Empathy and professional attitude in social workers and non-trained aides

The purpose of this study was to investigate empathic communication and professional attitude in vocational groups representing different levels of professional training. A further aim was to elucidate some aspects of the impact of the clients. Four groups of professionals participated, three with degrees as social workers and one with only short professional training. Three groups worked with committed drug addicts, one group with somatically ill patients. The 110 subjects were tested with a video-test of professional attitude and empathic communication. Different response patterns were found in the different groups. The group with short training had the highest proportion of unprofessional responses. The group of social workers working with somatically ill patients showed the highest amount of empathic communication. Furthermore, there was a distinction among the kind of unprofessional responses used by the different groups. Hypotheses on the causes of these differences and implications for future research are discussed.