HOW MANAGEMENT USERS VIEW INFORMATION SYSTEMS

The literature of management information systems suggests that substantial discord exists between management users and systems personnel. This paper describes the current attitudes of managers toward information systems and computers as reflected in seventy-five carefully structured interviews with managers from ten major companies. The author concludes that management user attitudes are quite favorable and do not reflect the predicted discord. In fact, the author believes that one of the major systems implementation problems of the future may be apathy rather than antipathy. The data collection was structured to indicate differences in attitudes on the part of users based on organizational level, functional area of work, type of activity, and type of environment.