电信企业员工服务价值观的研究

服务经济时代，员工服务价值观是影响企业服务质量的核心要素。为了对员工服务价值观进行研究，在对服务价值观进行界定的基础上提出员工服务价值观的维度划分和因子构成，并编制问卷。对重庆电信企业的实证分析表明：员工服务价值观在年龄、学历、职务上不存在显著差异，但性别、所在企业、在职时间对服务价值观的部分因子有显著影响。

Research on Employee's Service Values of Telecom Companies

In the era of service economy,employee service values become the vital factor affecting corporate service quality.In order to research employee service values of telecom companies,this article,based on the definition of service values,illustrates these elements that construct the service values system and design an employee service values questionnaire.The investigation of telecom companies in Chongqing shows that employee service values do not show remarkable differences in age,educational degree,and posit...