| 基于CRM的煤矿水灾害救治流程改善问题研究 |
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| 引用本文： | 陈小峰,李从东,冯立杰.基于CRM的煤矿水灾害救治流程改善问题研究[J].电子科技大学学报(社会科学版),2007,9(1):41-44. |
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| 作者姓名： | 陈小峰 李从东 冯立杰 |
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| 作者单位： | 1. 天津大学,天津,300072
2. 暨南大学,广州,510632 |
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| 基金项目： | 河南省科技厅项目(9412003Y0575) |
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| 摘 要： | 对我国现有的煤矿水灾害救治流程进行了分析,并应用CRM的思想对流程进行了改善,提出了建立灾情互动中心和基于CRM煤矿水灾害救治信息系统,并以煤矿水灾害的防治为主,降低煤矿水灾害发生的概率,同时也提高灾情的反应能力和救治效率。
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| 关 键 词： | 客户关系管理 煤矿水灾害 灾情互动中心 基于CRM煤矿水灾害救治信息系统 |
| 文章编号： | 1008-8105(2006)05-0041-04 |
| 修稿时间： | 2006年6月6日 |
Study on Improving the Rescuing Coal Mine Flooding Process Based on CRM |
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| CHEN Xiao-feng,LI Cong-dong,FENG Li-jie.Study on Improving the Rescuing Coal Mine Flooding Process Based on CRM[J].Journal of University of Electronic Science and Technology of China(Social Sciences Edition),2007,9(1):41-44. |
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| Authors: | CHEN Xiao-feng LI Cong-dong FENG Li-jie |
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| Institution: | CHEN Xiao-feng(Tianjin University Tianjin 300072 China)LI Cong-dong(Jinan University Guangzhou 510632 China)FENG Li-jie(Tianjin University Tianjin 300072 China) |
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| Abstract: | By analyzing the existing rescuing coal mine process in China and applying the ideas of customer relationship management,this paper improves the process.The coal mine flooding interaction center and the rescuing coal mine flooding information system based on CRM are established.In the improving process,it gives priority to guarding against coal mine flooding and reducing the probability of coal mine flooding.At the same time,the response capability of coal mine flooding and rescuing efficiency are enhanced. |
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| Keywords: | customer relationship management coal mine flooding coal mine flooding interaction center rescuing coal mine flooding information system based on CRM |
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