How the Hong Kong government lost the public trust in SARS: Insights for government communication in a health crisis |
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| Authors: | Kaman Lee |
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| Affiliation: | School of Journalism and Communication, Chinese University of Hong Kong, Shatin, Hong Kong |
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| Abstract: | ![]()
This paper analyzes the crisis mismanagement of the Hong Kong government during the SARS outbreak. It addresses eight factors that characterize a government crisis and uses them as guidelines to assess how the Hong Kong government performed in SARS. |
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| Keywords: | Crisis communication Government communication Government crisis Health crisis SARS Hong Kong |
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