Improving Social Workers' Knowledge Base in Child Protection Work

Correspondence to Dr Eileen Munro, 16 Aquarius, Eel Pie Island, Twickenham TW1 3EA, UK. Summary The present study was conducted to identify recurrent socialwork errors in the forty-five public inquiries held in Britainbetween 1973 and 1994. This article reports the findings relatingto the recurrent criticisms of social workers' knowledge base.The quality of investigations and assessments are repeatedlyfaulted. Also, many problems arise from social workers' failureto be explicit about what they are doing. The merits and shortcomingsof increased training and handbooks to improve practice arethen discussed. It is argued that social workers' widespreadpreference for a personal, private style of working is a majorobstacle to changing their use of theories and to evaluatingpractice.     

Avoidable and Unavoidable Mistakes in Child Protection Work

Summary This article argues that social workers and the general publicneed a clear understanding of the distinction between avoidableand unavoidable mistakes in child protection work. The publicis understandably distressed when a child dies and is rightto demand an inquiry to check the quality of help provided.But a child's death is not proof that any professional was incompetent.Our limited knowledge and the complexity of assessing risk meanthat professionals can only make the best judgement on the availableevidence. Analysis of forty-five inquiry reports shows thatinquiries appreciate this; in 42 per cent of them social workerswere not criticized. The analysis however also reveals one persistenterror: social workers are slow to revise their judgements. Psychologyresearch indicates that this error is widespread and by no meanspeculiar to social workers but it means that misjudgements aboutclients that may have been unavoidable on the limited knowledgeavailable when they were made continue to be accepted despitea growing body of evidence against them. Social workers needa greater acceptance of their fallibility and a willingnessto consider that their judgements and decisions are wrong. Tochange your mind in the light of new information is a sign ofgood practice, a sign of strength not weakness.     

Power at work: reflections on the research process

Reflecting on a research project on workplace learning amongst low-grade staff in the public sector, this paper identifies a number of key issues arising from the research process. The theme which runs throughout the paper is a concern with the nature of power, both in the workplace and in the research process. The research itself focused on a relatively powerless section of the workforce. The process of securing access contributed to the research team's understanding of power relations in the work place and to consideration of the nature of the relationship between the researcher and the researched. The paper identifies a range of sources of power and concludes that researchers must use an understanding of the research process as a part of the findings, not merely a route to findings.