Young people,social media and connective action: from organisational maintenance to everyday political talk

Social media is pervasive in the lives of young people, and this paper critically analyses how politically engaged young people integrate social media use into their existing organisations and political communications. This qualitative research project studied how young people from a broad range of existing political and civic groups use social media for sharing information, mobilisation and, increasingly, as a means to redefine political action and political spaces. Twelve in-person focus groups were conducted in Australia, the USA and the UK with matched affinity groups based on university campuses. The groups were of four types: party political group, issue-based group, identity-based group and social group. Our focus group findings suggest that this in-depth approach to understanding young people's political engagement reveals important group-based differences emerging in young people's citizenship norms: between the dutiful allegiance to formal politics and a more personalised, self-actualising preference for online, discursive forms of political engagement and organising. The ways in which political information is broadcast, shared and talked about on social media by engaged young people demonstrate the importance of communicative forms of action for the future of political engagement and connective action.     

Ich versuch hier auch immer so dieses Amtliche irgendwie noch ’n bisschen zu überspielen Emotions- und Gefühlsarbeit in der öffentlichen Verwaltung als Ausdruck von Staatlichkeit im Wandel

In an increasingly pluralized society the public administration and its traditional inherent values like rationality, objectivity and impersonality have lost part of their legitimacy. Most citizens no longer accept an authoritarian manner or an approach in which they are subjected to bureaucratic rules and regulations. The new emphasis on customer and service orientation, which emerged in the public administration with the New Public Management reform of the last three decades, reflects the rising importance of new sources of legitimacy like proximity to citizens and procedural justice. However, empirically based research rarely addresses the issue of how this shift of sources of legitimacy affects the daily work of civil servants. This article describes, drawing on qualitative data, how emotional labor is becoming an important resource for the interaction of state and citizens. Moreover, we will show how the forms of emotional labor vary according to the interpretations of statehood and the professional identities of the civil servants.     

Activation,Public Employment Services and their Clients: The Role of Social Class in a Continental Welfare State

This article fills a gap in the existing literature by investigating how public employment service (PES) staff actually deal with their clients under a continental regime of activation. The results reported here are based on interviews both with PES staff and their unemployed clients in Germany. We argue that due to its Bismarckian origins as an insurance‐based system of ‘unemployment protection’, Germany's system of unemployment compensation is attractive not only for the marginalized, but also for core workers. As a result, PES staff deal with clients from very heterogeneous class backgrounds. We demonstrate that social class is a significant factor in client outcomes, and that earlier research has perhaps overemphasized the role of frontline staff as ‘street‐level bureaucrats’. While staff do have considerable power, the result of the encounters between the administration and clients also depends on the capabilities of the clients, which, in turn, are strongly related to social class.     

Campus politics,student societies and social media

The university campus has often been seen as an important site for the politicization of young people. Recent explanations for this have focused attention upon the role of the student union as a means to enable a ‘critical mass’ of previously isolated individuals to produce social networks of common interest. What is missing from these accounts, however, and what this article seeks to address, is how these factors actually facilitate the development of political norms and the active engagement of many students. Drawing upon qualitative data from three countries we argue that it is the milieu of the smaller student societies that are crucial for facilitating the habitus of the student citizen. They provide the space for creative development and performance of the political self, affiliations to particular fields and access to cultural and social capital. Moreover, we contend that these processes of politicization are increasingly enacted through social media networks that foreground their importance for developing political habitus in the future.     

Politicians,celebrities and social media: a case of informalisation?

With electoral politics no longer organised by social class, politicians increasingly seek to relate to a broad spectrum of citizens and part of their relatability is conjured through more casual, informal performances aimed at cultivating authenticity. The various platforms of social media promote forms of authentic communication by blurring the public/private divide, creating ‘spontaneous’ and instant access to ‘real life’. This article seeks to investigate the informalisation thesis by applying it to data from young people aged 16–21 years in Australia, the UK and the USA, asked about the way politicians and celebrities use social media. Findings reveal respondents’ desire for more authentic and accessible politicians, but this was in direct tension with traditional views and expectations of politicians needing to be professional, informed and worthy of respect. Informalisation amongst politicians is evident and welcomed by young citizens but persistent traditional views means it also threatens their credibility.     

The great equalizer? Patterns of social media use and youth political engagement in three advanced democracies

Recent developments suggest a strong relationship between social media use and political engagement and raise questions about the potential for social media to help stem or even reverse patterns of political inequality that have troubled scholars for years. In this paper, we articulate a model of social media and political engagement among young people, and test it using data from representative samples of young people in Australia, the USA, and the UK. Our results suggest a strong, positive relationship between social media use and political engagement among young people across all three countries, and provide additional insights regarding the role played by social media use in the processes by which young people become politically engaged. Notably, our results also provide reasons to be optimistic concerning the overall influence of this popular new form of digital media on longstanding patterns of political inequality.