In Search of ‘Managerial Work’: Past,Present and Future of an Analytical Category

Based on a comprehensive review of literature, the paper examines how ‘managerial work’ as a fluid analytical category has been approached methodologically, theoretically and empirically for more than 60 years. In particular, it highlights the existence of competing scholarly understandings regarding its nature, performance, meaning and politics. The authors suggest that subsequent empirical investigations have too often worked, methodologically and theoretically, to slot in, and thus effectively reduce, the term to a particular pre‐existing box, rather than exploring open‐endedly the what and how, but also the why of ‘managerial work’ as a distinct mode of situated ordering. Having represented the concept's past and present by identifying four distinct research approaches reflected in representative publications, the authors suggest that more attention should be devoted to a mode of analytical departure that promises to address directly the suggested shortcomings in the literature. Specifically, it is argued that much could be gained if contemporary notions of practice were brought into the study of managerial work. To this end, the authors outline the contours of a practice‐based approach as a sensitizing framework for understanding managerial work by highlighting the situated, relational, sociomaterial, meaning‐making and consequence‐oriented analytical foci the approach suggests, and suggesting a number of conjoint research questions, as well as acknowledging subsequent limitations.     

Investigating the link between migration and civicness in Italy. Which individual and school factors matter?

This paper investigates the link between migration and civicness using data on cognitive skills and civic competences collected from a sample of 2747 eighth-graders in Italy. Contrary to the abundant evidence of migrant/native gaps in educational and occupational attainments in the country, this study finds no migrant-specific gap on civicness development. Children of immigrants achieve lower levels of civic knowledge than natives, but differences disappear once social background and, particularly, cognitive test scores are equalized across groups. Moreover, no differences are found, on average, between natives and children of immigrants with respect to institutional trust. However, at the top tail of the civic knowledge distribution, children of immigrants display less trust than natives. This result, coupled with their greater openness towards immigrants’ rights, suggests that immigrants’ children attach great importance to the inequality in rights concerning the immigrant population in the country and, as a reaction, participate more actively in the community. Insignificant or positive associations between the proportion of immigrants’ children in the classroom and natives’ civicness are found. Finally, fairness in student–teacher interactions is found to improve students’ civicness development, suggesting that, besides citizenship education, also the school climate plays a vital role in enhancing children's civic competences.     

Call centres and job satisfaction in Italy: employment conditions and socio-biographical patterns

ABSTRACT

The article examines job satisfaction in 21 Italian call centres. The results of research carried out on 1715 handlers indicate how dissatisfaction prevails among call centre representatives (CCRs) and how it is influenced by aspects related to some organisational characteristics (service delivered, size and organisational typology), on one side, and to different aspects of working conditions (contract, wage and tenure) and participants’ biographical and working profiles of CCRs (gender, age, educational attainment), on the others. However, the most interesting finding emerges by distinguishing different dimensions of job satisfaction (extrinsic and intrinsic-relational). In particular, the relationship between type of contract and job satisfaction is rather interesting. For non-permanent workers, in fact, the probability of being dissatisfied is decidedly greater if we consider the extrinsic dimension of job satisfaction. Instead, when the intrinsic-relational dimension is taking into account, atypical workers are no more dissatisfied than the permanent ones. Job insecurity and limited perspectives in terms of work alternatives, safeguards and rewards, seem to be the source of greatest dissatisfaction for Italian CCRs. This certainly does not surprise considering the Italian development model and its dualistic labour market, highly segmented between insiders and outsiders.     

Soil organic carbon stock in different urban land uses: high stock evidence in urban parks

Urban Ecosystems - Urban areas are major producers of atmospheric CO2 emissions, but at the same time they can offset some of the associated C losses by retaining stable organic carbon in their...     

A visual planning solution to streamline the processes of hybrid cross-dockings

Cross-docking is a logistic strategy widely adopted both in manufacturing and distribution contexts. Despite the huge number of researches on this topic, most of them remain rather theoretical as they do not pay enough attention to operational aspects and daily functioning patterns of cross-dockings. This article aims at introducing a new focus for cross-docking research by proposing a visual planning solution to manage daily operation of a manufacturing cross-docking. By avoiding complex optimization algorithms and by adopting concepts belonging to the lean management theory, the article shows the potential of visual planning techniques to improve performance of cross-dockings. Starting from a specific industrial context, the shipping warehouse of an Italian company of the oil andand gas sector, a visual management methodology has been proposed to support the operation of cross-dockings. Although developed in a particular context, the proposed methodology and its underlying principles are to be considered general and potentially applicable to a wide range of cross-dockings. The methodology fully exploits an analytical tool, namely, the Safety Margin coefficientthat could be used for capacity planning purposes and to evaluate quantitatively the system performance at a given time instant.     

Innovation, workers skills and industrial relations: Empirical evidence from firm-level Italian data

The shifting of labour demand toward relatively more skilled workers has been a hot issue in the economic field for many years. A consolidated explanation for the upskilling phenomenon is that technological–organisational changes have driven the labour demand with detrimental consequences for less skilled workers (skill-biased technological–organisational change). In order to upgrade the skill workforce the firm has at least two main channels at its disposal: the external labour market strategy, mainly based on hiring and firing mechanisms; the internal labour market strategies, which improve the skill base of the employees through training activities.The main objective of the present work is to verify the relations between innovative strategies and both the workforce composition and the training activities, within an integrated framework that also leads us to consider the role of specific aspects of the industrial relations system.The firm level analysis is based on original datasets which include data on manufacturing firms for two Italian local production systems, located in the Emilia-Romagna region.The results suggest that the firms use both the two channels to improve their skill base, which is actually related to the innovation activities, although there is weak supporting evidence of the use of external labour markets to upgrade the workforce skills: the upskilling phenomenon seems to be associated to specific innovative activities in the technological sphere, while specific organisational aspects emerge as detrimental for blue collars. On the side of internal labour market strategies the evidence supports the hypothesis that innovation intensity induces the firms to implement internal procedures in order to upskill the workforce, confirming the importance of internal labour market strategies. Moreover, we have recognized the important role of firm level industrial relations in determining the training activities for the blue collar workers.     

How Mayors Perceive the Influence of Social Media on the Policy Cycle

Public Organization Review - Information technology clearly influences the decision-making behaviour of individuals, groups, and organisations. In particular, social media and Web 2.0 technologies...     

Explaining offline and online civic engagement intentions between Italian and migrant youth / Análisis de las intenciones de participación cívica virtual y presencial entre jóvenes italianos y emigrantes

The aim of the study was to assess the role of some psychosocial factors in explaining offline and online civic engagement intentions in a sample of Italian and second generation migrant (Albanian and Moroccan) adolescents and young adults living in Italy. The theoretical model was an extended version of the Theory of Planned Behaviour including past experience. The sample included 598 adolescents and young adults (M = 19.32, SD = 3.17). Two hundred were Italian (88 males, 44.0%), 197 migrants of Albanian origin (130 males, 66%) and 201 migrants of Moroccan origin (116 males, 57.7%). Moroccan youth reported higher levels of both past civic engagement and future intentions than Albanian and Italian peers. Perceived effectiveness of civic engagement and past experience are consistently associated with stronger intentions to engage in the future (offline and online) in all groups. Internal efficacy plays a limited role, whereas the role of subjective norms differs according to the group and the source of normative influence (parents, peers).     

The impact of negotiated exchange on trust and trustworthiness

Negotiated exchanges and trust problems can be regarded as two different forms of exchange, the former representing exchanges with negotiation and binding contracts, the latter representing asymmetric transactions in which one actor has the opportunity to deceive the other. Both forms of exchange have been extensively studied, but the two respective research traditions exhibit very little overlap. In this paper, we investigate the effects of negotiated exchanges in different network structures on the development of mutual trust. We derive hypotheses from various theories and test them by means of an experiment in which subjects first undertake a series of negotiated exchanges under different power conditions, and then face a trust problem with one of the actors that have been involved in the previous exchanges. The trust problem is operationalized by means of the Investment Game which allows us to look separately at trust and trustworthiness. Our results demonstrate that negotiated exchanges increase mutual trust, but not trustworthiness.