanding. I argue that, especially when knowledge is institutionalised, the design and use of buildings might have a particular contribution to make to the way we can understand how phenomena have been understood and approached in the past. Although many examples are relevant, I consider the case of the psychiatric hospital (or “asylum”) in more detail.  相似文献   
7.
An exploratory teaching approach was inspired by the communicative experiences of d/Deaf students in tertiary education. ‘Theory of Mind’ has been used by some to describe the capacity to appreciate that views of others may be different from our own, a concept that could provide a different way for students and educators to understand the barriers identified. An adapted assessment highlighted challenges faced and a communication group provided opportunities for extending personal understandings of social settings. Emerging ideas to inform practice and potential implications for inclusion have relevance for other contexts.  相似文献   
8.
以重庆学者2009—2010年发表的产业经济方面的论文为基础,综述重庆学者在产业组织理论与政策、产业结构理论与政策、产业集群理论与政策、第三产业发展和区域视角下产业经济学理论研究与应用五个方面的研究成果。  相似文献   
9.
新的时代呼唤创新人才,高校肩负着创新人才培养的重任。论述了培养创新人才的必要性和内在要求,提出了高校培养创新人才需要同时建设好校园和社会两大基本环境,并研究分析了校园和社会双重环境建设的内涵和意义,指出了良好的人才发展环境有利于创新人才培养,特别是高校培养创新人才必须共同融合校园环境和社会环境建设。  相似文献   
10.
2009年我国深化医药卫生体制改革全面启动。新医改对公立医院试点改革给出了坚持公益性的命题。目前,制药人事制度改革的主要难点是人员配置和流动机制不科学、绩效考核制度滞后、分配制度过于强调经济利益等。以此为切入点,文章探索工作岗位定岗、岗位轮转培训、人才队伍建设、绩效管理等公立医院人事制度的改革途径。  相似文献   
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