影响我国服务型政府建设的因素分析及对策探究——以泉州市行政服务中心为例

通过对泉州市行政服务中心服务质量的问卷调查,描述分析了行政服务中心的服务质量,分析了服务型政府建设的影响因素,并提出相应的对策。结果表明,公民对其整体印象较好,办事效率的满意度较高。公务员素质是影响服务型政府建设的关键性因素,同时,制度也对服务型政府建设产生重要的影响,管理工具并不对其产生相应的影响。文章指出,建设服务型政府的重点是培育公务员的素质,尊重公务员公共服务的理想。

Study of Factors Influencing China' s Service-oriented Government Building and Relevant Solutions——A Case Study of Quanzhou Administration Service Center

The paper, based on questionnaires, depicts the service quality of the Quanzhou Administration Service Center, analyzes the factors influencing the service-oriented government building and gives relevant solutions. The result shows that citizens have a general good impression on the center, and feel high satisfaction at its efficiency. The quality of civil servants is critical in the building of service-oriented government. At the same time, the institution rather than management tool makes a significant impact on the process of building. The paper points out that the emphasis of building a service-oriented government is to improve the quality of civil servants and to respect their ideal of public service.