Social work as a bureaucratic professional labour: an empirical analysis in non-profit organizations in northern Portugal

In the last decade and a half, a new perspective on sociological analysis of professional groups has gradually emerged: professionalism and professionalization are no longer analysed as opposed to bureaucracies. In a previous article, we developed an analytical model in which we theorized a hybrid concept of Bureaucratic Professional Work (BPW), based on a theoretical hypothesis of association between various organizational forms (divisional bureaucracies, professional bureaucracies, neo-bureaucracies and post-bureaucracies) and different types of professional work in social work. Structured interviews were conducted with 63 social work professionals who work in 35 non-profit organizations of social services in northern Portugal. We questioned how these professionals perceive their own work in relation to the level of control and centralization of decisions, the routine of procedures and the predictability of results. We also study how social constraints, the tasks performed and work in multidisciplinary teams vary according to the type of BPW. This allows us to detail the modalities of the BPW and set out exploratory hypotheses for other more extensive quantitative studies as well as complementary studies of a qualitative nature.