Kommunikationsprobleme in Teams mit hoher aufgabenbezogener Diversität: Ursachen und Möglichkeiten zur Intervention

This paper starts with an analysis, based on the communication theories of Schulz von Thun (2000) and Clark (1996), of the reasons why teams with a high task-related diversity are particularly susceptible to communication problems. To reduce communication problems, a modularly composed training- and team-development concept, which applies on “individual” and “team” levels, is subsequently presented. Communication problems are defined as failure in understanding as well as low level of task-related openness and as absence of esteem and acceptance between communicating participants.