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基于网络的图书馆DRS服务模式探析
引用本文:郝亚玲.基于网络的图书馆DRS服务模式探析[J].宝鸡文理学院学报(社会科学版),2006,26(2):118-122.
作者姓名:郝亚玲
作者单位:宝鸡文理学院,图书馆,陕西,宝鸡,721007
摘    要:国内外图书馆开展DRS服务的模式主要有基于电子邮件、基于实时交互、基于网络化合作、集成化的多模式及自动化方案等多种模式。这些服务模式各有其利弊和特点,在其服务策略上也各有侧重。因此DRS服务同样也不是只提供一种服务模式就能满足用户多方面的需求。从国内外图书DRS发展来看,一方面寻求集成的技术解决途径,另一方面将各种咨询方法整合为有机联系的服务体系,向用户提供不同形式的参考咨询服务。

关 键 词:图书馆  数字化  参考咨询  服务模式  服务策略
文章编号:1008-4193(2006)02-0118-05
收稿时间:10 22 2005 12:00AM
修稿时间:2005年10月22日

Exploration and Analysis on the Web Library DRS Service Patterns
HAO Ya-lin.Exploration and Analysis on the Web Library DRS Service Patterns[J].Journal of Baoji College of Arts and Science(Social Science Edition),2006,26(2):118-122.
Authors:HAO Ya-lin
Institution:The Library, Baoji University of Arts and Sciences, Baoji , Shaanxi 721007
Abstract:Library DRS service patterns at home and abroad are mainly by means of E-mail,real-time intercommunication,web co-operation,integration patterns and automation scheme.These service patterns have their own advantages and disadvantages,and each pattern emphasizes particularly on its own service strategy.Therefore,only one kind of DRS service pattern cannot satisfy users' multiple needs.According to the DRS development at home and abroad,one method is to seek for the solution by way of integration technique.The other method deals with integrating many kinds of consultant ways into inter-rational service system and then providing the users with different form of consultant services.
Keywords:Library  Digitization  reference service  service pattern  service strategy
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