企业流程再造的方法研究

企业流程再造是当今管理界的热点问题之一。针对目前在流程再造中缺少能指导、支持流程重新设计的方法和工具,本文提出一种流程再造的方法。通过规范构成流程的基本单位活动,按照一定的方法构建活动描述数据库,然后利用活动之间的相关性从数据库中搜索、回溯新流程的可行方案,并根据效用函数值得到最优设计方案,另外还可以根据活动之间的相似性寻找各流程的冗余活动,从而合并或删除从属于不同部门之间的相似流程。最后本文对构造支持该方法的决策支持系统进行了初步分析。

Study on the Method of Business Process Reengineering

Business process reengineering (BPR) is one of the most popular concepts in management field today. In the light of the lack of methods and tools to direct and suppoft the redesign of process, the article puts forth a method of BPR. The method includes redefining the activities, the basic components of processes, building a database describing the activities and their relations, searching and retrieving the set of feasible designs of new processes from the database by means of the closeness coefficient of activities,and obtaining the optimal design by means of utility function. What’s more, the method supports to search and retrieve the redundant activities based on the similarity coefficient of activities in order to combine or delete the similar aCtivities. Finally, the article suggests building a DSS to support the method.