Theorizing Managerial Work: a Pragmatic Pluralist Approach to Interdisciplinary Research

Management research is especially open to the benefits of using insights from a variety of social science disciplines but it should not use these indiscriminately. A strategy of pragmatic pluralism is proposed as a way of ensuring that concepts taken from different social science paradigms or disciplines are drawn together into a single coherent perspective to shape the particular study to which they relate. This is illustrated with reference to an ethnographic study of managerial work carried out by the author.     

Normes,théorie des jeux et pratiques participatives: le poids réel des travailleurs dans les économies libérales

Les auteurs analysent l'effet de la directive européenne relative à l'information et à la consultation des travailleurs sur les pratiques participatives en entreprise au Royaume‐Uni et en Irlande. Dans une analyse conceptuelle et empirique, qui fait appel à la théorie des jeux, ils formulent trois hypothèses explicatives, qu'ils cherchent à vérifier avec des données qualitatives recueillies auprès de seize entreprises. La démonstration permet de comprendre pourquoi la coopération, gage de gains mutuels, n'est pas la solution qui l'emporte dans les pays examinés, et elle nous en dit un peu plus sur l'effet des normes sur la gestion participative dans les économies de marché libérales.     

Attributing Outcomes to Social Policy Interventions – ‘Gold Standard’ or ‘Fool's Gold’ in Public Policy and Management?

In recent years there has been increased interest in outcome‐based social policy‐making and management. The UK has been in the forefront of this movement but similar movements have been identified internationally. This interest in outcome‐based decision‐making has been given particular impetus through the ‘results’‐based movement in evaluation and performance management since the 1980s, which has increased in scope over time, slowly changing its emphasis from cost reduction and measuring outputs to measuring outcomes. This change has been widely welcomed by policymakers, practitioners and academics. However, there is evidence that the reality is often rather less than the rhetoric. Moreover, the ‘attribution problem’ of attributing changes in outcomes to specific social policies has remained a major issue. The conceptual solution of constructing ‘cause‐and‐effect’ models, imported from the policy evaluation field, has only recently become common for operationalising these models. This article outlines the evolution of interest in outcome‐based social policy‐making up to recent times and the growing realization of the importance of the attribution problem. It then outlines both how the ‘cause‐and‐effect’ policy modelling approach can partially tackle the attribution problem, but also its inherent limitations. Lastly, the article uses several case studies in current UK social policy‐making to demonstrate the potential importance of the reasoning embedded within cause‐and‐effect models but also the dangers in policy‐making which adopts this approach without understanding its conceptual basis or in fields where it is inappropriate, given the current state of our knowledge of social policy systems.     

在公共服务递送中运营共同生产：服务蓝图的贡献

本文认为,公共服务应从以产品为主导的逻辑转向服务途径。通过采取服务导向,公共服务递送的经验性、组织间和系统性,以及作为共同生产者的服务使用者角色,将一同被考虑。论文将通过服务蓝图的应用,解释共同生产如何操作。并介绍了高等教育中的一个案例。在这一案例中,蓝图的创建将师生汇聚在一起,专注于学生入学的设计,从而改善学生体验,并支持共同生产。