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基于期望差异理论的山东省观光农业游客满意度评价研究
引用本文:王晓丹,史岩,张小栓. 基于期望差异理论的山东省观光农业游客满意度评价研究[J]. 青岛农业大学学报(社会科学版), 2007, 19(4): 26-29
作者姓名:王晓丹  史岩  张小栓
作者单位:1. 中国农业大学,工学院,北京100083
2. 青岛农业大学,建筑工程学院,山东,青岛266109
基金项目:山东省软科学基金,国家自然科学基金
摘    要:
观光农业是山东省旅游业中的重要组成部分,游客的满意程度对于山东省观光农业可持续发展至关重要.运用期望差异理论,在对现有的游客满意度模型进行改进的基础上,结合观光农业的特点,构建了观光农业游客满意度指数模型,以山东游客为例进行实证研究.

关 键 词:观光农业  满意度  期望差异
文章编号:1674-1471(2007)04-0026-04
修稿时间:2007-06-05

The Evaluation of Tourist Satisfaction Degree of Agri-tourism in Shandong Province by Expectations Disconfirmation Theory
WANG Xiao-dan,SHI Yan,ZHANG Xiaos-huan. The Evaluation of Tourist Satisfaction Degree of Agri-tourism in Shandong Province by Expectations Disconfirmation Theory[J]. Journal of Laiyang Agricultural College(Social Science Edition), 2007, 19(4): 26-29
Authors:WANG Xiao-dan  SHI Yan  ZHANG Xiaos-huan
Abstract:
Agri-tourism is the important part of tourism industry in Shandong province,and tourist satisfaction degree of agri-tourism in Shandong province is essential for the sustainable development.Based on expectations disconfirmation theory,this paper designs a tourist agri-tourism satisfaction index model by improving the existing customer satisfaction model and integrating the characteristics of agri-tourism and research and takes tourists in Shandong province as an example to have a positive study.
Keywords:agri-tourism  satisfaction degree  expectations disconfirmation theory
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