The Reality of Social Inclusion Through Digital Government

SUMMARY

Over the past few years, there has been much debate over the effectiveness of digital government. This paper addresses the strategic value and the effectiveness of digital government where it concerns enhancing citizen participation and social inclusion. It involves examining four specific facets of “effectiveness”–including: the view of management and ICT strategists; social and cultural implications; the implications of digital inclusion/exclusion and e-readiness upon social inclusion; and the citizens' view of the success of digital government in enhancing public access to information and transparency–based on a pilot study of digital government initiatives by local government in New Zealand.