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Effects of Category Order on Answers in Mail and Telephone Surveys1
Authors:Don A. Dillman  Tommy L. Brown  John E. Carlson  Edwin H. Carpenter  Frederick O. Lorenz  Robert Mason  John Saltiel  Roberta L. Songster
Abstract:Abstract Past research suggests that mail surveys encourage a primacy effect, which is a tendency to choose the first answers from a list, whereas telephone surveys encourage a recency effect, a tendency to choose the last answers from a list. This paper summarizes results from 82 new experiments conducted in 12 separate surveys in seven states. Only four of 33 mail survey comparisons exhibited significant primacy effects, while five of 26 experiments in telephone surveys exhibited recency effects. In addition, only three of 23 cross-method comparisons produced a significant primacy/recency effect in the expected manner. The conclusion is that the prevalence of primacy and recency effects has been over-estimated by past research and a new theoretical approach that takes into account multiple causation is needed for examining these effects.
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