组织危机管理与咨询心理学家的潜在作用

现代组织危机管理领域大量涌现很大程度上归因于对1982泰诺胶囊氰化物篡改的响应,从那时起,产生了大量学术研究和实践智慧。尽管危机管理学者运用了心理学的研究成果,但在心理学本身之内,组织危机管理基本上很少引人关注。组织危机管理既有实际危机的操作管理又有危机之前后的企业管理,组织可通过促进组织健康、一级预防、二级预防和三级预防三种水平管理危机。咨询心理学家可以通过改变组织的错误认知、为组织提供危机预防和管理的培训与咨询以及进行风险评估或危机后审计等途径帮助组织进行危机管理。

On Organizational Crisis Management and the Potential Role of Consulting Psychologist

The modern field of crisis management organization emerged in a large number of aca-demic research and practical wisdom.Despite the crisis management scholars used the research find-ings of psychology,but within psychology itself,organizational crisis management is hardly noticed. Crisis management refers both to the management of operations during the actual crisis and to the management of the corporation before and after the crisis,levels of prevention in organizational crisis management include promotion health,primary prevention ,secondary prevention and tertiary preven-tion.Consulting psychologists can by changing the organization＆#39;s mistake cognition,to provide train-ing and consulting of organizational crisis prevention and management,and conduct risk assessment or crisis after the audit to help organizations in crisis management.