| 心理契约：提升公共危机管理效能的支点 |
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| 引用本文： | 石若坤.心理契约：提升公共危机管理效能的支点[J].广州大学学报(社会科学版),2009,8(10):23-29. |
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| 作者姓名： | 石若坤 |
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| 作者单位： | 广州大学社科部,广东,广州,510006 |
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| 摘 要： | 进入21世纪各种公共危机频繁发生,一个个痛苦的案例促使人们积极探索公共危机管理及其有效性问题。文章将心理学的专业术语——心理契约移植到公共危机管理领域,提出了危机心理契约的理论假设,阐明了危机心理契约在公共危机管理中的作用机制及其功能表现,从实践操作的层面提出了促进民众危机心理契约满足、避免危机心理契约破裂与违背,以提升政府危机管理效能的途径与方法。
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| 关 键 词： | 心理契约 公共危机 危机管理 政府责任 |
Psychological contract:supporting point for the improvement of public crisis management |
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| SHI Ruokun.Psychological contract:supporting point for the improvement of public crisis management[J].Journal of Guangzhou University(Social Science Edition),2009,8(10):23-29. |
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| Authors: | SHI Ruokun |
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| Institution: | SHI Ruokun (Department of Social Sciences,Guangzhou University, Guangzhou, Guangdong 510006, China) |
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| Abstract: | Public crises occure frequently in the 21st Century. Shocked by painful cases, people start to probe into the validity of public crisis management. This paper applies psychological contract, a psychological jargon, to public crisis management, puts forward a theoretical hypothesis of crisis psychological contract; elaborates on the mechanism and performance of the functions of crisis psychological contract; Approaches are proposed to upgrade the effectiveness of public crisis management by meeting people＇s psychological contract and avoiding breach of the crisis psychological contract. |
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| Keywords: | psychological contract public crisis crisis management government responsibility |
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