The Effects of Corporate Elitism and Groupthink on Organizational Empathy in Crisis Situations |
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Authors: | Myungok Chris Yim Hyun Soon Park |
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Institution: | 1. School of Communication, Loyola University Chicago, 51 E. Pearson, Chicago, IL 60611, USA;2. Department of Media and Communication, Sungkyunkwan University, Seoul, South Korea |
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Abstract: | This study is to empirically testify that corporate elitism is an antecedent to groupthink, which prevents organizational empathy from working effectively in crises. The current study is expected to expand the boundary of crisis management literature into a company’s crisis-preparedness before a crisis occurs. The findings offer the useful guidance to organizations on how to better manage their crisis proneness through identifying the early signs of corporate elitism and groupthink. |
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Keywords: | crisis management corporate elitism groupthink organizational empathy |
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