| 公共组织BPR决策模型及实证研究 |
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| 引用本文： | 王玲,刘传铭. 公共组织BPR决策模型及实证研究[J]. 哈尔滨工业大学学报(社会科学版), 2004, 6(2): 100-103 |
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| 作者姓名： | 王玲 刘传铭 |
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| 作者单位： | 天津大学,天津,300072;天津大学,天津,300072 |
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| 摘 要： | 公共组织要从效率、效能和效益(3Es)三方面得以提高,必须实施机构的业务流程再造(BPR),从根本上进行体系的再设计.以满足顾客需求为目标,针对公共组织业务流程再造过程中的多目标问题,提出公共组织BPR决策模型,从定性和定量两个角度对目标要素进行详细分析,并结合实证研究,为公共组织实施流程再造提供了决策依据.
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| 关 键 词： | 公共组织 BPR TQM 顾客满意 决策模型 |
| 文章编号： | 1009-1971(2004)02-0100-04 |
| 修稿时间： | 2003-11-07 |
An empirical study of decision-making model in BPR of public organizations |
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| WANG Ling,LIU Chuan-ming. An empirical study of decision-making model in BPR of public organizations[J]. Journal of Harbin Institute of Technology(Social Sciences Edition), 2004, 6(2): 100-103 |
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| Authors: | WANG Ling LIU Chuan-ming |
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| Abstract: | Business Process Reengineering (BPR) is the most important means to improve the efficiency, effectiveness and economy of public organizations(including government). Starting from the point of meeting the need of customer satisfaction, a decision-making model is put forward, taking the multi-object problem in BPR of public organizations into account. Based on some empirical study results, quantitative and qualitative evidence is provided to indicate the feasibility of this model. |
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| Keywords: | public organizations BPR TQM customer satisfaction decision-making model |
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