| Affiliation: | 1. Kevin P. Kearns is associate professor in the Graduate School of Public and International Affairs, University of Pittsburgh, where he directs the Certificate Program in Nonprofit Management.;2. Robert J. Krasman is senior vice president for administrative services, United Way of Allegheny County, where he is coordinating the TQM initiative.;3. William J. Meyer president and chief professional officer, United Way of Allegheny County, where he has led major changes in policies and procedures to enhance accountability and quality. |
