Using Lean Six Sigma to improve mobile order fulfilment process in a telecom service sector

This study proposes and follows a specific and systematic framework for implementing Lean Six Sigma (LSS) methodology in a telecom company in order to improve customer satisfaction by minimizing the company’s response time to customer requirements. The goal of this study was achieved by utilizing several LSS tools under five phases of the DMAIC methodology. Unlike previous studies in the telecom sector that used only qualitative method, in this study, both qualitative and quantitative methods were utilized to draw meaningful conclusions. As a result of the implementation of the LSS methodology, the average order fulfilment lead time for sales orders (SO) and value-added service (VAS) orders was reduced from 10.3 to 5.9 days and from 1.5 to 0.5 days, respectively. The reduction in lead time resulted in an increase in the sigma level for SO and VAS orders from 0.44 to 1.26 and from 0.73 to 2.66, respectively. These improvements were expected to lead to a financial benefit in savings of over $600,000 per year in operational costs, enhancements to customer experience and an increase in revenue generating opportunities. Moreover, this article enriches the existing literature on the application of LSS concept in the service industry, and helps the company to speed up the response to customer requirements.     

Revisiting Fiat Regime’s Attainability of Shari’ah Objectives and Possible Futuristic Alternatives

Maqasid of Shari'ah is a millennium old theory on the higher objectives of Islamic divine law. As the discipline of Islamic economics and finance grew in politico-economic importance in the past three decades, a cathartic trend has emerged among Muslim experts to realign economic and financial practices with not merely the minimum legal requirements of religion but also the wisdom and crucial objectives of Shari'ah. An expositive example of this is the monetary economics debate of a Shari'ah consonant currency. Though vast majority of religious clerics have approbated fiat and paper currencies in strict legal terms since the 1980s, a revisionist movement since the mid-1990s seeks to counter it—some going as far as indorsing reversion to gold and silver coinage of medieval Islamic epoch of affluence. Unlike orthodox fiqhi (strict jurisprudentialism) approach that involves legalese with little leeway, Maqasid approach concerns itself with the spirit of the law. This paper operates in the exciting laboratory of Maqasidic framework to appraise the multitudinous role of fiat currency in protecting economic, political, and social public interests, prevention of harm, promotion of egalitarianism, and attainment of ultimate utopic vision of theological and spiritual demands in Shari'ah. The paper contributes, theoretically, by introducing several moral-philosophical arguments against fiat’s compatibility with Shari'ah, and, practically, by prognosticating the future course of discourse in light of advancements in technological innovations—including nascent crypto-currencies.     

‘Rachel's not here’: Constructed dialogue in gossip

Sociolinguistic research has demonstrated that gossip is a co‐constructed phenomenon, which allows participants to establish solidarity and build alignments with each other, while evaluating an absent party. Gossip can also serve important social functions, such as helping to establish and reconfirm group norms and values. The present study provides a detailed analysis of an extended gossip episode that occurred within an institutional context: a study group interaction at a U.S. university. Our analysis shows how, in gossip, constructed dialogue both prompts and legitimizes pejorative evaluations towards an absent third party, and is actually the pivot around which group members negotiate values and norms in the process of arriving at a shared moral stance. Our analysis also demonstrates that alignment in gossip interactions is tenuous and must be continuously renewed.     

A general inverse sampling scheme and its application to adaptive cluster sampling

Not having a variance estimator is a seriously weak point of a sampling design from a practical perspective. This paper provides unbiased variance estimators for several sampling designs based on inverse sampling, both with and without an adaptive component. It proposes a new design, which is called the general inverse sampling design, that avoids sampling an infeasibly large number of units. The paper provide estimators for this design as well as its adaptive modification. A simple artificial example is used to demonstrate the computations. The adaptive and non‐adaptive designs are compared using simulations based on real data sets. The results indicate that, for appropriate populations, the adaptive version can have a substantial variance reduction compared with the non‐adaptive version. Also, adaptive general inverse sampling with a limitation on the initial sample size has a greater variance reduction than without the limitation.     

On comparing,classifying and clustering several dependent regression models

Classifying several regression models fitted on a dataset is one of the most problems in data analysis. In other words, scientists are interested in comparing several regression models that can be used for a dataset. In this paper, an approach will be used to compare and classify several dependent regression models. Then the performance of the proposed method is investigated using simulation study and real example.     

Influential factors and performance of logistics outsourcing practices: an evidence of malaysian companies

Despite the growing trend of logistics outsourcing, there are very limited sources of literature on logistics outsourcing, especially in determining the relationship between factors influencing outsourcing and the extent of logistics outsourcing practices. In this study, we tap into the field of strategic management to help clarify the mechanisms underlying the links between factors influencing, logistics outsourcing practices and outsourcing performance. A model based on the resource based view illustrates the hypothetical connections among these variables. The data gathered from the survey were analysed using SmartPLS software. A response rate of 21 % out of the 486 firms selected was achieved and fixed as the empirical data for this study. The results of this study provide support that superior performance is correlated to the resources of the firm. The analysis shows that lack of human and physical asset capabilities, as well as transaction uncertainty influence the extent of different logistics outsourcing practices. The four logistics outsourcing practices under study were found to have a positive relationship with logistics outsourcing performance, particularly strategic focus. This study shows that although theoretically firms aim at cost reduction by employing a logistics outsourcing strategy but not proven in this study because the financial benefit was only positively contributed by one of the four logistics outsourcing practices under study. Besides that, the results from this study also support that most firms outsource their non-core activities of the logistics practices to respond to the transaction uncertainty that their business experiences.     

Bayesian and Robust Bayesian analysis under a general class of balanced loss functions

For estimating an unknown parameter θ, we introduce and motivate the use of balanced loss functions of the form L_{r, w, d0}(q, d)=wr(d₀, d)+ (1-w) r(q, d){L_{\rho, \omega, \delta_0}(\theta, \delta)=\omega \rho(\delta_0, \delta)+ (1-\omega) \rho(\theta, \delta)}, as well as the weighted version q(q) L_{r, w, d0}(q, d){q(\theta) L_{\rho, \omega, \delta_0}(\theta, \delta)}, where ρ(θ, δ) is an arbitrary loss function, δ ₀ is a chosen a priori “target” estimator of q, w ? [0,1){\theta, \omega \in[0,1)}, and q(·) is a positive weight function. we develop Bayesian estimators under L_{r, w, d0}{L_{\rho, \omega, \delta_0}} with ω > 0 by relating such estimators to Bayesian solutions under L_{r, w, d0}{L_{\rho, \omega, \delta_0}} with ω = 0. Illustrations are given for various choices of ρ, such as absolute value, entropy, linex, and squared error type losses. Finally, under various robust Bayesian analysis criteria including posterior regret gamma-minimaxity, conditional gamma-minimaxity, and most stable, we establish explicit connections between optimal actions derived under balanced and unbalanced losses.     

The Assessment of Quality of Life in Transitional Neighborhoods

Quality of life (QoL) is being considered as one of the fundamental concepts in contemporary era. It tries to assess the level of general welfare of the communities. Urban transitional neighborhoods possess specific situation and as a result present distinctive QoL. The major objective of this study is to identify and measure the QoL dimensions in urban transitional neighborhoods using both objective and subjective indices pertaining to Darvazeshemiran neighborhood of Tehran. In order to accomplish this and gather needed data, 244 questionnaires were distributed among Darvazeshemiran’s residents. This study suggests that there exists low level of QoL in the study area. That is 64.3 % of the residents were dissatisfied with the prevailing level of QoL. This in turn is associated with the transitional nature of this neighborhood. The residents were strongly dissatisfied with regard to the environmental qualification as opposed to accessibility status. Furthermore, this study identified five objective factors respectively regarding QoL. There exists low correlation between subjective and objective dimensions. That demands simultaneous consideration of both objective and subjective dimensions. It is argued that individual treatments of each could not accurately represent the QoL of residents.