Improving bank operations: A case study at BancOhio/Ohio National Bank

The paper describes the procedures employed at Ohio National Bank to improve operations of the check handling and clearing system. It illustrates the approaches utilized to (1) schedule messenger vehicles, (2) determine worker shift schedules, (3) forecast daily work loads and (4) develop work priorities. These four tasks improved productivity and reduced float at the bank. Also discussed is the data required to utilize the formal planning procedures illustrated. The paper indicates the financial impact of this work and future efforts in a dynamic banking environment.